Sr. Technical Delivery Manager

US-AnywhereRemote in United States
Healthcare
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5-8+ years of Technology Consulting experience with leading firms.
  • 7-10+ years of overall business experience.
  • Experience in providing strategic, customer-focused solutions.
  • Ability to oversee teams to ensure high-quality outcomes.
  • Experience with globally dispersed teams.
  • Prior experience as a Client Partner on technology projects.
  • Track record of maximizing client value through collaboration with internal stakeholders.
  • Understanding of project management practices is beneficial.

Responsibilities

  • Develop and negotiate contracts, ensuring deliverables align with timelines.
  • Serve as the primary client point of contact for executive leaders, managing engagement and service quality.
  • Act as a liaison between delivery teams and sales, removing operational roadblocks.
  • Collaborate to establish project success criteria and regularly review progress against defined outcomes.
  • Identify, track, and mitigate project risks while coordinating across team dependencies.
  • Oversee multiple large-scale program engagements, focusing on continuous improvement and customer value creation.
  • Provide consultative technology advice to enhance long-term partnerships and drive business outcomes.
  • Work with sales on business development initiatives to foster customer relationships and growth.

Benefits

  • Comprehensive health benefits including dental and vision care.
  • Profit-sharing and competitive pay structures.
  • 401k plan with company matching contributions.
  • Generous paid time off policy starting at 20 days plus holidays.
  • Additional perks like employee discounts and pet insurance.
Full Job Description
Qualifications

Required
  • Must have experience delivering healthcare projects and have recent experience within the healthcare industry
  • Must be located in the western region of the United States
  • 12+ years of experience leading largescale technology or transformation programs, with at least 5 years in a senior delivery leadership role.
  • Proven success delivering multitower programs across infrastructure, cloud, security, or application domains.
  • Strong executive presence with the ability to influence senior stakeholders and lead complex governance structures.
  • Deep understanding of delivery methodologies (Agile, hybrid, waterfall), PMO governance, and operational frameworks.
  • Demonstrated financial acumen including P&L ownership, forecasting, and commercial management.
  • Experience leading large, matrixed teams across consulting, engineering, and operations.


Preferred
  • Experience at a Big 4 or toptier consulting firm.
  • Familiarity with WWT's core technology partners (Cisco, Dell, NetApp, VMware, AWS, Microsoft, Google, Palo Alto, F5, etc.).
  • Industry expertise in sectors such as energy, healthcare, financial services, or service provider.
  • Advanced degree (MBA, MS) or relevant certifications (PMP, SAFe, ITIL, cloud certifications).


Success Profile

A successful Technical Delivery Manager at WWT demonstrates:
  • Strategic thinking with the ability to translate vision into execution.
  • Strong fluency across WWT's business lines.
  • Calm, confident leadership under pressure.
  • Exceptional communication and stakeholder management skills.
  • A bias for action, accountability, and measurable outcomes.
  • A commitment to quality, integrity, and continuous improvement.


Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $190,000 - $200,000 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that are not included in the base pay.

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:
  • Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
  • Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
  • Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement
  • Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program


Sr. Technical Delivery Manager (Healthcare Delivery)

Overview

The Senior Technical Delivery Manager is a leader responsible for orchestrating end-to-end delivery across WWT's full portfolio of services. This role ensures operational excellence, drives measurable business outcomes, and serves as the executive point of accountability for delivery quality, financial performance, customer satisfaction, and growth enablement within our largest and most strategic accounts. The ideal candidate brings deep consulting rigor, technical fluency, and strong executive presence to the role.

Key Responsibilities

Client Leadership & Relationship Management
  • Serve as the executive delivery leader and trusted advisor for strategic accounts across WWT.
  • Build and maintain long-term relationships with client executives, ensuring alignment between WWT's capabilities and client priorities.
  • Lead executive governance, steering committees, and quarterly business reviews.
  • Anticipate client needs, identify risks, and proactively shape solutions that strengthen the client partnership.


Program & Delivery Oversight
  • Provide end to end oversight of complex, multitower programs spanning:
  • Infrastructure modernization (networking, compute, storage, data center)
  • Multicloud architecture, migration, and operations (AWS, Azure, GCP)
  • Security architecture, zero trust, SOC modernization, and threat operations
  • Application development, modernization, and DevOps
  • Digital workspace, collaboration, and end user experience
  • Automation, AIOps, observability, and platform engineering
  • Integrate delivery across WWT's ATC labs, integration centers, consulting teams, and OEM/ISV partners to ensure seamless execution.
  • Establish and maintain program governance, KPIs, dashboards, and quality standards consistent with delivery expectations.
  • Drive risk management, issue resolution, and cross functional alignment across engineering, consulting, supply chain, and partner teams.


Presales & Growth Enablement
  • Partner with Account Managers, Client Directors, and Consulting Services leadership to shape opportunities across WWT's portfolio.
  • Translate client business challenges into actionable solution architectures, delivery approaches, and execution roadmaps.
  • Lead or support pre-sales activities including scoping sessions, solution workshops, ATC briefings, and executive presentations.
  • Develop high quality Statements of Work (SOWs), delivery models, estimates, and risk assessments that balance client value with delivery feasibility and commercial viability.
  • Serve as the delivery voice in deal shaping, ensuring commitments made during presales can be delivered with excellence and profitability.
  • Contribute to account planning, pipeline development, and identification of expansion opportunities within existing programs.


Financial & Commercial Management
  • Own financial performance for assigned accounts or programs, including revenue, margin, forecasting, backlog, and cost management.
  • Ensure delivery is aligned with contractual commitments, profitability targets, and WWT's commercial frameworks.
  • Manage commercial constructs including SOWs, MSAs, change orders, consumption based models, and managed services engagements.
  • Partner with sales and account leadership to identify and pursue growth opportunities across consulting, integration, and technology services.


People Leadership
  • Lead, mentor, and develop high performing delivery teams across consulting, engineering, PMO, and operational functions.
  • Foster a culture of accountability, collaboration, innovation, and continuous improvement.
  • Model WWT's core values and commitment to diversity, equity, and inclusion.


Operational Excellence & Innovation
  • Champion delivery best practices across WWT's consulting, engineering, and integration capabilities.
  • Leverage WWT's Advanced Technology Center (ATC) to accelerate solution validation, prototyping, and customer innovation.
  • Promote automation and modern delivery models to improve efficiency and outcomes.
  • Drive standardization and scalability across engagements while tailoring approaches to client context.
  • Ensure compliance with WWT's risk, quality, and security standards.

About World Wide Technology Holding, LLC

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Joining World Wide Technology Holding, LLC presents an unparalleled opportunity to become part of a leading team of professionals dedicated to driving technological innovation and excellence. This company stands out as a beacon of career growth and professional development in the tech industry.

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Recognizing the importance of a balanced life, World Wide Technology Holding, LLC offers comprehensive benefits designed to support the well-being of its team members. These benefits cover health, financial security, and work-life balance, ensuring employees are well taken care of.

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