Job Description
Role Summary
The Field Capability Lead will partner closely with the Associate Director, Customer & Field Insights to deliver field-facing capabilities that enable multi-channel, customer-centric commercial engagement across the Business Unit. This role will lead projects from ideation through implementation by driving capability definition, cross-functional coordination, CRT/medical-legal delivery, and change management.
The immediate focus of the role will be on defined advancements such as Field Suggestions and Field Alerts. Additionally, the candidate is expected to serve as expert in their defined TA-alignment and drive continued innovation beyond these specific applications, including further AI-enabled solutions. The ideal candidate combines pharmaceutical commercial experience, strong project leadership, analytical rigor, and a growth mindset.
Role Responsibilities
• Co-own and operationalize the therapeutic area field capability portfolio (Field Suggestions, Field Alerts, future AI capabilities).
• Own a single intake and prioritization path for therapeutic area field capability requests and translate needs into clear problem statements, requirements, and release plans tied to measurable field outcomes (e.g., productivity, customer engagement).
• Lead the operational maintenance of field digital capabilities including providing market updates to stakeholders and setting expectations with vendors for project development/releases.
• Maintain timelines, ensure project plan execution, and gather stakeholder and field advisory input.
• Ensure training resource updates (e.g., QRCs, FAQs, training decks) and communications (e.g., bulletins).
• Serve as a central partner to Marketing, Sales, Data & Digital/Health (DHH), Compliance/Legal, Medical, and Managed Care teams to align scope, content, and timing—tailored to therapeutic area field workflows and customer needs.
• Facilitate cross-functional governance and working groups as needed.
• Own the CRT/medical-legal review and submission process to ensure compliant, auditable, and timely rollout of materials and capabilities.
• Employ agile principles and iterative delivery approaches to accelerate validated solutions and continuously improve capabilities.
Qualifications
Education Requirements:
Required qualifications & skills
- 3+ years in pharma sales, account management, and/or HQ roles
- Proven cross-functional leadership (incl. matrix influence) and collaboration with internal teams and vendors/agencies
- Strong analytics, problem-solving, and insight-to-action ability for field implementation (including creative solutions in ambiguous situations)
- Solid business acumen and understanding of the marketing process
- Effective change leadership; gains sponsorship and drives adoption as a change agent
- Strong project management of multiple workstreams; prioritizes and delivers on time
- Excellent communication and interpersonal skills, tailoring complex messages to the audience
- Strong judgment, decision-making, negotiation, and stakeholder-influence skills
- Demonstrated strategic planning and execution excellence while operating within compliance standards
- Builds networks and partnerships; shows clear ownership and accountability for outcomes.
- Preferred: experience managing or supporting AI-related projects.
- Preferred: Experience within one or more of the following therapeutic areas: Oncology, Chronic Care, HIV, Vaccines, Ophthalmology, or Immunology.
Required Skills:
Agile Methodology, Collaborative Leadership, Competency Development, Creative Campaign Development, Decision Making, Influencing Skills, Interpersonal Relationships, Leadership Management, Marketing Data Analysis, Matrix Management, Performance Plans, Strategy Deployment
Preferred Skills:
Current Employees apply HERE
Current Contingent Workers apply HERE
The salary range for this role is
$117,000.00 - $184,200.00
This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs.
The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.
We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits.
You can apply for this role through https://jobs.merck.com/us/en (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting.
San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance
Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance
Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Employee Status:
Regular
Relocation:
Domestic
VISA Sponsorship:
No
Travel Requirements:
10%
Flexible Work Arrangements:
Hybrid
Shift:
Not Indicated
Valid Driving License:
No
Hazardous Material(s):
N/A
Job Posting End Date:
10/16/2026
*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.
