SUMMARY: This role is part of the Consumer Services department and writes useful and helpful copy that ensures usability standards and shapes consistent customer and agent experiences acrossmultiple omnichannel platforms including Nintendo Support and My Support Dashboard. Supports the management, creation, and documentation of UX content,and ensures a consistent brand voice across all channels and languages. DESCRIPTION OF DUTIES Uses writing and content design skills to craft clear, concise UI text for the customer and agent experience acrossmultiple channels. Helps create and manage UX content documentation. Explores innovative solutions to address issues through content, images, and multimedia assets, usingproduct knowledge,common sense, and data. Ensures brand standards for voice and tone aremaintainedacross all UX content. Drives adherence to UX writing and accessibility best practices.Maintainsa UX writing foundationby helping to create style guides, writing processes, collaborative guidelines, and content lifecyclemanagement procedures. Contributes to the adoption of UX writing tools, technologies, and frameworks, including content researchand metrics. Works closely and collaboratively with business stakeholders to ensure a balance between compliance anduser experience. Owns complex or ambiguous contentareaswith minimal direction. Delivers high-quality, error-free content at scale, managing shifting requirements and tight deadlines. Influences content standards, patterns, or systems beyond individual deliverables. SUMMARY OF REQUIREMENTS Minimum of three (3) years of experience in UX writing, editorial, marketing, copywriting, or related. Experience in UX-focused navigation and communication writing and shaping content for multi-channel Bonus points for experience with content migration, site inventory, audits, analysis, and SEO Working knowledge of the design process and general UX design principles. Experience using and managing CMS/CCMS tools. Bonus points for having experience migrating to CMS/CCMS. Ability to present to all levels within an organization, both verbally and in writing. Demonstrated knowledge of accessibility standards (e.g., WCAG) and experience applying accessibility best practices to ensure content is clear, usable, and inclusive across digital experiences. Experience working with localization workflows and global content considerations is a plus. Applicants must be legally eligible to work in the United States to be considered. Visa sponsorship is not available for this role. This position is hybrid in Redmond, WA. Hybrid positions require regular onsite work following the schedule and guidelines for their division. This position is not open to fully remote status at this time. This position includes the base pay range listed below, potential for a semi-annual discretionary performance bonus, and a comprehensive benefits package that includes medical, dental, vision, 401(k), and paid time off. Pay Range: $108,450-$173,550 USD

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