ServiceNow

Sr. Staff Product Designer, Identity Security Platform & Systems

ServiceNow • $190K — $334K *
Santa Clara, CA 95051In-Person
Enterprise Technology
8 - 10 years of experience
3 weeks ago
Job Overview by Ladders

Qualifications

  • 10+ years of product design experience with an impactful portfolio.
  • Strong passion for visual craftsmanship, focusing on typography and spacing.
  • Proficient across all design levels, from user journeys to pixel precision.
  • Ability to simplify complex enterprise product interactions.
  • Experienced in designing AI-assisted workflows and platforms that foster usability and trust.
  • Excellent communication skills with proactive updates and risk management.
  • Hands-on with enterprise-scale design systems and design-to-code processes.

Responsibilities

  • Lead end-to-end design for Identity Security initiatives across products.
  • Define and evolve scalable design systems and frameworks for product teams.
  • Drive UX and visual quality for AI/ML product experiences.
  • Architect design systems for AI readiness, facilitating design-to-code workflows.
  • Collaborate with cross-functional teams to ensure design intent is preserved in production.
  • Elevate design quality across Platform and AI product teams.

Benefits

  • Health plans including flexible spending accounts.
  • 401(k) Plan with company match.
  • Employee Stock Purchase Plan (ESPP).
  • Matching donation programs.
  • Flexible time away plan and family leave programs.
Full Job Description
Job Description

Location: ServiceNow Santa Clara HQ office

Team & Role:
At ServiceNow, we embrace representation in and from all professional and personal backgrounds and cultures. This diversity inspires passion and creativity among our teams and propels innovation in our products.

This role is part of our Product Design team that uses their superpower of empathizing, understanding, and applying our users' and customers' needs, with the mission to created product experiences they love. Our designers come from a diverse set of skills and background - design systems, visual, interaction, content, and product design. At ServiceNow, design has a very intentional seat at the table, so our team collaborates closely with both engineering and product management from the get-go.

Learn more about our team here https://www.linkedin.com/company/servicenow/life/userexperience/

What you get to do in this role:
  • Lead end-to-end design for Identity Security cross-product platform initiatives, from discovery through high-fidelity delivery, spanning AI product surfaces, design systems, and key strategic investments.
  • Define and evolve design systems and frameworks that scale across multiple product domains, establishing the token structures, component definitions, and usage guidelines that serve as the source of truth for product teams.
  • Drive UX, interaction design, and visual quality for AI/ML product/platform experiences including generative AI surfaces, intelligent workflows, and agentic interfaces.
  • Architect and evolve the design system to be AI-ready, building the data pipelines and automation that enable seamless design-to-code workflows at enterprise scale.
  • Partner with Designers, Product Managers, and Engineers to align direction, unblock decisions, and ensure design intent is realized in production.
  • Own and continuously raise the quality bar for design processes across Platform and AI product pods.


Qualifications

Preferred Qualifications:
  • 10+ years of product design experience with a portfolio that shows the thinking, the tradeoffs, and the impact not just the final screens.
  • A deep love for visual craft. You sweat typography, spacing, and polish because you know that's what separates good from memorable.
  • Fluent across the full design spectrum from broad user journey to micro-interaction, from UX strategy to pixel-level execution.
  • You thrive making complex enterprise products feel simple turning sophisticated B2B problems into experiences users enjoy.
  • Experience with large enterprise SaaS products with complex data, workflow, or platform problems; you're comfortable in deep, ambiguous problem spaces.
  • Experience designing AI-assisted workflows and platform features; you understand how to make AI feel useful and trustworthy, not overwhelming.
  • Someone who communicates like a pro. You give updates before you're asked, flag risks early, and keep dependent teams unblocked.
  • Hands-on experience building or scaling design systems with token pipelines, Figma variables, or design-to-code tooling at enterprise scale.
  • Someone who communicates like a pro. You give updates before you're asked, flag risks early, and keep dependent teams unblocked.
  • A true engineering and product partner. You see the engineering handoff as the beginning of your design coming to life and stay involved until it does, take feedback in stride, and make the work better.

Basic Qualifications:
  • BA/BS degree or higher in Design, Design Communication, Human-Computer Interaction, or equivalent combination of education and experience in other related fields
  • Experience participating in the complete product development lifecycle of web and/or software applications.
  • Experience in user experience design or industry experience (corporate, software, web or agency)

For positions in this location, we offer a base pay of $190,900 - $334,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

About ServiceNow

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations in North America, Europe, the Middle East, Africa, the Asia Pacific, and other countries. The company offers service management solutions, including incident, problem, change, request, and cost management as well as service catalogs; and IT, HR, facilities, and field service management solutions. It also provides IT operations management solutions covering service mapping, delivery, and assurance solutions; business management solutions such as financial management, project portfolio suite, vendor performance management, and performance analytics as well as governance, risk, and compliance; and application development services.

ServiceNow Careers

Join the dynamic team at ServiceNow, a global leader in digital workflow solutions, where innovation and leadership converge to shape the future of work. At ServiceNow, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that values diversity, creativity, and continuous learning.

Work You’ll Do

Embark on a career journey with ServiceNow and contribute to the world’s leading enterprises' digital transformation. Our team is at the forefront of developing cutting-edge technologies that improve how people work. With ServiceNow, you will use your skills to impact businesses and industries profoundly, driving efficiency and innovation.

Join Our Market-Leading Team

ServiceNow is not just another technology company. We are a team that thrives on diversity and leadership, fostering an inclusive environment that promotes growth and development. Our commitment to diversity training ensures that every team member can achieve their potential.

Innovative Work

ServiceNow is home to more than 10,000 dedicated professionals who lead the charge in digital workflows and enterprise solutions. As part of our team, you will engage in projects that merge technology with practical applications, creating revolutionary products that advance how services are delivered and managed.

Career Development

At ServiceNow, your career trajectory is filled with boundless opportunities. We support your growth with robust training programs, leadership development courses, and access to global challenges. Whether you are looking for an internship, full-time position, or leadership role, ServiceNow equips you with the tools to excel.

Be Part of a Great Team

Working at ServiceNow means being part of a community that values teamwork and innovation. Our collaborative environment encourages networking and sharing ideas, making our workplace vibrant and dynamic. The benefits of joining ServiceNow extend beyond comprehensive health and wellness; they include fostering professional connections and friendships that last a lifetime.

Explore Job Opportunities and Internships

Whether you’re a seasoned professional or a recent graduate, ServiceNow offers a range of employment options to suit your career goals. From internships that provide real-world experience to full-time positions that challenge you to leverage your expertise, we are committed to hiring the best talent.

Stay Connected

Join Our Team Search open positions that match your skills and interests. At ServiceNow, we look for passionate, curious, and solution-driven team players. Explore the possibilities that await you at a company that is committed to your professional success.

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ServiceNow Careers

Empowering professionals to achieve more, ServiceNow is where careers are future-proofed, and ambitions are realized. Join us in our journey of growth and innovation.
Learn more about ServiceNow
Size
16,881 employees
Market Cap
$76.5 billion
Industry
Information Technology
Net Income
$118.5 million
Founded
2004
5 Year Trend
+33.5%
Revenue
$4.5 billion
NASDAQ
NOW
* Ladders Estimates

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