WHOOP

Sr. Specialist, Community Engagement

WHOOP$80K — $110K *
Media
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Marketing, Communications, Journalism, Public Relations, or similar field, or equivalent experience.
  • 3-5 years in community management, social media, digital marketing, or a related field with a consumer-facing focus.
  • Proven track record of creating and executing community engagement strategies on platforms like Instagram, TikTok, LinkedIn, X, and Reddit.
  • Experience managing comprehensive social campaigns from planning to optimization.
  • Strong grasp of social listening and analytics tools, such as Sprinklr or PLOT.
  • Excellent written communication skills, adaptable to various audiences and platforms.
  • Ability to foster inter-departmental collaborations effectively in a dynamic environment.

Responsibilities

  • Lead daily community engagement across multiple social platforms to build authentic relationships.
  • Develop and implement tailored community engagement strategies that enhance audience participation and brand loyalty.
  • Collaborate across teams to drive community-focused initiatives related to product launches and key events.
  • Monitor social sentiment and trends, providing actionable insights to various stakeholders.
  • Create feedback mechanisms to elevate community insights for organizational decision-making.
  • Analyze metrics on engagement and community health to refine strategies continuously.
  • Maintain expertise in platform dynamics and internet culture to ensure culturally relevant engagement.

Benefits

  • Encouragement for candidates who may not meet all qualifications to apply, promoting a character-over-paper philosophy.
  • Commitment to diversity and inclusion in the hiring process.
  • Comprehensive compensation structure including base salary, equity, and benefits package.
Full Job Description
WHOOP is hiring a Sr. Specialist, Community Engagement to help build, nurture, and grow meaningful relationships with members, athletes, creators, partners, and the broader performance community. As a key member of the Social Media team, you will lead community engagement efforts across social platforms, translating audience conversations into actionable insights while creating opportunities for deeper connection with the WHOOP brand. This role will partner closely with Creative, Brand, Product Marketing, Sports & Talent, Communications, and Customer Experience teams to drive engagement, advocacy, and community-led storytelling that strengthens member affinity and fuels business growth RESPONSIBILITIES: • Lead day-to-day community engagement across Instagram, TikTok, LinkedIn, X, Reddit, and emerging platforms, fostering authentic relationships with members, athletes, creators, partners, and prospective customers. • Develop and execute platform-specific community engagement strategies that drive audience growth, participation, advocacy, and brand affinity. • Partner cross-functionally to activate community engagement around product launches, partnerships, campaigns, athlete moments, and key cultural events. • Monitor community sentiment, social conversations, and emerging trends, surfacing actionable insights and recommendations to stakeholders across Marketing, Product, Customer Experience, and other teams. • Establish feedback loops that elevate member perspectives, product feedback, and recurring community themes to inform decision-making across the organization. • Track and analyze engagement, sentiment, and community health metrics, using performance insights to continuously optimize community strategies and initiatives. • Serve as a subject matter expert on social platform best practices, internet culture, and community trends, identifying opportunities for WHOOP to engage authentically and remain culturally relevant. QUALIFICATIONS: • Bachelor's degree in Marketing, Communications, Journalism, Public Relations, or a related field, or equivalent professional experience. • 3-5 years of experience in community management, social media, digital marketing, or a related field, preferably supporting a consumer-facing brand. • Proven experience developing and executing community engagement strategies across multiple social platforms, including Instagram, TikTok, LinkedIn, X, and Reddit. • Experience managing integrated social campaigns from planning and execution through measurement and optimization. • Strong understanding of social listening, community management, and analytics tools, including platforms such as Sprinklr, PLOT, or similar technologies. • Exceptional written communication skills with the ability to adapt messaging and brand voice across audiences, platforms, and conversation types. • Demonstrated ability to build strong cross-functional partnerships and effectively manage multiple priorities in a fast-paced environment. • Passion for sports, performance, health and wellness, technology, and community-driven brands. • Strong commitment to embracing and leveraging AI tools in day-to-day tasks, ensuring AI-assisted work aligns with the same high-quality standards as personal contributions. Interested in the role, but don't meet every qualification? We encourage you to still apply! At WHOOP, we believe there is much more to a candidate than what is written on paper, and we value character as much as experience. As we continue to build a diverse and inclusive environment, we encourage anyone who is interested in this role to apply. The WHOOP compensation philosophy is designed to attract, motivate, and retain exceptional talent by offering competitive base salaries, meaningful equity, and consistent pay practices that reflect our mission and core values. At WHOOP, we view total compensation as the combination of base salary, equity, and benefits, with equity serving as a key differentiator that aligns our employees with the long-term success of the company and allows every member of our corporate team to own part of WHOOP and share in the company's long-term growth and success. The U.S. base salary range for this full-time position is $80,000 - $110,000. Salary ranges are determined by role, level, and location. Within each range, individual pay is based on factors such as job-related skills, experience, performance, and relevant education or training. In addition to the base salary, the successful candidate will also receive benefits and a generous equity package. These ranges may be modified in the future to reflect evolving market conditions and organizational needs. While most offers will typically fall toward the starting point of the range, total compensation will depend on the candidate's specific qualifications, expertise, and alignment with the role's requirements.

About WHOOP

WHOOP is a wearable technology company that specializes in fitness tracking. The company was founded in 2012 and is based in Boston, Massachusetts. WHOOP's flagship product is a wristband that tracks various metrics related to fitness and health, such as heart rate variability, sleep quality, and recovery time. The company also offers a subscription service that provides personalized insights and recommendations based on the data collected by the wristband. WHOOP has raised over $200 million in funding and has partnerships with several professional sports leagues and teams.
Learn more about WHOOP
Size
500 employees
Industry
Founded
2011

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