JOB DESCRIPTION:The OpportunityAbbott's Customer & Digital Experience (CDX) team is responsible for defining, driving, and delivering innovative, immersive, memorable customer-centric journeys for all our customers, across all channels (digital and physical). These journeys are grouped by Customer Types (e.g., Patient, Provider) and further categorized into a set of Experiences (e.g., Understand Risks & Complete Screening, Confirm Diagnosis). Each Experience has a set of specific, measurable Objectives and Key Results (OKRs) that the overall team is accountable to fulfill.
The UX Designer level is responsible for assisting the realization of the UX strategy and vision for one or more journeys within a given Experience. In the journeys, this position facilitates accounting for a holistic Service Design, which encompasses all touchpoints with a given customer, both digital and physical. This position facilitates addressing the business, user, and technology UX requirements through continuous analysis, iteration, solutioning, and delivery.
With a customer-centric, digital-first approach, and in collaboration with development teams, business stakeholders, strategy, research, product, and analytics teams, this role will help build out Journeys and frameworks in the form of: information architectures, design systems, low to high fidelity prototypes, task and workflow modeling, rapid iterative usability testing, in-depth testing, best-practice implementation, and ensuring the ongoing practical and creative quality of user experience.
What You'll Work OnInclude, but are not limited to, the following:
- Collaborate with CDX Strategists, CDX Researchers, the Experience Management & Capability team and the respective Experience Design team members to produce Service Design deliverables (e.g., Service Blueprints) for one or more Journeys in a given Experience that are integrated, cross-touchpoint, cross-Customer Type, and Cross-Experience/Journey.
- Assist with the design, execution, and incorporation of user research into the design of the relative Journeys.
- Facilitate the use of Design Thinking, storytelling, and conceptual prototypes to compellingly convey the vision, flow, and features of the products/services being designed.
- Facilitate creation and adoption of design systems, website interaction models, information architectures, user task flows, and screen designs; turn complex information into intuitive graphics, charts, and other forms of visualization data.
- Facilitate use of ideation and sketching for storyboards and prototyping; create low- and medium-fidelity prototypes to test proposed Journeys.
- Support the adaption of the enterprise wide UX best practices, standards, principles, and design thinking processes for use by the respective UX, Product, and Engineering teams; advocate for these standards, principles, processes.
- Support collaboration with Strategy, Product, and Engineering peer leadership to foster active collaboration across the teams, remove impediments, and ensure delivery of the overall Experience vision & OKRs.
- Support advocacy for the Experience's/Journey's UX vision.
- Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.
- Support and comply with the company's Quality Management System policies and procedures.
- Ability to act with an inclusion mindset and model these behaviors for the organization.
- Travel Requirements: Ability to travel 5-10% of working time away from work location, may include overnight/weekend travel.
Required Qualifications- Bachelor's degree in Design, Marketing, Business, Life Sciences, Engineering, or related field of study; or High School Degree/General Education Diploma and 4+ years of relevant experience as outlined in the essential duties in lieu of Bachelor's degree.
- 4+ years of experience working as a UX Designer and familiarity with Agile / Scrum / Kanban methodologies.
- Experience in applying techniques and methods of modern user experience design, discovery, and delivery - along with expertise with design/user experience platforms and tools (e.g., Adobe Creative Suite, Figma, Sketch, Miro).
- Strong knowledge of HTML, CSS, JavaScript, Adobe Creative Suite applications, and associated design tools.
- Demonstrated strong understanding of the current web and mobile technology landscape.
- Strong understanding of human centered design and design thinking methodologies.
- Experience in creating accessible, inclusive, and equitable design.
- Experience in using design systems (Material, Carbon, Fluent, etc).
- Experience in problem-solving, organizational, and analytical skills with the ability to evolve UX strategy based on research, data, and industry trends.
- Experience in translating complex user, business, operational, and technical requirements into clear, accurate, compelling user experience deliverables.
- Experience in relationship building, motivation, and curiosity to bring together different personalities for creative thinking and collaborative solutioning.
- Experience working with strategists, product managers, engineers, researchers, and SMEs in a constructive and collaborative relationship.
- Strong written and verbal communication skills, with the ability to agilely adapt to the respective audience (team member to more senior leadership).
- Organizational and time management skills with a proactive and logical approach to workload and ability to work both independently and within a team.
- Demonstrated ability to perform the Essential Duties of the position with or without accommodation.
- Authorization to work without sponsorship.
Preferred Qualifications- Experience mentoring more junior UX Designers.
- Experience in healthcare, wellness, or digital health.
- Experience with service design (both digital and physical), and operations.
- Experience with both B2C and B2B products and/or services.
- Experience with react framework.
The base pay for this position is $78,000.00 - $156,000.00
In specific locations, the pay range may vary from the range posted.
JOB FAMILY:Project Management
DIVISION:ONCO Cancer Diagnostics
LOCATION:United States > Madison : 5505 Endeavor Ln
ADDITIONAL LOCATIONS:WORK SHIFT:Standard
TRAVEL:No
MEDICAL SURVEILLANCE:No
SIGNIFICANT WORK ACTIVITIES:Keyboard use (greater or equal to 50% of the workday)
