Position SummaryNatera is looking for a
Sr Systems Administrator to be the on-site go-to person for IT Infrastructure and Employee Care at our Boulder office. You'll be the person who keeps day-to-day operations running smoothly while serving as a local extension of our centralized IT Employee Care and Infrastructure team. This is a hands-on role that will own end-user support, site infrastructure, networking, and equipment connectivity for a site with roughly 25-75 people. You'll partner closely with our central IT group on configurations, standards, security, and larger projects. As the senior on-site IT resource, you'll operate a level above the day-to-day ticket queue - owning Level 2-3 escalations and acting as the local point of engagement and operational support for business and lab operations.
PRIMARY RESPONSIBILITIES:Escalation & Employee Care- Own Level 2-3 escalations for the site, serving as the senior technical resource for complex issues beyond the L1 ticket queue.
- Provision, image, deploy, and maintain laptops, desktops, and workstations.
- Support and troubleshoot printers, peripherals, conference room / AV systems, and other office hardware.
- Onboard and offboard local employees, including account, device, and access setup in coordination with central IT.
- Engage off-hours support for site-critical issues and provide an on-site escalation backstop.
Infrastructure, networking & connectivity- Help support site networking alongside the Network Operations Team.
- Act as remote hands to help troubleshoot switches, firewalls, Wi-Fi, and internet connections.
- Manage connectivity for lab and specialized equipment, ensuring instruments and workstations stay reliably connected to the network.
- Monitor site infrastructure and proactively address issues before they impact the team.
Site operations & leadership- Act as the on-site resource for infrastructure and employee care operations.
- Partner with the centralized IT team to roll out standards, tools, security practices, and projects locally.
- Manage local hardware inventory, procurement requests, and vendor relationships, including outsourced services
- Manage building access, utilities, environmental safety, and local regulatory compliance.
- Document local systems, processes, and runbooks.
QUALIFICATIONS:- 7+ years in IT support / operations, with demonstrated growth from service desk to infrastructure and systems work.
- Strong end-user support skills paired with solid infrastructure fundamentals.
- Working knowledge of networking fundamentals: switches, firewalls, Wi-Fi, DNS/DHCP, VPNs, and ISP coordination.
- Experience deploying and managing endpoints (laptops, desktops, workstations) and associated tooling (MDM/imaging).
- Hands-on experience supporting enterprise systems such as Google Workspace, Zoom, and Atlassian. Familiarity with other enterprise business SaaS applications a plus
- Experience owning Level 2-3 escalations and acting as a senior point of resolution above a first-line support queue.
- Experience coordinating with offshore, managed, or outsourced support teams across time zones.
- Self-directed and dependable - able to run a site independently while staying aligned with a central team.
- Clear communicator who can support both technical and non-technical colleagues.
- Experience in healthcare, life sciences, or other regulated industries preferred
- Strategic and execution-oriented; able to think globally while acting locally.
- Comfortable in both leadership and hands-on operational roles.
- Excellent interpersonal skills for engaging internal stakeholders, external vendors, and customers.
- Pragmatic, resourceful, and able to thrive in an entrepreneurial environment.
NICE TO HAVE:- Experience supporting lab, scientific, or specialized equipment connectivity.
- Server, storage, or virtualization administration experience.
- Exposure to security/compliance practices (endpoint security, access management).
- Prior experience as a site lead.
- Relevant certifications (e.g., Google Workspace Admin, CompTIA Network+/Security+, networking vendor certs).
