Your ImpactLocation: Hybrid - Based in Scottsdale AZ, Atlanta, GA, Seattle, WA , or Boston, MA
Travel: 30-50% (domestic) - onsite with Enterprise customers
Reports to: Sr Director of Professional Service, Enterprise
As a Senior Technical Program Manager at Axon, you will lead the delivery of complex, enterprise-scale deployments for our Strategic Enterprise customers that operate around the globe. You'll own programs end-to-end-partnering with customers, product, engineering, and delivery teams to translate complex requirements into clear plans and successful outcomes.
This role operates in high-visibility, mission-critical environments where priorities evolve and judgment matters. You'll bring structure to ambiguity, maintain composure under pressure, and drive alignment across diverse stakeholders-balancing customer needs, product capabilities, and long-term scalability.
Success in this role comes from a strong sense of ownership, disciplined execution, and a genuine connection to Axon's mission to protect life. If you thrive on solving complex problems at scale and delivering technology that makes a real-world impact, this role is for you.
Axon's Enterprise customers depend on technology that works in high-stakes, real-world environments. This role ensures complex, multi-product deployments are delivered reliably, adopted successfully, and scaled with confidence.
As a Senior Technical Program Manager, you sit at the intersection of customer trust, execution, and mission impact-turning complexity into clarity and ensuring Axon's technology delivers when it matters most.
What You'll Do- Own end-to-end delivery of complex, enterprise-scale programs for Strategic and Global customers, driving execution from planning through deployment, acceptance, and adoption.
- Lead multiple high-impact programs simultaneously, maintaining disciplined control over scope, timeline, dependencies, and risk in dynamic environments.
- Partner closely with Product and Engineering to translate customer and regulatory requirements into executable delivery plans, making informed tradeoffs when constraints arise.
- Serve as a trusted program lead for customers and internal stakeholders-bringing clarity, confidence, and calm leadership in high-stakes situations.
- Drive alignment across Sales, PSO, Engineering, Product, and external partners, ensuring teams are focused on the work that matters most.
- Anticipate risks and constraints early, surface them clearly, and act decisively to mitigate issues before they impact delivery or customer trust.
- Lead program-level change management, adapting plans as requirements evolve while maintaining momentum and accountability.
- Communicate complex technical and operational topics with precision-tailoring messaging for executive, technical, and frontline audiences.
- Champion continuous improvement by identifying delivery gaps, refining processes, and helping scale repeatable, enterprise-ready execution models.
- Contribute to a team-first culture by mentoring peers, sharing lessons learned, and raising the bar for program execution across the organization.
What You BringExperience & Skills- 10+ years of experience leading complex technical programs in enterprise SaaS, hardware-enabled platforms, or mission-critical environments.
- Proven track record delivering large-scale, multi-stakeholder deployments for enterprise or global customers.
- Program management fundamentals, including scope, schedule, risk, dependency, and change management.
- Experience partnering cross-functionally with Product, Engineering, Sales, and Services to drive aligned execution.
- Ability to operate effectively in ambiguous, fast-moving environments, making sound decisions without complete information.
- Excellent communication skills, with the ability to translate complex technical concepts for executive, technical, and customer audiences.
- Demonstrated capability managing multiple programs simultaneously while maintaining focus on priorities and outcomes.
- Analytical and problem-solving skills, with a bias toward practical, scalable solutions.
- Experience identifying and implementing process improvements that improve delivery quality and customer outcomes.
- Bachelor's degree in Business, Engineering, Information Systems, or equivalent practical experience; PMP certification preferred.
- Successfully lead complex, enterprise-scale programs for Strategic and Global customers with predictable, high-quality delivery.
- Operate with ownership and sound judgment, bringing clarity and calm to ambiguous, high-pressure situations.
- Builds trust with customers and cross-functional partners through clear communication, proactive risk management, and consistent execution.
- Navigates change effectively while maintaining momentum and alignment across teams.
- Contributes to scalable delivery practices and raises the bar for program execution across the organization.
Benefits that Benefit You- Competitive salary and 401k with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical, Dental, Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
- Learning & Development programs
- Employee Resource Groups (ERGs)
- And yes, we have snacks in our offices
Benefits listed herein may vary depending on the nature of your employment and the location where you work.
Don't meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.
Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you're excited about this role and our mission to Protect Life but your experience doesn't align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Important NotesThe above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.
Some roles may also require legal eligibility to work in a firearms environment.
