Position OverviewDo you want to play a key role in supporting the rollout of TRATON's next-generation digital tools for service workshops worldwide? We are now looking for a Support Engineer to join our team - supporting the launch, stability, and success of the Workshop Suite (tWS), our new cloud- and web-based aftersales platform.
ResponsibilitiesAs Sr. Support Engineer, your main responsibility is to support markets and workshops in their transition to tWS. You will:
- Act as the initial point of contact for reported issues and deviations
- Perform structured troubleshooting to identify root causes and coordinate resolution
- Support local IT and workshop staff in setting up infrastructure and connectivity
- Contribute to the continuous global rollout of tWS
- Analyze system logs and vehicle communication to resolve more complex cases
- Collaborate closely with developers, testers, infrastructure teams and markets
Minimum Requirements- Bachelor's degree and at least 1 year of information systems/information technology experience
OR
- Master's degree and no experience
OR
- At least 3 years of information systems/information technology experience
Additional Requirements- Qualified candidates, excluding current employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States. We do not anticipate providing employment related work sponsorship for this position (e.g., H-1B status)
Desired Skills- Technically skilled and communicative problem solver who thrives in a collaborative setting.
- Experience within software development and/or IT infrastructure
- Familiarity with cloud services and web-based applications
- Strong analytical skills and ability to understand complex IT environments
- Experience in troubleshooting and interpreting system logs and data flows
- Excellent communication skills
- A structured, solution-oriented and helpful mindset
- Knowledge of IT hardware/systems and workshop environments
- Experience with IP network diagnostics
- Understanding of vehicle communication and diagnostic systems
Benefits and CompensationThis position offers competitive market-based compensation, along with a comprehensive benefits package designed to support employee wellbeing. You can learn more about the benefits offered for this position by visiting https://careers.international.com/#benefits.
The expected salary offered for this position will fall within the stated range, with the final offer based on the candidates' applicable skills, knowledge, and experience.
Job Posting#LI-Onsite, #LI-POST
