[This role supports accounts across the US Eastern and Central territory, with a primary focus on the healthcare sector. Candidates must be based in the Eastern Time Zone. Some travel to customer sites may be required.]

We are looking for a Sr. Technical Success Manager (TSM) to join our team to support a portfolio of accounts across the East Coast and Central territory, with a focus on US-based healthcare customers. This is a Remote (Eastern Time Zone) role, reporting to the Manager of Technical Success Management in the Customer Success organization. At Zscaler, Customer Success is a global, customer-obsessed team that delivers high-impact experiences from initial deployment through the full customer lifecycle. We combine deep technical expertise, data-driven insights, and hands-on partnership to ensure customers achieve their goals and unlock the full value of the Zscaler platform.

What you'll do (Role Expectations)

• Drive adoption and value realization by aligning Zscaler solutions to customer business goals, tracking adoption milestones, and monitoring health metrics
• Own customer relationships through regular business reviews (QBRs/EBRs) with technical stakeholders and executive sponsors
• Proactively manage risk by identifying early warning signals and developing mitigation plans to protect retention and renewal outcomes
• Support regulated healthcare customers by navigating HIPAA compliance and operational security standards
• Enable and educate customers on feature adoption, best-practice rollouts, and new capabilities while contributing to internal and customer-facing knowledge bases

Who You Are (Success Profile)

• You thrive in ambiguity by building the path as you walk it and viewing uncertainty as the raw material to build something meaningful.
• You act like an owner with a passion for the mission, moving fluidly between high-level strategy and hands-on execution.
• You are a problem-solver who runs toward hard challenges and focuses on solutions that deliver maximum impact.
• You are a high-trust collaborator who is ambitious for the team and gives candid, respectful feedback to earn trust.
• You are a continuous learner with a growth mindset who actively seeks feedback and shows up with purpose every day.

What We're Looking for (Minimum Qualifications)

• Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving
• 5+ years in customer-facing technical roles combining hands-on technical expertise with account management responsibility
• Working knowledge of HIPAA and the security and compliance requirements governing US healthcare customers
• Solid grasp of core networking protocols (HTTP, HTTPS, DNS, SMTP, FTP) and hands-on troubleshooting experience with tools such as Ping, Traceroute, MTR, and Wireshark across Linux, Unix, or Windows environments
• Familiarity with cloud security technologies including SASE, SSE, ZTNA, ZIA, and ZPA in a post-sales or advisory capacity
• Knowledge of enterprise infrastructure and authentication protocols including SAML, LDAP, and OAuth

What Will Make You Stand Out (Preferred Qualifications)

• Prior experience supporting US healthcare customers in a technical capacity, including familiarity with clinical workflows or EPIC/EHR/EMR environments
• Familiarity with HITECH, FedRAMP, or the 21st Century Cures Act compliance frameworks
• Relevant industry certifications such as CCNA, CompTIA Network+, CISSP, CCSP, CPHIMS, or CHIME

#LI-Remote #LI-RL2

Zscaler's salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.

The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits.

Base Pay Range

$143,500-$205,000 USD

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks, and more!

Learn more about Zscaler's hybrid working model and benefits here.