Amazon

Sr. Technical Program Mgr, Amazon Music Music Growth and Partnerships

Amazon • $148K — $201K *
Culver City, CA 90230In-Person
Consumer Technology
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 3+ years of software development experience
  • 5+ years of technical product or program management experience
  • 5+ years of technical program management experience with software engineering teams
  • 7+ years of experience working directly with engineering teams
  • Experience managing cross-functional programs, building processes, and coordinating release schedules

Responsibilities

  • Serve as technical program manager for various partner integration initiatives
  • Drive business requirements, technical designs, and program plans
  • Own reliability of over 100 partner integrations across multiple technologies
  • Triage partner-reported issues and drive resolutions across engineering teams
  • Manage offshore support engineers and establish quality standards
  • Build and operate a streamlined support mechanism
  • Leverage AI tooling to improve ticket management

Benefits

  • Comprehensive health insurance including medical, dental, and vision coverage
  • 401(k) matching
  • Paid time off and parental leave
  • Adoption and surrogacy reimbursement
  • Access to mental health support and employee assistance programs
Full Job Description
We are hiring a Senior Technical Program Manager to drive distribution, growth, and subscriptions across some of the most exciting surfaces in tech - automotive, ticketing, hearables, wearables, virtual reality, mobile, and emerging conversational experiences. In this role, you will own the end-to-end health and reliability of 100+ partner integrations, serve as the technical program manager for critical partner initiatives (OEM onboarding, API integrations, feature enablement), and build the support operations that keep our partners running at scale. You'll operate cross-functionally across 5+ engineering teams, drive resolution without direct authority, and pilot AI-powered tooling to continuously improve how we serve partners.

Key job responsibilities

TECHNICAL PROGRAM MANAGEMENT - PARTNER INTEGRATION INITIATIVES
• Serve as TPM for OEM onboarding, API integrations, feature enablement, and end-to-end partner integrations; manage critical cross-team initiatives from scoping through delivery
• Drive business requirements, technical designs, and program plans; run gate reviews and dependency tracking across engineering organizations
• Represent the Growth and Partnerships team in cross-functional planning with internal engineering and external partner teams

PARTNER INTEGRATION HEALTH & CROSS-TEAM RESOLUTION
• Own reliability of 100+ partner integrations across automotive, CTV, wearables, telecom, gaming, and voice; maintain a live health dashboard with SLA tracking and publish monthly reports to leadership
• Triage and route partner-reported issues to owning engineering teams; drive P0/P1s to closure across 5+ teams without direct authority
• Own the consolidated partner defect backlog as single source of truth; prioritize by device reach, revenue impact, partner status, and SLA age
• Run weekly review cadences with engineering leads; surface systemic root causes to reduce inbound volume

SUPPORT ENGINEERING OPERATIONS
• Manage offshore Support Engineers (L1/L2 triage); define runbooks, escalation paths, and quality standards
• Build and operate the support mechanism: intake → triage → route → track → resolve → post-mortem
• Pilot AI and agentic tooling to automate ticket routing and assignment

A day in the life

You start the morning triaging overnight partner escalations and deciding what needs engineering attention before standup. By mid-morning you're in a gate review for a new OEM integration, flagging untracked dependencies and assigning owners. After lunch you're running a cross-team defect review, holding five engineering leads to resolution timelines on the highest-impact issues. Between meetings you're updating runbooks so your offshore support team handles the next one without you.

You bring program rigor to ambiguous problems, drive resolution across teams you don't own, and build mechanisms that prevent repeat failures.

BASIC QUALIFICATIONS

- 3+ years of software development experience

- 5+ years of technical product or program management experience

- 5+ years of technical program management working directly with software engineering teams experience

- 7+ years of working directly with engineering teams experience

- Experience managing programs across cross functional teams, building processes and coordinating release schedules

PREFERRED QUALIFICATIONS

- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience

- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules

- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, CA, Culver City - 148,700.00 - 201,200.00 USD annually

USA, WA, Seattle - 148,700.00 - 201,200.00 USD annually

About Amazon

Audible is a provider of spoken audio information and entertainment , on the Internet. They provide premium spoken audio content, such as audio versions of books and newspapers and radio programs, that is delivered over the Internet and played back on personal computers and hand-held electronic devices. The Audible service allows consumers to purchase and download their content from their Website, store it in digital files and play it back on personal computers and electronic devices. More than 15,000 hours of audio content are available on their Web site, including audio versions of books, periodicals and radio programs. Several manufacturers have agreed to support and promote the playback of their content on their hand-held audio-enabled electronic devices.

Amazon Careers

Joining Amazon presents an unparalleled opportunity to become part of a vibrant team pushing the boundaries of innovation and growth in the global marketplace. As a leader in e-commerce, technology, and logistics, Amazon offers a variety of job opportunities that cater to a range of skills and professional interests. Work You’ll Do At Amazon, every day is an opportunity to collaborate with the brightest minds in technology and business to redefine what’s possible. Whether you’re interested in software development, marketing, human resources, or customer service, Amazon has a position waiting for you. Transform the way the world shops and innovates with our diverse and inclusive team. Amazon is not just a company; it’s a community where you can drive real change and contribute to projects impacting millions globally. Lead with Innovation and Leadership Amazon is the perfect place to enhance your leadership and innovation skills. Our culture encourages pushing the envelope and imagining the unimaginable. Here, you will lead projects that challenge the status quo and define new industry standards. Work with a team that values diversity and is committed to creating an inclusive environment. Our leadership is focused on harnessing the collective power of unique perspectives to foster growth and innovation. Explore Amazon’s Employment Benefits Amazon’s commitment to its employees extends beyond just career growth. We offer competitive benefits, including health care, parental leave, and diversity training, ensuring that our team not only excels professionally but also enjoys well-being and security. Internship and Networking Opportunities Start your career with an Amazon internship and gain hands-on experience that matters. Our internships provide a gateway to full-time employment and an opportunity to network with professionals across various sectors of the company. Future-Proof Your Career With Amazon, your career path is filled with numerous opportunities for advancement. Our learning and development programs are designed to nurture your professional growth and keep you at the forefront of industry trends. Stay Connected Join Our Team Discover the job opportunities at Amazon that match your skills and interests. We are constantly on the lookout for passionate, curious, and innovative team players ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Amazon. Amazon is more than just a company—it’s a platform for building a promising future. Whether you’re starting or looking to advance your career, Amazon offers the resources, support, and network you need to succeed. Join us, and be a part of our continuing mission to be Earth's most customer-centric company.
Learn more about Amazon
Size
1,608 employees
Market Cap
$832.6 billion
Industry
Retail & Consumer Goods
Net Income
$21.3 billion
Founded
1994
5 Year Trend
+28.1%
Revenue
$386 billion
NASDAQ
AMZN
* Ladders Estimates

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