Sr Support Engineer

Innova solutions

$76K — $89K *
Erie, PA 16509In-Person
Information Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of experience in Production Support Engineering
  • Strong communication and customer-facing skills
  • Proficient with ServiceNow incident management tool
  • Hands-on experience with App Dynamics and Splunk monitoring tools
  • Experience troubleshooting portal-based applications, specifically Mendix/React/JavaScript
  • Knowledge of US Insurance domain is a plus

Responsibilities

  • Provide production support to ensure systems are operational
  • Manage incident logging and resolution using ServiceNow
  • Monitor application performance with App Dynamics and Splunk
  • Troubleshoot and resolve issues with Mendix/React/JavaScript applications
  • Collaborate with cross-functional teams for issue resolution

Benefits

  • Medical & pharmacy coverage
  • Dental and vision insurance
  • 401(k) retirement plan
  • Health Savings Account (HSA) and Flexible Spending Account (FSA)
  • Life insurance and pet insurance
  • Short-term and long-term disability coverage
  • Employee Assistance Program (EAP)
Full Job Description
Position type: Permanent
Duration: Fulltime
Location: Pennsylvania, US


As a Sr Support Engineer, you will:
  • Experience playing the role of Production Support Engineer
  • Very good communication and customer facing skills
  • Should be very good experience working on the incident management/logging tool ServiceNow
  • Hands on experience in the monitoring tool 'App Dynamics', Splunk
  • Should have experience in trouble shooting portal based applications developed on Mendix/React/Javascript
  • Knowledge of US Insurance domain is an added plus

Qualified candidates should APPLY NOW for immediate consideration!Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.
We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines.
ASK ME HOW.
Thank you!

Kiran Vajrala
Manager

PAY RANGE AND BENEFITS:
Pay Range*: $ 76,500 - $ 89,500 Per Year
*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits:Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

Website: https://www.innovasolutions.com/

Thank You!
Team Innova Solutions

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