Job Overview
This role delivers new hire and continuing education training to frontline employees in business care to support effective customer service and operational performance. It facilitates virtual and in-person training sessions using various delivery methods to ensure knowledge transfer and skill development. The role includes providing feedback, coaching, and support to employees to enhance job performance and learning outcomes. Success is measured by training effectiveness, learner engagement, and the readiness of employees to meet business objectives. The work impacts organizational performance by preparing employees to deliver consistent customer experiences and uphold company standards.

Job Responsibilities:

• Facilitate virtual and in-person training sessions to improve employee knowledge and skills across business care functions
• Observe employee interactions and deliver timely feedback to enhance performance and customer service quality
• Build and maintain relationships with stakeholders to align training initiatives with organizational needs and strategies
• Plan and manage training projects, including scheduling and tracking progress to ensure program readiness and effectiveness
• Also responsible for other duties/projects as assigned by business management as needed

Education and Work Experience:

• High School Diploma/GED (Required)
• Less than 2 years Experience leading training initiatives or programs, including the ability to handle challenging situations and provide guidance to participants. (Preferred)
• 2-4 years Leadership Experience (Preferred)

Knowledge, Skills and Abilities:

• Classroom Management (Required)
• Coaching (Required)
• Communication (Required)
• Give Feedback (Required)
• Instructional Delivery (Required)
• Performance Management (PM) (Required)
• Project Management (Required)
• Stakeholder Management (Required)
• Training Delivery (Required)

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No): Yes

DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No

Base Pay Range: $61,800 - $111,600

Corporate Bonus Target: 10%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ357728¶dox=1

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable!