Amazon

Sr. Technical Program Manager, Account Integrity

Amazon$148K — $201K *
Enterprise Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of technical product or program management experience
  • 7+ years of experience working directly with engineering teams
  • 3+ years of software development experience
  • 5+ years of technical program management with software engineering teams
  • Experience managing cross-functional programs and coordinating release schedules

Responsibilities

  • Own end-to-end delivery of account integrity programs across engineering and ML teams
  • Build and maintain program cadence: status reports, milestone tracking, and escalation paths
  • Manage dependencies among partner teams across various domains
  • Drive engineering intake and prioritization, making trade-offs visible
  • Define and report metrics measuring program effectiveness and operational health
  • Support planning by translating business goals into scoped engineering commitments
  • Create decision-driving documents such as program plans and leadership updates
  • Identify and eliminate systemic delays in processes

Benefits

  • Comprehensive health insurance (medical, dental, vision, and prescription)
  • 401(k) matching program
  • Paid time off and parental leave
  • Flexible spending accounts
  • Adoption and surrogacy reimbursement coverage
  • Mental health support and employee assistance programs
Full Job Description
Key job responsibilities

- Own end-to-end delivery of account integrity programs that span multiple engineering and ML teams, from intake and scoping through launch, dial-up, and operational readiness.

- Build and run the program cadence for the organization: status reporting, milestone tracking, and escalation paths.

- Manage cross-organization dependencies with partner teams across identity, seller, customer service, and applied science.

- Drive engineering intake and prioritization. Consolidate requests from across the org, make the tradeoffs visible, and make high judgment decisions

- Define and report the metrics that show whether a program is working, spanning detection and prevention effectiveness, operational health, and attainment against annual goals.

- Support annual and quarterly planning, translating business goals into scoped engineering commitments and defensible resource asks.

- Write the documents that drive decisions: program plans, business reviews, and leadership updates that a director or VP can read once and act on.

- Find and remove systemic sources of delay. Where the process is the bottleneck, redesign it and automate the parts that should not need a person.

About the team

Account Integrity (AIT) protects Amazon customer accounts from the moment they are

created. We keep bots and abusive

automation out of our authentication flows, and shut down bad actor accounts before they

can be used for fraud or abuse. We also own Amazon's defense against impersonation scams detecting scam contacts across email, chat, and phone, taking down fraudulent URLs,

giving customers a way to confirm that a message genuinely came from Amazon, and partnering

with law enforcement and consumer advocacy groups to hold offenders accountable.

We combine machine learning at scale, deep risk expertise, and operational rigor to stay

ahead of adversaries who adapt every day. What we are ultimately protecting is the trust

that makes Amazon work.

BASIC QUALIFICATIONS

- 5+ years of technical product or program management experience

- 7+ years of working directly with engineering teams experience

- 3+ years of software development experience

- 5+ years of technical program management working directly with software engineering teams experience

- Experience managing programs across cross functional teams, building processes and coordinating release schedules

PREFERRED QUALIFICATIONS

- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience

- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules

- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, CA, San Diego - 148,700.00 - 201,200.00 USD annually

USA, WA, Seattle - 148,700.00 - 201,200.00 USD annually

About Amazon

Audible is a provider of spoken audio information and entertainment , on the Internet. They provide premium spoken audio content, such as audio versions of books and newspapers and radio programs, that is delivered over the Internet and played back on personal computers and hand-held electronic devices. The Audible service allows consumers to purchase and download their content from their Website, store it in digital files and play it back on personal computers and electronic devices. More than 15,000 hours of audio content are available on their Web site, including audio versions of books, periodicals and radio programs. Several manufacturers have agreed to support and promote the playback of their content on their hand-held audio-enabled electronic devices.

Amazon Careers

Joining Amazon presents an unparalleled opportunity to become part of a vibrant team pushing the boundaries of innovation and growth in the global marketplace. As a leader in e-commerce, technology, and logistics, Amazon offers a variety of job opportunities that cater to a range of skills and professional interests. Work You’ll Do At Amazon, every day is an opportunity to collaborate with the brightest minds in technology and business to redefine what’s possible. Whether you’re interested in software development, marketing, human resources, or customer service, Amazon has a position waiting for you. Transform the way the world shops and innovates with our diverse and inclusive team. Amazon is not just a company; it’s a community where you can drive real change and contribute to projects impacting millions globally. Lead with Innovation and Leadership Amazon is the perfect place to enhance your leadership and innovation skills. Our culture encourages pushing the envelope and imagining the unimaginable. Here, you will lead projects that challenge the status quo and define new industry standards. Work with a team that values diversity and is committed to creating an inclusive environment. Our leadership is focused on harnessing the collective power of unique perspectives to foster growth and innovation. Explore Amazon’s Employment Benefits Amazon’s commitment to its employees extends beyond just career growth. We offer competitive benefits, including health care, parental leave, and diversity training, ensuring that our team not only excels professionally but also enjoys well-being and security. Internship and Networking Opportunities Start your career with an Amazon internship and gain hands-on experience that matters. Our internships provide a gateway to full-time employment and an opportunity to network with professionals across various sectors of the company. Future-Proof Your Career With Amazon, your career path is filled with numerous opportunities for advancement. Our learning and development programs are designed to nurture your professional growth and keep you at the forefront of industry trends. Stay Connected Join Our Team Discover the job opportunities at Amazon that match your skills and interests. We are constantly on the lookout for passionate, curious, and innovative team players ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Amazon. Amazon is more than just a company—it’s a platform for building a promising future. Whether you’re starting or looking to advance your career, Amazon offers the resources, support, and network you need to succeed. Join us, and be a part of our continuing mission to be Earth's most customer-centric company.
Learn more about Amazon
Size
1,608 employees
Market Cap
$832.6 billion
Industry
Net Income
$21.3 billion
Founded
1994
5 Year Trend
+28.1%
Revenue
$386 billion
NASDAQ

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