Edward Jones

Sr. Tech Operations Resiliency Manager - Governance and Controls

Edward Jones$100K — $130K *
Information Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 8+ years in digital resilience, disaster recovery, business continuity, or related roles
  • Experience in resilience or risk governance programs in complex environments
  • Working knowledge of resilience concepts like RTO/RPO
  • Participation in resilience testing or audit activities
  • Familiarity with GRC concepts, frameworks, or tools
  • Strong coordination, organization, and communication skills
  • Ability to collaborate across teams and manage multiple priorities

Responsibilities

  • Lead design and improvement of the digital resilience program
  • Oversee disaster recovery and business continuity planning
  • Manage enterprise resilience testing and validate against targets
  • Monitor resilience risks and performance metrics; maintain reporting
  • Collaborate with audit and compliance teams for regulatory readiness
  • Engage cross-functionally to ensure coordinated response capabilities
  • Drive adoption and optimization of resilience tooling
  • Identify continuous improvement opportunities based on testing outcomes

Benefits

  • Medical, dental, and vision coverage
  • Voluntary benefits such as accident and critical illness insurance
  • 401k retirement plan
  • Paid time off including 15 vacation days, sick time, and personal days
  • Employee Assistance Program
  • Eligibility for bonuses and profit sharing
Full Job Description
Opportunity Overview

Team Overview:
We are seeking a Senior Resilience Associate to lead and evolve our digital resilience program. This role ensures critical technology services remain available, recoverable, and compliant by strengthening governance, testing, and risk management practices across the organization.
You will partner across technology, risk, and business teams to build resilient systems, improve recovery capabilities, and drive continuous improvement. This role offers the opportunity to influence enterprise-wide resilience strategy, work on complex, high-impact initiatives, and further develop leadership and regulatory expertise.

What You'll Do:
  • Lead the design, implementation, and continuous improvement of the digital resilience program, including governance frameworks, policies, and controls
  • Oversee disaster recovery and business continuity planning for technology services, ensuring plans are actionable and aligned to business needs
  • Manage and execute enterprise resilience testing (tabletop, simulations, and end-to-end exercises), ensuring validation against RTO/RPO targets
  • Monitor resilience risks and performance metrics; maintain risk registers and provide reporting to leadership on key risk indicators
  • Partner with audit, compliance, and risk teams to support regulatory readiness and successfully address audit findings
  • Collaborate cross-functionally with Technology, Operations, and Business Continuity teams to ensure alignment and coordinated response capabilities
  • Drive adoption and optimization of GRC and resilience tooling to improve efficiency, transparency, and program maturity
  • Identify opportunities for continuous improvement based on testing outcomes, incidents, and emerging risks


Position Requirements

What Experience You'll Need:
  • 8+ years of experience in digital resilience, disaster recovery, business continuity, risk management, or related technology roles
  • Experience supporting or contributing to resilience or risk governance programs in complex environments
  • Working knowledge of resilience concepts (e.g., disaster recovery, RTO/RPO, lifecycle management)
  • Experience participating in or supporting resilience testing and/or audit activities
  • Familiarity with GRC concepts, frameworks, or tools
  • Strong program coordination, organization, and communication skills
  • Ability to collaborate across technical and business teams and manage multiple priorities

What Could Set You Apart
  • Experience leading resilience programs or governance frameworks at scale
  • Familiarity with industry frameworks such as ISO 22301, NIST, FFIEC, or DORA
  • Experience with GRC or resilience platforms (e.g., ServiceNow GRC/BCM, Archer, Fusion, Castellan)
  • Background in regulated industries such as financial services or healthcare
  • Certifications such as DRII, BCI, or cloud/technology certifications (AWS, Azure, VMware)
  • Experience with advanced resilience practices (e.g., chaos engineering, integrated testing)
  • Experience using data and reporting tools (e.g., Excel, Power BI) to drive insights

**Candidates that live within a commutable distance from our Tempe, AZ and St. Louis, MO home office locations are expected to work in the office four days per week effective June 1, 2026. Before June 1, 2026, candidates that live within a commutable distance from our Tempe, AZ and St. Louis, MO home office locations are expected to work in the office three days per week, with preference for Tuesday through Thursday.**

Salary Information

Edward Jones' compensation and benefits package includes medical and prescription drug, dental, vision, voluntary benefits (such as accident, hospital indemnity, and critical illness), short- and long-term disability, basic life, and basic AD&D coverage. Short- and long-term disability, basic life, and basic AD&D coverage are provided at no cost to associates. Edward Jones offers a 401k retirement plan, and tax-advantaged accounts: health savings account, and flexible spending account. Edward Jones observes ten paid holidays and provides 15 days of vacation for new associates beginning on January 1 of each year, as well as sick time, personal days, and a paid day for volunteerism. Associates may be eligible for bonuses and profit sharing. All associates are eligible for the firm's Employee Assistance Program. For more information on the Benefits available to Edward Jones associates, please visit our benefits page.

About Edward Jones

Edward Jones provides investment advisory and management services to individual investors. It also offers wealth management, retirement and college savings plans, insurance, and advisory services.

Edward Jones Careers

Join the thriving team at Edward Jones and be part of a company renowned for its commitment to professional growth and innovation. As a leader in the financial services industry, Edward Jones offers unparalleled job opportunities that empower you to shape your future and foster a culture of leadership and diversity.

Opportunities Await

At Edward Jones, we are constantly expanding our team with roles that challenge and reward our employees. Explore a range of positions that suit your skills and career ambitions, from entry-level to senior leadership roles. Whether you're looking for a full-time position or an internship, Edward Jones provides a platform for growth and learning.

Innovate and Lead

Step into a role at Edward Jones and join a culture steeped in innovation and leadership. Our professionals are at the forefront of developing new strategies for financial management, helping to drive the company forward while maintaining our commitment to client-centric solutions.

Grow With Us

Career growth is not just a possibility at Edward Jones—it is a promise. We are dedicated to your professional development through comprehensive training programs, leadership workshops, and continuous learning opportunities. Our commitment to your growth is matched by our dedication to diversity and inclusion, ensuring all team members have the opportunity to thrive.

Benefits and Culture

Edward Jones is committed to offering a supportive work environment where every team member feels valued. Enjoy competitive benefits, including health, retirement plans, and family-friendly policies that make balancing your professional and personal life easier. Our culture promotes teamwork, respect, and integrity, all foundational to our business ethos.

Join Our Team

Are you ready to take the next step in your career? Edward Jones is hiring! We are looking for passionate, curious, and driven individuals to join our team. Bring your unique skills and perspective, and help us continue to offer top-tier financial solutions to our clients.

Networking and Professional Development

Networking at Edward Jones goes beyond connecting with colleagues; it involves engaging with a broad community of professionals dedicated to financial excellence and client service. Enhance your career through our robust networking channels and gain insights that can propel you to new heights.

Prepare for Your Future

Starting your career at Edward Jones is made smoother with resources like resume tips, interview coaching, and job matching based on your skills and interests. Personalize your job search with our tailored career advice and discover how Edward Jones can be the key to your professional success.

Stay Connected

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Explore Edward Jones Jobs

Search open positions that align with your career goals at Edward Jones. We look for individuals who are solution-driven, creative, and eager to take on challenges. Explore the opportunities and find out how you can contribute to our team’s success.

Edward Jones: A Place Where Careers Flourish

At Edward Jones, your career is our priority. Join us and be part of a company that values innovation, leadership, and a diverse and inclusive workplace. Your journey to professional excellence starts here.
Learn more about Edward Jones
Size
50,000 employees
Industry
Founded
1997

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