Position Name: Sr. Systems Engineer
Reports to: Client Technology Manager
Location/Type: New York, NY/Hybrid OnsiteWe are seeking a Sr. Systems Engineer to join our rapidly growing organization. This is a highly technical role providing excellent career development opportunities for the successful candidate. This position serves as an escalation point for Systems Engineers. You will be working with Systems Engineers and Senior Systems Engineers in a very collaborative environment which allows for very quick technical growth.
Responsibilities:- Mentor a team of Junior and Systems Engineers
- Perform IT Support services to users onsite
- Use of a ticketing system to manage support queries
- Maintain documentation and comply with rules and guidelines of the organization
- Adherence to strict change control procedures
Requirements:- The ideal Sr. Systems Engineer will possess 3 or more years of IT Experience (Desktop Support, Systems Engineering, Systems Administration)
- End User Support / Desktop Support: Microsoft Windows, Microsoft Office, desktop, and mobile device troubleshooting
- Strong verbal and written communication skills
- Ability to balance projects, support tickets, and R&D initiatives
- Significant experience with Microsoft 365 stack (Exchange Online, SharePoint Online, Intune, Azure AD)
- Systems Administration: Strong knowledge of Microsoft Windows Server Platforms as well as Active Directory, Group Policy, good if you are familiar with Citrix XenApp
- Support of Sophos or similar product for endpoint threat management
- Understanding of virtualization platforms such as VMware or Hyper-V
- Understanding of networking: TCP/IP, LAN / DMZ / WAN, DHCP, DNS, Routing, Switching and Firewalls
- Exposure to/ability to support workloads in Azure
- Implementation and Support of Enterprise networking equipment: Palo Alto / Cisco Firewalls, Cisco Switches, Cisco / Meraki / Ubiquiti WAPs
- Experience working in an MSP environment
- The candidate must be able to complete all physical requirements of the job, which include but are not limited to, the following; must be able to lift and/or carry up to 50 lbs; stand/sit for extended periods of time; push/pull; climb stairs; stoop, kneel or crouch; use fingers/hands to handle or feel; reach above head or below knee level; and the ability to work around machinery and material handling equipment.
- The candidate must be able to be onsite fulltime.
Desirable Qualities:- Financial industry experience including familiarity with market vendor applications: Bloomberg, Thompson Reuters, FactSet, CapIQ
- Significant experience in an MSP environment, particularly utilizing the ConnectWise suite of products
- Significant experience with Microsoft Azure
- Exceptional written and verbal communication
- Experience with vendors such as Google Workspace, Box, Dropbox, Duo, Okta, AirWatch
- Experience with and ability to support Citrix XenApp or similar products
- Experience with cybersecurity solutions such as Carbon Black, Cylance, Crowdstrike, Cyberhat
- Experience with Mimecast or other mail security gateway solutions such as IronPort or Proofpoint
- More than basic understanding of Storage and Virtualization platforms such as Nimble, Pure Storage, NetApp, EMC, VMware, Hyper-V, XenServer
- Scripting / Automation Framework knowledge: PowerShell and Infrastructure as Code tools
- Advanced understanding of high-level infrastructure design
- Ability to review, recommend, and implement new and emerging technologies to be adopted into our technology stack
- Contribute to new and existing procedures, wiki articles, and build standards
