Salary: $90000 -$97000 /year
Pay Grade: 13Job SummaryThe Senior Billing Specialist serves as a subject matter expert for complex billing operations, accounts receivable support, revenue readiness, and process improvement. The role manages high-risk or high-value billing, coordinates escalated issues, supports month-end close priorities, strengthens controls, and develops team capability through training, documentation, and cross-functional leadership.
Essential Duties and ResponsibilitiesAdvanced Billing Operations- Manage complex, high-value, multi-service, multi-location, or non-standard billing arrangements.
- Interpret contract terms, rate structures, service charges, taxes, client requirements, and support before invoice release.
- Perform advanced review of invoices, credits, rebills, adjustments, reconciliations, and revenue support.
- Monitor workflow and identify risks affecting revenue, client approval, aging, or close timing.
- Coordinate special billing projects and ensure non-standard requests receive appropriate authorization.
- Generate accurate customer invoices in accordance with contracts, approved rates, billing schedules, tax requirements, and company policies.
- Review billing support for completeness and accuracy before invoices are issued.
- Process recurring, event-based, project-based, pass-through, room-fee, service, and other assigned billing transactions.
- Confirm billable activities are invoiced within established weekly, monthly, and year-end deadlines.
- Verify fees, service charges, taxes, credits, payment instructions, cost centers, internal orders, and other billing components.
- Maintain current billing records and invoice status tracking across assigned lines of business.
Escalation and Risk Management- Serve as a primary escalation resource for complex discrepancies, customer concerns, system issues, and control exceptions.
- Lead cross-functional resolution with operations, finance, accounts receivable, clients, procurement, and system support.
- Perform root-cause analysis and establish corrective or preventive actions.
- Communicate material risks, dependencies, and recommendations to leadership.
- Maintain clear decision records without weakening required controls.
Month-End Close and Revenue Support- Coordinate assigned billing priorities during weekly, monthly, quarterly, and year-end close cycles.
- Review accruals, revenue support, reconciliations, unbilled activity, and exception reporting.
- Analyze trends, aging, disputes, and close risks and provide recommendations.
- Support forecasting, variance analysis, audit preparation, and leadership reporting.
- Confirm deliverables are complete, supported, and aligned with the close calendar.
Process Ownership and Operational Excellence- Own or co-own billing SOPs, work instructions, controls, checklists, and training materials.
- Lead standardization across lines of business while preserving contract or operational differences.
- Coordinate system testing, user feedback, defect documentation, and implementation support.
- Establish measurable corrective actions and track improvement outcomes.
- Promote continuity through current documentation, backup coverage, and cross-training.
Training, Mentoring, and Quality Leadership- Train and mentor Billing Specialists and new team members.
- Conduct quality reviews and provide objective, process-based feedback.
- Support workload prioritization and distinguish standard work from true exceptions.
- Facilitate knowledge sharing and confirm backup processes are practiced.
- Model professional communication, accountability, collaboration, and customer service.
Reporting and Analytics- Prepare billing metrics, exception reports, aging summaries, and operational dashboards.
- Analyze trends and translate findings into practical recommendations.
- Track escalations, error drivers, rework, documentation health, and improvement actions.
- Provide concise, accurate, decision-ready management reporting.
Required QualificationsEducation and Experience- Bachelor's degree in Accounting, Finance, Business Administration, or a related field preferred; equivalent relevant education and experience may be considered.
- Five or more years of progressive billing, accounts receivable, revenue operations, accounting, or financial operations experience preferred.
- Experience managing complex customer accounts, non-standard billing arrangements, reconciliations, or revenue-impacting issues.
- Experience leading process improvement, documentation, system implementation, training, or cross-functional problem solving.
- Experience in a high-volume, multi-line-of-business, event, catering, audiovisual, hospitality, or service environment preferred.
Required CompetenciesAdvanced Technical and Financial- Advanced billing and accounts receivable expertise
- Contract interpretation and complex rate validation
- Revenue, accrual, reconciliation, and close support
- Root-cause analysis and corrective action planning
- Internal controls, evidence standards, and audit readiness
- Advanced Microsoft Excel and data analysis
- ERP, billing, event-management, and customer portal systems
- Process mapping, SOP development, and workflow design
Leadership and Business Partnership- Coaching, mentoring, and knowledge transfer
- Project coordination and change leadership
- Influence without formal authority
- Risk-based judgment and timely escalation
- Conflict resolution and stakeholder management
- Executive-ready written and verbal communication
- Continuous improvement and standardization
- Ownership, discretion, and accountability
Apply to Eurest today!Eurest is a member of Compass Group USA
Click here to Learn More about the Compass StoryAssociates at Eurest are offered many fantastic benefits.- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2026/01/2026_Wage-Transparency_Eurest.pdf
