Full Job Description
Application deadline: Sep 29, 2026
Are you passionate about helping mission-critical organizations succeed in the cloud? At AWS Enterprise Support, we're looking for a Sr Technical Account Manager (TAM) to serve as the strategic technical advisor to US Department of Defense customers.
As a Sr TAM, you will own the support strategy for a portfolio of DoD customers. You'll build deep relationships with customer decision makers, understand their mission objectives, and translate those into actionable cloud strategies. You'll conduct operational reviews, lead architecture discussions, guide incident response, and proactively identify risks before they impact mission readiness. When critical issues arise, you'll be the customer's voice inside AWS, coordinating resolution across service teams and engineering leadership.
This role combines broad technical depth with strategic thinking. You'll guide customers across the full AWS service portfolio - compute, storage, databases, networking, security, containers, serverless, AI/ML, and more - while always keeping their operational goals and constraints front of mind. You'll deliver value through proactive engagement: Well-Architected reviews, resilience assessments, and adoption roadmaps tailored to each customer's environment.
This position will require the ability to travel 10% or more for on-site customer engagements.
This position requires that the candidate selected be a US Citizen and must currently possess and maintain an active TS/SCI security clearance.
This role is based in Arlington, VA with Herndon, VA and Denver, CO also available.
Key job responsibilities
- Serve as the primary technical advisor to a portfolio of DoD customers, building trusted relationships with technical and executive stakeholders
- Own and execute the support strategy for a portfolio of DoD customers.
- Advise mission owners on operating AI and ML workloads, including agent activation readiness, governance, and human oversight.
- Conduct proactive operational reviews and health assessments to identify risks, optimize costs, and improve resilience
- Lead incident management efforts as the customer's advocate - coordinating cross-team resolution and delivering root cause analysis
- Guide customers through architecture decisions using the AWS Well-Architected Framework and security best practices
- Develop and execute strategic cloud adoption roadmaps aligned to customer mission objectives
- Collaborate with AWS service teams to influence product improvements based on customer needs
- Communicate complex technical trade-offs clearly to both engineering teams and senior decision-makers
About the team
You'll join a team of Technical Account Managers supporting Department of Defense customers. We operate as a collaborative group that shares technical knowledge, conducts peer architecture reviews, and works together to solve novel problems in high-stakes environments. Your teammates and leadership are former engineers, operators, and technologists who understand that our customers' missions demand the highest standards of reliability and trust.
BASIC QUALIFICATIONS
- 5+ years of design/implementation/operations/consulting with distributed applications experience
- 5+ years of technical engineering experience
- Bachelor's degree, or CASP+ (CompTIA Advanced Security Practitioner) or CCSP (Certified Cloud Security Professional) or Cloud+ or CSSLP (Certified Secure Software Lifecycle Professional)
- Current, active TS/SCI US Government Security Clearance
PREFERRED QUALIFICATIONS
- 7+ years of technical engineering experience in operational parameters and troubleshooting for three or more of: AI/ML, compute, storage, networking, databases, DevOps, big data and analytics, security, or applications development
- Understanding of the AWS Well-Architected Framework pillars and the ability to apply them to existing or new customer architectures, implementations, and solutions
- Experience with the Risk Management Framework, continuous ATO, or contributing to ATO packages
- Experience delivering through cloud service brokers or under Secure Cloud Computing Architecture-style constructs
- Experience with IL5/IL6 or ADC-region environments
- Familiarity with DoD program office structures and roles (PM/PMO, COR, ISSM, authorizing official)
- Experience in a 24x7 mission-critical operational services or support environment
- Experience with infrastructure-as-code, CI/CD pipelines, or DevOps practices
- AWS certification(s) - Solutions Architect, Generative AI Developer, DevOps Engineer, or similar
- Experience mentoring engineers or leading a technical community of practice
- Professional written and oral communication skills, including experience presenting to senior decision-makers
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, CO, Denver - 153,600.00 - 207,800.00 USD annually
USA, VA, Arlington - 153,600.00 - 207,800.00 USD annually
USA, VA, Herndon - 153,600.00 - 207,800.00 USD annually
