Amazon

Sr. Technical Account Manager, Devices and Services Enterprise Support (DES)

Amazon • $92K — $160K *
Seattle, WA 98115In-Person
Technical Services
Less than 5 years of experience
1 week ago
Job Overview by Ladders

Qualifications

  • 4+ years of experience managing technical, enterprise customer-facing resources.
  • Expertise in software development, cloud computing, systems engineering, infrastructure, security, networking, or data analytics.
  • Ability to communicate complex technical concepts to diverse audiences.
  • Experience managing complex relationships with multiple stakeholders in enterprise settings.
  • Preferred experience in IoT, smart home, or connected devices ecosystem.

Responsibilities

  • Serve as the dedicated technical advisor for high-value enterprise partners.
  • Conduct proactive reviews of partner support history and integration health.
  • Deliver health reports summarizing case activity and known issues.
  • Coordinate escalation processes for partners to ensure timely resolution.
  • Provide strategic guidance on best practices and integration strategies beyond troubleshooting.
  • Facilitate partner onboarding and certification with technical support.
  • Act as a representative for partner technical needs within the organization.

Benefits

  • Comprehensive health insurance (medical, dental, vision, and prescription plans).
  • 401(k) matching contributions.
  • Paid time off and parental leave policies.
  • Adoption and surrogacy reimbursement coverage.
  • Employee Assistance Program and mental health support.
  • Flexible spending accounts.
Full Job Description
We are looking for a Sr. Technical Account Manager to serve as the technical advisor and trusted advocate for Devices & Services Enterprise Support (DES) most strategic enterprise partners. This is not a sales role - it is an opportunity to be the "voice of the partner" within the Devices & Services (D&S) organization, providing proactive, relationship-driven technical support to partners with complex, business-critical deployments.

As a Sr. TAM, you will develop deep knowledge of your assigned partners' technical environments, business objectives, and integration architectures. You will proactively identify risks before they become cases, coordinate escalations end-to-end, and provide strategic technical guidance that goes beyond reactive troubleshooting. You will work closely with DES Support Engineers, Program Managers, and cross-functional teams including Product, Engineering, Business Development, and Solution Architecture.

TAMs own complex partner relationships, lead initiatives to raise the bar for the TAM function, and provide direct input into DES's Enterprise support and monetization strategy.

Key job responsibilities

* Serve as the dedicated technical point of contact and trusted advisor for assigned high-value enterprise partners, developing deep understanding of their technical environments and business objectives

* Conduct proactive technical reviews of partner support history, open cases, and integration health - identifying issues before they become cases

* Deliver periodic partner health reports summarizing case activity, resolution trends, known issues, and upcoming changes

* Own escalation coordination end-to-end for assigned partners, ensuring partner awareness, status tracking, and resolution through Amazon engineering teams

* Provide strategic technical guidance on best practices, architecture, and integration strategies beyond reactive troubleshooting

* Facilitate partner onboarding, certification, and product launches with hands-on technical support

* Represent the partner's technical needs within DES and to Line of Business (LOB) engineering teams - acting as the partner's internal advocate

* Participate in partner calls alongside Solution Architects and Business Developers to assist with technical queries

* Collaborate with DES members to align on partner health and satisfaction, ensuring a unified partner experience

* Contribute technical content and partner-specific insights to Quarterly Business Reviews (QBRs) and partner reviews

* Raise the bar for the TAM function by improving processes, developing playbooks, and mentoring other team members

A day in the life

You will provide advocacy and strategic technical guidance to proactively keep partner implementations operationally healthy. The close relationships developed with your partners will allow you to understand their business needs and technical challenges. Those business needs and technical challenges will serve as input into internal discussions with cross-functional teams where you will develop a strategy to deliver value for your partners.

BASIC QUALIFICATIONS

- 4+ years of management of technical, enterprise customer facing resources or equivalent experience

- Experience in specific technology domain areas like software development, cloud computing, systems engineering, infrastructure, security, networking, data and analytics

- Experience conveying complex technical concepts to both technical and business audiences

- Experience managing complex, multi-stakeholder technical relationships with enterprise customers or partners

PREFERRED QUALIFICATIONS

- 4+ years of professional work experience, or experience handling customer escalations

- Experience in the IoT, smart home, voice assistant, or connected devices ecosystem

- Familiarity with Amazon Devices & Services products (Alexa, ASP, Smart Home APIs, Skills Kit)

- Track record of proactively identifying and resolving systemic technical issues before customer impact

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, BELLEVUE - 92,300.00 - 160,000.00 USD annually

USA, WA, Bellevue - 92,300.00 - 160,000.00 USD annually

USA, WA, Seattle - 92,300.00 - 160,000.00 USD annually

About Amazon

Audible is a provider of spoken audio information and entertainment , on the Internet. They provide premium spoken audio content, such as audio versions of books and newspapers and radio programs, that is delivered over the Internet and played back on personal computers and hand-held electronic devices. The Audible service allows consumers to purchase and download their content from their Website, store it in digital files and play it back on personal computers and electronic devices. More than 15,000 hours of audio content are available on their Web site, including audio versions of books, periodicals and radio programs. Several manufacturers have agreed to support and promote the playback of their content on their hand-held audio-enabled electronic devices.

Amazon Careers

Joining Amazon presents an unparalleled opportunity to become part of a vibrant team pushing the boundaries of innovation and growth in the global marketplace. As a leader in e-commerce, technology, and logistics, Amazon offers a variety of job opportunities that cater to a range of skills and professional interests. Work You’ll Do At Amazon, every day is an opportunity to collaborate with the brightest minds in technology and business to redefine what’s possible. Whether you’re interested in software development, marketing, human resources, or customer service, Amazon has a position waiting for you. Transform the way the world shops and innovates with our diverse and inclusive team. Amazon is not just a company; it’s a community where you can drive real change and contribute to projects impacting millions globally. Lead with Innovation and Leadership Amazon is the perfect place to enhance your leadership and innovation skills. Our culture encourages pushing the envelope and imagining the unimaginable. Here, you will lead projects that challenge the status quo and define new industry standards. Work with a team that values diversity and is committed to creating an inclusive environment. Our leadership is focused on harnessing the collective power of unique perspectives to foster growth and innovation. Explore Amazon’s Employment Benefits Amazon’s commitment to its employees extends beyond just career growth. We offer competitive benefits, including health care, parental leave, and diversity training, ensuring that our team not only excels professionally but also enjoys well-being and security. Internship and Networking Opportunities Start your career with an Amazon internship and gain hands-on experience that matters. Our internships provide a gateway to full-time employment and an opportunity to network with professionals across various sectors of the company. Future-Proof Your Career With Amazon, your career path is filled with numerous opportunities for advancement. Our learning and development programs are designed to nurture your professional growth and keep you at the forefront of industry trends. Stay Connected Join Our Team Discover the job opportunities at Amazon that match your skills and interests. We are constantly on the lookout for passionate, curious, and innovative team players ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Amazon. Amazon is more than just a company—it’s a platform for building a promising future. Whether you’re starting or looking to advance your career, Amazon offers the resources, support, and network you need to succeed. Join us, and be a part of our continuing mission to be Earth's most customer-centric company.
Learn more about Amazon
Size
1,608 employees
Market Cap
$832.6 billion
Industry
Retail & Consumer Goods
Net Income
$21.3 billion
Founded
1994
5 Year Trend
+28.1%
Revenue
$386 billion
NASDAQ
AMZN
* Ladders Estimates

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