Sr. Tech Ops Engineer , AWS Manufacturing and Repair AWS Manufacturing & Repair operations is focused on automated assembly solutions where innovative solutions are needed to accelerate overall manufacturing time, working backwards from customers to increase critical capacity for AWS services by improving yield and reliability while reducing cycle time. This new highly cross-functional initiative brings together critical expertise from a wide-range of Amazon teams dedicated to meeting and exceeding customer expectations through innovative validation processes and Amazon operational excellence. We are seeking a Sr. Tech Ops Engineer to serve as the operational and systems backbone of a new manufacturing and repair initiative at AWS scale. In this role, you will lead PMO functions, own roadmap planning, drive metric development, and ensure engineering uptime across the program. You will enable supplier partnerships and represent operational needs within SAP or other third-party warehouse management and ERP solutions, translating real-world workflow requirements into system specifications that support efficient manufacturing and repair operations. You will work in an environment where the business strategy is defined but the operational framework, tooling requirements, and performance infrastructure must be built from the ground up. You will influence across multiple partner and external teams, shape senior leader decisions, and serve as the connective tissue between program strategy, operational execution, and the systems that power both-driving long-term program impact. Key job responsibilities Program Management Office (PMO) Leadership: Own PMO functions for the program, including workstream tracking, milestone management, risk identification, and escalation pathways. Define and execute processes and mechanisms for weekly, monthly, and quarterly business reviews. Represent program status, risks, and emergent issues to senior leadership with clear, data-driven communication. Drive coordination across cross-functional teams including Process Engineering, Systems Engineering, Network Infrastructure, and Site Operations to ensure alignment and on-time delivery. Identify critical path dependencies and proactively remove blockers to keep the program on track. Metric Development & Engineering Uptime: Define, develop, and operationalize key performance indicators (KPIs) and operational dashboards that measure program health, engineering uptime, and process efficiency. Establish baseline metrics and targets for manufacturing and repair operations, enabling data-driven decision-making. Monitor system and equipment uptime trends, identify deficiencies, and drive corrective action plans in partnership with engineering and operations teams. Systems Requirements & 3P Solution Representation: Develop and document operational requirements for SAP or other third-party WMS/ERP solutions to represent efficient manufacturing and repair workflow needs. Partner with internal technology teams to translate operational needs into system specifications. Serve as the operational voice in system design discussions, ensuring that tooling decisions reflect real-world workflow requirements and support scalable operations. Evaluate and identify gaps between current system capabilities and operational needs, proposing solutions and driving resolution. Communicate technical and operational information clearly and crisply to both technical and non-technical audiences, including senior leaders. Mentor and develop less experienced team members, contributing to a high-performing, inclusive program team. BASIC QUALIFICATIONS - Bachelor's degree in Mechanical Engineering - Knowledge of SAP systems (like SAP Business Suite, S/4HANA, SAP Business Warehouse, SAP HANA, SAP Business Objects, etc.) and their architecture and infrastructure needs PREFERRED QUALIFICATIONS - Experience in data center engineering or operations, or experience in a data center or other critical environment - 5+ years of maintenance or engineering experience, or experience with complex automated material handling equipment, packaging technologies, and systems and high-speed manufacturing - Knowledge of project management tools and methodologies (agile to waterfall) The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, KY, Florence - 139,300.00 - 208,000.00 USD annually