ServiceNow

Sr Staff Outbound Product Manager

ServiceNow • $171K — $300K *
San Diego, CA 92154In-Person
Consumer Technology
11 - 15 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 12+ years of total experience, including 5+ years in customer-facing roles such as product management or business development.
  • 5+ years of experience in application development or related areas.
  • Familiarity with generative AI technologies and their applications in real-world scenarios.
  • Proven track record of successfully bringing AI-powered products to market and demonstrating customer value.
  • Experience in launching and scaling emerging technologies within enterprise settings.
  • Strong accountability and influence across cross-functional teams.
  • Excellent communication skills to convey technical information to diverse audiences.

Responsibilities

  • Develop comprehensive insights into customer adoption of AI solutions including challenges and objectives.
  • Support the rollout of new ServiceNow products across key accounts to drive adoption.
  • Act as the voice of the customer within product and engineering teams.
  • Lead feedback sessions for early access programs to validate new AI capabilities.
  • Create and deliver technical enablement content to promote product value at scale.
  • Conduct onboarding sessions for customers and partners to foster adoption.
  • Engage with community members and produce content that enhances interest and effectiveness.
  • Collaborate with external analysts and partners to communicate ServiceNow's enterprise AI vision.

Benefits

  • Comprehensive health plans, including flexible spending accounts.
  • 401(k) Plan with company match to support retirement savings.
  • Employee Stock Purchase Plan (ESPP) for investing in the company.
  • Matching donations program to encourage community engagement.
  • Flexible time away plan to promote work-life balance.
  • Family leave programs to support employees during important life events.
Full Job Description
Job Description

The role:

ServiceNow is looking for a Senior Staff Outbound Product Manager to guide new product introduction, go to market, and customer adoption initiatives for our latest AI offerings aligned to the developer and admin personas. This role focuses on empowering customers to get the most out of the ServiceNow AI Platform, while ensuring their voices directly influence our product roadmap and strategy.

You'll collaborate with customers and internal teams to release new product & capabilities, drive adoption at scale, and gather insights that shape the future of our products. This is a strategic, hands-on role with significant visibility and impact across the company.

This role offers the opportunity to shape the next wave of enterprise AI, working with passionate teams and forward-thinking customers. Help us drive meaningful innovation while ensuring ServiceNow continues to be at the forefront of AI-powered workflow transformation.

What You'll Do:
  • Develop a deep understanding of customers adopting AI solutions, including their use cases, obstacles, and goals.
  • Guide and support the adoption of new ServiceNow products across high-impact accounts.
  • Serve as a primary advocate for the voice of the customer within product, engineering, and company principals.
  • Guide early access programs to gather feedback and validate new GenAI capabilities.
  • Create at-scale technical enablement and adoption content that highlights product value.
  • Conduct onboarding and enablement sessions to drive adoption across customers and partners.
  • Manage community engagement and create content that drives interest and success.
  • Collaborate with analysts, partners, and thought leaders to share ServiceNow's vision for enterprise AI.


Qualifications

To succeed in this role, you have:
  • 12+ years of total experience, including 5+ years in customer-facing roles (e.g., product management, technical consulting, presales, or business development).
  • 5+ years of experience in application development or adjacent domain.
  • Experience with generative AI and agentic technologies (LLMs, AI agents, agent orchestration, MCP) and the ability to speak credibly about how they work and where they fall short.
  • Demonstrated success bringing AI-powered products to market, including translating model capabilities into concrete customer value.
  • Experience launching and scaling adoption of emerging technologies in enterprise environments.
  • Strong sense of accountability, with the ability to influence, guide, and execute effectively.
  • Action-oriented mindset and motivation to deliver impactful outcomes.
  • Proven ability to collaborate across diverse, cross-functional teams.
  • Customer-centric approach with strong problem-solving skills.
  • Excellent written and verbal communication, including the ability to convey technical concepts to varied audiences.

For positions in this location, we offer a base pay of $171,900 - $300,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

About ServiceNow

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations in North America, Europe, the Middle East, Africa, the Asia Pacific, and other countries. The company offers service management solutions, including incident, problem, change, request, and cost management as well as service catalogs; and IT, HR, facilities, and field service management solutions. It also provides IT operations management solutions covering service mapping, delivery, and assurance solutions; business management solutions such as financial management, project portfolio suite, vendor performance management, and performance analytics as well as governance, risk, and compliance; and application development services.

ServiceNow Careers

Join the dynamic team at ServiceNow, a global leader in digital workflow solutions, where innovation and leadership converge to shape the future of work. At ServiceNow, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that values diversity, creativity, and continuous learning.

Work You’ll Do

Embark on a career journey with ServiceNow and contribute to the world’s leading enterprises' digital transformation. Our team is at the forefront of developing cutting-edge technologies that improve how people work. With ServiceNow, you will use your skills to impact businesses and industries profoundly, driving efficiency and innovation.

Join Our Market-Leading Team

ServiceNow is not just another technology company. We are a team that thrives on diversity and leadership, fostering an inclusive environment that promotes growth and development. Our commitment to diversity training ensures that every team member can achieve their potential.

Innovative Work

ServiceNow is home to more than 10,000 dedicated professionals who lead the charge in digital workflows and enterprise solutions. As part of our team, you will engage in projects that merge technology with practical applications, creating revolutionary products that advance how services are delivered and managed.

Career Development

At ServiceNow, your career trajectory is filled with boundless opportunities. We support your growth with robust training programs, leadership development courses, and access to global challenges. Whether you are looking for an internship, full-time position, or leadership role, ServiceNow equips you with the tools to excel.

Be Part of a Great Team

Working at ServiceNow means being part of a community that values teamwork and innovation. Our collaborative environment encourages networking and sharing ideas, making our workplace vibrant and dynamic. The benefits of joining ServiceNow extend beyond comprehensive health and wellness; they include fostering professional connections and friendships that last a lifetime.

Explore Job Opportunities and Internships

Whether you’re a seasoned professional or a recent graduate, ServiceNow offers a range of employment options to suit your career goals. From internships that provide real-world experience to full-time positions that challenge you to leverage your expertise, we are committed to hiring the best talent.

Stay Connected

Join Our Team Search open positions that match your skills and interests. At ServiceNow, we look for passionate, curious, and solution-driven team players. Explore the possibilities that await you at a company that is committed to your professional success.

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ServiceNow Careers

Empowering professionals to achieve more, ServiceNow is where careers are future-proofed, and ambitions are realized. Join us in our journey of growth and innovation.
Learn more about ServiceNow
Size
16,881 employees
Market Cap
$76.5 billion
Industry
Information Technology
Net Income
$118.5 million
Founded
2004
5 Year Trend
+33.5%
Revenue
$4.5 billion
NASDAQ
NOW
* Ladders Estimates

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