Sr VTC Technician

Navy Yard, Washington, DC

The Sr VTC Technician provides support for SSP Information Operations AV/VTC equipment, including CODECs, AV/VTC network connections and controllers, wired/wireless interfaces, audio controllers, data interfaces, Cable TV, CCTV, other miscellaneous AV/VTC equipment, and other commonly used peripherals within the government computing environment. 

• VTC devices.
• Oversee VTC Technicians and direct configuration management, troubleshooting, and problem resolution.
• Update and maintain AV/VTC deployments using government-supplied and/or other approved hardware, subsequent upgrades/patches/versions/releases, and AV/VTC unique applications.
• Ensure compliance as outlined in the AV/VTC Security Technical Implementation Guide (STIG) on all SSP Information Operations AV/VTC setups.
• Provide Standard and Advanced AV/VTC support for hardware and software configuration, troubleshooting, and problem resolution enterprise-wide.
• Provide technical support for AV/VTC update software installation and configuration issues and provide resolution.
• Input, update, and maintain trouble tickets using the Heat Helpdesk Software application.
• Independently diagnose and resolve complex technical issues related to VTC equipment and software, ensuring minimal disruption to scheduled meetings.
• Make real-time decisions during critical situations, such as technical failures during important video conferences, by troubleshooting and implementing quick fixes.
• Provide oversight to VTC operations to ensure they comply with industry standards and regulations, making decisions to align with legal and security requirements.
• Other duties as assigned.

• Associate degree or bachelor’s degree from an accredited institution
• 3+ years of experience
  • 2+ additional years may be substituted in lieu of a degree
• IT certifications: CompTIA Certification A+, Network+ or Security+ Cisco Call Manager and technician training
• Secret clearance required

Knowledge, Skills, and Abilities:

• The ability to make informed, independent decisions ensures that VTC systems remain
• operational, secure, and aligned with the organization's goals and requirements.
• Knowledge of Audio-Visual Technology
• Knowledge of Automation and Enhancement
• Knowledge of Cisco Call Manager and VOIP connections preferred
• Experience in installing, troubleshooting, servicing, and repairing video conferencing equipment and components, cables, connectors, and peripherals on a variety of network configurations preferred
• Installing and maintaining baseline VTC system configurations preferred

How you’ll grow  

At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn.  

We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.  

Benefits  

At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.  

Learn more about what working at Chenega MIOS can mean for you.  

#Chenega Defense & Aerospace Solutions, LLC