Overview
SR. VoIP COMMUNICATIONS ENGINEER (PACMED):
Bowhead seeks a Sr. VoIP Communications Engineer to assist in designing, deploying, and securing advanced unified communications solutions built on a ZuluCall/Comms platform for military medical treatment facilities in the pacific Region. This role will support DHA, and federal health-care environments operating modern SIP-based voice, messaging, and video communications. The ideal candidate has deep SIP/VoIP experience across multi-vendor platforms, strong signaling and troubleshooting expertise, and the ability to support secure deployments in DoD and health-care networks.
Responsibilities
VoIP / Unified Communications Engineering
- Design and deploy ZuluCall/Comms UCaaS environments across cloud, IL5-ready datacenters, and on-premises microservice clusters.
- Configure SIP trunks, SBCs, dial plans, IVRs, queues, call recording, voicemail services, and conferencing features.
- Provision and manage SIP endpoints, including Cisco SIP phones, Poly/Polycom, and Yealink.
- Implement call flows, auto-attendants, queueing, callback, and ACD routing logic.
E911 / Location Services
- Configure RedSky/Intrado E911, PIDF-LO, LLDP-MED, and nomadic user location services.
- Validate routing paths and ensure compliance with RAY BAUM’S Act and Kari’s Law.
VoIP Security & Compliance
- Implement secure signaling/media (TLS/SRTP), SIP authentication, and secure provisioning.
- Support SCAP/DISA STIG checks for VoIP-related workloads and UC infrastructure.
- Coordinate with cybersecurity teams on RMF and ATO technical requirements for voice systems.
Networking & Infrastructure
- Work with site network teams to establish VLANs, DHCP, DNS, QoS, PoE, and firewall rules.
- Assist with WAN redundancy, LTE/Starlink failover, and SD-WAN integrations.
- Diagnose SIP/RTP quality issues: jitter, latency, MOS, packet loss, codec negotiation.
Troubleshooting & Support
- Lead advanced troubleshooting of SIP signaling, RTP media path, SBC policies, and endpoint registration.
- Provide Tier III support for VoIP, analog gateways, ATAs, SBCs, and softphone applications.
- Collaborate with government technical teams during pilots, testing cycles, and operational validation.
Qualifications
- 7+ years designing, deploying, and supporting VoIP/SIP systems
- Strong command of SIP, RTP, SDP, TLS/SRTP and debugging tools (sngrep, Homer, Wireshark)
- Deep hands-on experience with FreeSWITCH, Kamailio, or OpenSIPS
- Experience with UCaaS or carrier-grade SIP platforms (NetSapiens preferred)
- Experience with SBCs such as Ribbon, AudioCodes, TelcoBridges, Oracle, or Sangoma
- Strong understanding of E911, ELIN/ERL, RedSky/Intrado, and location services
- Proficiency designing dial plans, IVR flows, queue logic, and call routing policies
- Strong documentation and customer-facing communication skills
Preferred Experience
- Experience working with ShoreTel, Cisco CUCM, or similar enterprise telephony platforms
- Experience in DoD/DHA environments
- Understanding of DISA STIGs, SCAP, RMF, or FedRAMP
- Linux experience (Ubuntu, Debian, RHEL)
- Familiarity with microservice deployments (Docker/Podman/Kubernetes)
Soft Skills
- Strong analytical and problem-solving skills
- Ability to lead technical discussions with customers and partners
- Comfortable working independently in high-responsibility environments
- Excellent verbal and written communication
Physical Demands:
- Must be able to lift up to 20 pounds
- Must be able to stand and walk for prolonged amounts of time
- Must be able to twist, bend and squat periodically
SECURITY CLEARANCE REQUIREMENTS: Must be able to obtain a security clearance at the Public Trust level. US Citizenship is a requirement.
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