Amazon

Sr Transformation Specialist

Amazon$125K — $170K *
Business Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in a related field (Business, HR, Operations, etc.)
  • 5+ years in HR, management consulting, or project management roles
  • 5+ years in process improvement initiatives using data analysis
  • Advanced Excel skills including Pivot Tables and VLookUps
  • Experience managing operational planning cycles
  • Ability to collaborate with cross-functional teams
  • Proven written communication skills for drafting executive documents

Responsibilities

  • Own the end-to-end WFS goals program
  • Run monthly planning cadence and follow-up
  • Draft and publish monthly BizOps Brief communications
  • Maintain and enhance team wiki for processes and resources
  • Facilitate strategic goal alignment across teams
  • Partner with leadership for goal review sessions
  • Drive operational rigor and stakeholder management

Benefits

  • Comprehensive health insurance (medical, dental, vision)
  • 401(k) matching
  • Paid time off and parental leave
  • Adoption and surrogacy reimbursement
  • Flexible spending accounts
  • Employee assistance program and mental health support
  • Sign-on payments and restricted stock units (RSUs)
Full Job Description
We're seeking a Business Operations Program Manager to own the operational planning infrastructure for the WFS Transformation Team and WFS BizOps. This role is the single accountable driver for the goals program, Rhythm of Business cadences, leadership communications, and cross-team coordination - ensuring our organization maintains the planning discipline needed to deliver at scale across 50+ countries.

Key job responsibilities

- Own the WFS goals program end-to-end - annual goal-setting, monthly goal status tracking, ATS360 submissions, back-pocket alignment, and LT review facilitation across WFS BizOps and the Transformation Team

- Run the monthly Rhythm of Business planning cadence, including scheduling, content coordination, and follow-through on action items

- Draft and publish the WFS BizOps Brief - the primary monthly communication vehicle for org-wide action items, FYIs, and goals status

- Maintain and evolve the team wiki as the central source of truth for processes, SOPs, and team resources

- Facilitate cross-team alignment on strategic goals and initiatives, coordinating between multiple stakeholder groups and leadership levels

- Partner with LT to prepare and run goal review sessions, including pre-read materials, feedback cycles, and submission timelines

- Drive operational rigor through structured cadences, clear ownership models, and proactive stakeholder management

BASIC QUALIFICATIONS

- Bachelor's degree or equivalent in Business, Program Management, Human Resources, Employment Law, Computer Science, Finance, Computer Information Systems, Engineering, Operations Research or a related field

- 5+ years of HR, talent acquisition, management consulting, or project/program management experience

- 5+ years of defining and implementing process improvement initiatives using data and metrics experience

- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level

- Experience managing operational planning cycles (goal-setting, business reviews, status tracking)

- Experience working cross-functionally with tech and non-tech teams

- Experience in business operations, program management, or operational planning roles

- Strong written communication skills, including experience drafting executive-level documents, briefs, and goal language

- Strong organizational skills with attention to detail and process discipline

- Experience with project management tools (Asana preferred), SharePoint, and executive communication formats

PREFERRED QUALIFICATIONS

- 5+ years of driving end to end delivery, and communicating results to senior leadership experience

- 5+ years of driving process improvements experience

- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization

- Experience with Asana, SharePoint, and operational cadence management

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, AZ, Tempe - 125,800.00 - 170,200.00 USD annually

USA, TN, Nashville - 113,300.00 - 160,000.00 USD annually

USA, VA, Arlington - 125,800.00 - 170,200.00 USD annually

USA, WA, Seattle - 125,800.00 - 170,200.00 USD annually

About Amazon

Audible is a provider of spoken audio information and entertainment , on the Internet. They provide premium spoken audio content, such as audio versions of books and newspapers and radio programs, that is delivered over the Internet and played back on personal computers and hand-held electronic devices. The Audible service allows consumers to purchase and download their content from their Website, store it in digital files and play it back on personal computers and electronic devices. More than 15,000 hours of audio content are available on their Web site, including audio versions of books, periodicals and radio programs. Several manufacturers have agreed to support and promote the playback of their content on their hand-held audio-enabled electronic devices.

Amazon Careers

Joining Amazon presents an unparalleled opportunity to become part of a vibrant team pushing the boundaries of innovation and growth in the global marketplace. As a leader in e-commerce, technology, and logistics, Amazon offers a variety of job opportunities that cater to a range of skills and professional interests. Work You’ll Do At Amazon, every day is an opportunity to collaborate with the brightest minds in technology and business to redefine what’s possible. Whether you’re interested in software development, marketing, human resources, or customer service, Amazon has a position waiting for you. Transform the way the world shops and innovates with our diverse and inclusive team. Amazon is not just a company; it’s a community where you can drive real change and contribute to projects impacting millions globally. Lead with Innovation and Leadership Amazon is the perfect place to enhance your leadership and innovation skills. Our culture encourages pushing the envelope and imagining the unimaginable. Here, you will lead projects that challenge the status quo and define new industry standards. Work with a team that values diversity and is committed to creating an inclusive environment. Our leadership is focused on harnessing the collective power of unique perspectives to foster growth and innovation. Explore Amazon’s Employment Benefits Amazon’s commitment to its employees extends beyond just career growth. We offer competitive benefits, including health care, parental leave, and diversity training, ensuring that our team not only excels professionally but also enjoys well-being and security. Internship and Networking Opportunities Start your career with an Amazon internship and gain hands-on experience that matters. Our internships provide a gateway to full-time employment and an opportunity to network with professionals across various sectors of the company. Future-Proof Your Career With Amazon, your career path is filled with numerous opportunities for advancement. Our learning and development programs are designed to nurture your professional growth and keep you at the forefront of industry trends. Stay Connected Join Our Team Discover the job opportunities at Amazon that match your skills and interests. We are constantly on the lookout for passionate, curious, and innovative team players ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Amazon. Amazon is more than just a company—it’s a platform for building a promising future. Whether you’re starting or looking to advance your career, Amazon offers the resources, support, and network you need to succeed. Join us, and be a part of our continuing mission to be Earth's most customer-centric company.
Learn more about Amazon
Size
1,608 employees
Market Cap
$832.6 billion
Industry
Net Income
$21.3 billion
Founded
1994
5 Year Trend
+28.1%
Revenue
$386 billion
NASDAQ

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