U.S. Bank

Sr. Technical Product manager (Conversational AI & Employee Experience)

U.S. Bank$133K — $156K *
Enterprise Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Technical Product Management experience
  • Experience with enterprise-scale Conversational AI platforms
  • Expertise in Microsoft Copilot and Azure AI Services
  • Hands-on with Agentic AI architectures and automation solutions
  • Experience with LLMs, RAG frameworks, and knowledge management
  • Success with Digital Employee Experience platforms like Moveworks and ServiceNow
  • Familiarity with enterprise APIs and automation technologies
  • Knowledge of Responsible AI and compliance controls

Responsibilities

  • Align strategic vision with stakeholders to shape product roadmap
  • Drive product development and manage backlog effectively
  • Define product performance goals across Enterprise users
  • Manage engagement for technical portfolio throughout SDLC
  • Analyze and monitor performance metrics for continuous improvement
  • Leverage performance data to support strategy progress
  • Utilize OKRs to prioritize roadmap initiatives

Benefits

  • Healthcare (medical, dental, vision)
  • Basic term and optional term life insurance
  • Short-term and long-term disability
  • Pregnancy disability and parental leave
  • 401(k) and employer-funded retirement plan
  • Paid vacation from two to five weeks depending on tenure
  • Up to 11 paid holiday opportunities
  • Adoption assistance
  • Sick and Safe Leave accruals up to 80 hours per calendar year
Full Job Description
Job Description

Technical Product Managers at U.S. Bank oversee the strategic product management for an assigned technical product line(s) in support of the Enterprise organization's goals and market needs. Engages with key stakeholders to define, document, and prioritize features; ensures delivery of marketable capabilities for all U.S. Bank engineering teams while collaborating with agile teams. As a Technical Product Manager, you will:

-Aligns the strategic vision with cross-functional stakeholders to shape outcome-based product roadmap, product risk, investment areas and success measures.
-Drives product development with ownership of backlog and actively engages cross-functional stakeholders to enable faster speed to market.
-Manages across Enterprise users to define and deliver product performance goals (e.g., outcomes, customer experience, etc.).
-Owns all engagement for assigned technical portfolio regarding the SDLC, e.g., adoption, collaboration.
-Develops, analyses, monitors, and reports on performance metrics from internal and external sources to identify key trends and opportunities for continuous improvement.
-Uses performance metrics to drive towards progress on identified strategies and initiatives.
-Leverages OKRs (Objectives and Key Results) to drive roadmap priorities

Basic Qualifications
-Technical Product Management experience

Preferred Skills/Experience
  • Experience designing and deploying enterprise-scale Conversational AI, AI Agents, Virtual Assistants, and GenAI platforms supporting IT, HR, workplace services, and employee experience initiatives.
  • Strong expertise with Microsoft Copilot, Azure AI Services, Azure OpenAI, Semantic Kernel, Copilot Studio, or comparable enterprise AI ecosystems.
  • Hands-on experience implementing Agentic AI architectures, autonomous workflows, multi-agent orchestration, and AI-driven automation solutions.
  • Experience integrating LLMs, RAG frameworks, vector databases, enterprise search, and knowledge management platforms to improve AI response accuracy and relevance.
  • Demonstrated success leading Moveworks, Nexthink, ServiceNow, or similar Digital Employee Experience (DEX) and employee support platforms.
  • Strong understanding of enterprise APIs, event-driven architectures, integration platforms, workflow orchestration, and automation technologies.
  • Experience deploying AI solutions within highly regulated environments with a focus on Responsible AI, security, privacy, governance, and compliance controls.
  • Knowledge of endpoint analytics, proactive remediation, self-healing technologies, digital workplace automation, and employee productivity platforms.
  • Proven ability to define AI product strategy using adoption metrics, conversation analytics, self-service optimization, ticket deflection, and business outcome measurements.
  • Experience leading cross-functional teams and influencing executives to drive enterprise AI adoption, organizational change management, and innovation programs.


"This position is not eligible for visa sponsorship'"

Location expectations
This role requires working from a U.S. Bank location three (3) or more days per week.

Benefits:

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:
  • Healthcare (medical, dental, vision)
  • Basic term and optional term life insurance
  • Short-term and long-term disability
  • Pregnancy disability and parental leave
  • 401(k) and employer-funded retirement plan
  • Paid vacation (from two to five weeks depending on salary grade and tenure)
  • Up to 11 paid holiday opportunities
  • Adoption assistance
  • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law


Review our full benefits available by employment status here.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $133,365.00 - $156,900.00

Posting may be closed earlier due to high volume of applicants.

About U.S. Bank

U.S. Department of the Treasury is a government agency responsible for promoting economic prosperity and ensuring financial security. The department is responsible for a wide range of activities such as advising on economic and financial issues, encouraging sustainable economic growth, and fostering improved governance in financial institutions.

U.S. Bank Careers

Join the dynamic team at U.S. Bank, one of the nation's top banking institutions, where your career journey is as promising as the services we provide to our customers. At U.S. Bank, we are committed to fostering a culture of innovation, leadership, and diversity that is unmatched in the industry.

Explore Job Opportunities and Growth

At U.S. Bank, we offer a variety of job opportunities that cater to a range of skills and professional interests. Whether you are looking for a position in finance, technology, customer service, or management, U.S. Bank is hiring talented individuals who are eager to contribute to our mission and grow with us.

Internship Programs

Kickstart your career with U.S. Bank’s internship programs. These opportunities are designed for ambitious students who want to gain hands-on experience and develop essential skills in a real-world setting. Our internships provide a platform to engage with experienced professionals and explore potential career paths within the company.

Benefits and Employment Perks

Choosing a career at U.S. Bank means more than just employment. We offer comprehensive benefits designed to enhance your life and well-being. From health and wellness programs to retirement plans, we ensure our team members are supported both personally and professionally.

Our Commitment to Diversity and Inclusion

Diversity and inclusion are at the core of our values at U.S. Bank. We are dedicated to creating an environment where all employees feel valued and included. Our diversity training programs are part of our commitment to an inclusive workplace, where everyone can thrive.

Leadership and Professional Development

Leadership at U.S. Bank is about more than guiding teams – it's about inspiring them. We invest in leadership training and professional development programs that help our employees become the best in their fields. By fostering a culture of learning and growth, we prepare our team members to take on new challenges and leadership roles.

Networking and Innovation

Networking at U.S. Bank goes hand in hand with innovation. Our employees are encouraged to connect with colleagues and industry leaders through various networking events and professional groups. This collaborative environment fuels innovation and allows us to stay ahead in a competitive industry.

Join Our Team

Are you ready to take the next step in your career? Explore the open positions at U.S. Bank and find where your skills and passions align with our needs. Prepare your resume, sharpen your interview skills, and get ready to join a team where your career can flourish.

Stay Connected with U.S. Bank Careers

Keep up to date with the latest career tips, insider perspectives, and industry-leading insights from U.S. Bank. Personalize your subscription to receive job alerts and updates that match your career interests.

Search U.S. Bank Jobs

Discover the exciting and rewarding career opportunities waiting for you at U.S. Bank. Search and apply for jobs that match your skills and interests. Join us and be part of a team that values growth, leadership, and innovation.

READ CAREERS BLOG

Stay ahead in your career with U.S. Bank – where your growth is our priority.
Learn more about U.S. Bank
Size
68,796 employees
Market Cap
$66.2 billion
Industry
Net Income
$4.9 billion
5 Year Trend
+0.5%
NASDAQ

Similar Jobs

More Jobs at U.S. Bank

More Enterprise Technology Jobs

Find similar Sr. Technical Product manager (Conversational AI & Employee Experience) jobs: