Description

About the Role

The Managed IT Services Consultant supports and manages client technology environments, ensuring optimal performance and delivering exceptional IT consulting services. This role blends technical expertise with client service, requiring strong problem-solving abilities, clear communication, and a collaborative mindset. Technology Consultants play a key role in maintaining client trust by providing proactive support, resolving complex issues, and contributing to innovative, reliable solutions.

This role may not be for you: If you prefer minimal client interaction, limited technical responsibility, or a slower-paced work environment.

This role may be for you: If you enjoy building client relationships, solving technical challenges, and applying IT expertise to create efficient and secure technology environments.

Essential Duties & Responsibilities

The essential duties & responsibilities of the Consultant role are outlined below in correlation with Dean Dorton's performance management impact areas.

Technical

Definition: your specialized knowledge & expertise associated with the work you perform for/with clients (note: clients may be internal to Dean Dorton).

• Support and manage client technology environments, including servers, networks, and end-user devices.
• Provide high-quality client service through responsive communication, professionalism, and proactive follow-up.
• Troubleshoot technical issues using documented procedures, knowledge bases, and support tools.
• Collaborate with specialized support teams for advanced troubleshooting and project delivery.
• Ensure compliance with established client agreements and service level expectations.
• Manage multiple client priorities while maintaining consistent service quality and client satisfaction.
• Identify and recommend process improvements or technology enhancements to strengthen client environments.

Behavioral

Definition: the behaviors associated with performing your job (interpersonal skills).

• Communicate effectively with clients and internal teams to ensure timely resolution of support requests and projects.
• Build and maintain strong client relationships through professionalism, empathy, and reliability.
• Demonstrate accountability and follow-through on assigned tasks and client commitments.
• Prioritize multiple responsibilities effectively in a dynamic, fast-paced environment.
• Exhibit adaptability and composure when addressing evolving client needs or technical challenges.
• Uphold firm values by promoting teamwork, continuous improvement, and client service excellence.

Non-Charge

Definition: the contribution you make to Dean Dorton outside of client work.

• Contribute to the growth and development of the Technology Consulting team through collaboration and innovation.
• Participate in internal initiatives, professional development, and firm-wide training programs.
• Share technical knowledge and best practices with peers to enhance team performance.
• Support recruiting, onboarding, and mentorship efforts for new team members.
• Represent Dean Dorton's culture of integrity, excellence, and partnership in all internal and external interactions.

Experience & Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
• 4+ years of experience in IT infrastructure or technical support roles.
• Proficiency with Microsoft 365 administration and Windows Server/Active Directory environments.
• Knowledge of backup, disaster recovery, and virtualization concepts (VMware or Hyper-V).
• Foundational understanding of networking, routing, and endpoint security.
• Excellent verbal and written communication skills.
• Strong analytical, organizational, and problem-solving abilities.
• Ability to manage multiple priorities effectively in a client-facing role.

Software & Tools

• Microsoft Office Suite (Excel, Word, Outlook, Teams)
• Windows Server and Active Directory
• Microsoft 365 administration tools
• Virtualization platforms (VMware, Hyper-V)
• Backup and disaster recovery tools
• Networking and routing systems
• Helpdesk and IT Service Management (ITSM) ticketing platforms

Travel

Day travel is required to client locations throughout the Louisville area. Travel reimbursement will be provided.

The Fun Stuff

Work isn't all work! We want to make your experience at Dean Dorton a great one. From your health and happiness to your long-term satisfaction, we focus on YOU! A few highlights are listed below:

• Flexible work schedules and environment
• Unlimited Paid Time Off (PTO)
• Paid family leave, medical leave, and maternity/paternity leave programs
• Retirement benefits, including a best-in-class employer match and automatic profit sharing.
• Telemedicine, mental health resources and wellness program reimbursement