Sr Support Engineer

Innova solutions

$76K — $89K *
Erie, PA 16509In-Person
Information Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years in a production support role
  • Strong customer-facing and communication skills
  • Experience with incident management using ServiceNow
  • Proficiency in App Dynamics and Splunk monitoring tools
  • Hands-on troubleshooting experience with Mendix, React, and JavaScript applications
  • Knowledge of the US Insurance domain is a plus

Responsibilities

  • Lead production support initiatives for applications
  • Manage incidents using ServiceNow and ensure timely resolution
  • Monitor systems and applications using App Dynamics and Splunk
  • Troubleshoot and resolve issues with portal-based applications
  • Collaborate with cross-functional teams to improve support processes

Benefits

  • Medical and pharmacy coverage
  • Dental and vision insurance
  • 401(k) retirement plan
  • Health savings and flexible spending accounts
  • Life insurance and pet insurance
  • Short term and long term disability coverage
  • Employee Assistance Program (EAP)
Full Job Description
Sr Support Engineer

Position type: Permanent
Duration: Fulltime
Location: Pennsylvania, US

As a Sr Support Engineer, you will:
  • Experience playing the role of Production Support Engineer
  • Very good communication and customer facing skill
  • Should be very good experience working on the incident management/logging tool ServiceNow
  • Hands on experience in the monitoring tool 'App Dynamics', Splunk
  • Should have experience in trouble shooting portal-based applications developed on Mendix/React/Javascript
  • Knowledge of US Insurance domain is an added plus
Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.
We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines.
ASK ME HOW.
Thank you!

Karthik Saraswathi
Senior Manager

PAY RANGE AND BENEFITS:
Pay Range: $ 76,500 - 89,500 $ Per Year
Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

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