Microsoft

Sr Software Engineer

Microsoft$120K — $160K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Computer Science or related field
  • 4+ years of technical engineering experience
  • Proficient in C, C++, C#, Java, JavaScript, or Python
  • Ability to meet Microsoft security screening requirements
  • Experience building LLM-powered applications and agent frameworks (preferred)
  • Proficiency in AI-native development and multi-step workflows (preferred)
  • Experience with the safety posture of AI systems (preferred)

Responsibilities

  • Build agentic workflows using Microsoft tools like Azure AI foundry
  • Own the reliability of AI-driven support workflows
  • Adapt AI workflows to changing business policies and operational processes
  • Drive customer trust and satisfaction through effective AI agent interactions
  • Ensure compliance with security, privacy, and responsible AI standards
  • Define observability and monitoring for AI operations
  • Collaborate with cross-functional teams to establish scalable support patterns
  • Contribute to a platform enabling safe AI agent development

Benefits

  • Opportunity to work at the forefront of AI engineering
  • Collaborative environment focused on innovation
  • Access to cutting-edge tools and technologies
  • Professional growth opportunities within Microsoft
  • Focus on compliance and responsible AI practices
Full Job Description
As a Senior Software Engineer, you will design and ship core components of the Agentic support platform that Microsoft support relies on daily. You own features end to end, from prototype to production, working across orchestration, grounding, evals, observability, and the SDK surfaces other engineers build on. You take real ownership of what you ship, help raise the bar for how agents are built and evaluated on the team, and grow your influence as you go.

This role is for an engineer with a bias for action who will be responsible for designing, operating, and evolving AI-driven, end-to-end autonomous support workflows that are foundational to Microsoft's next-generation Support experience. The role sits at the intersection of AI engineering, live-site operations, compliance, and business transformation, ensuring that AI-managed support systems are production-ready, trustworthy, and scalable.

Responsibilities
  • Build agentic workflows using frameworks like Azure AI foundry, Microsoft Copilot studio or equivalent.
  • Owning the run-state reliability of AI-driven support workflows, including incident response, live-site health, and continuous tuning.
  • Adapting AI workflows to changing support business policies and operational processes (e.g., SLA calculations, case ownership, escalation models).
  • Driving customer trust, satisfaction, and sentiment, ensuring AI agents correctly understand intent and guide customers to resolution without degrading experience.
  • Ensuring security, privacy, and responsible AI compliance, including rethinking role-based access control (RBAC), data access, case ownership vs. processing, and data exposure.
  • Defining and implementing observability, monitoring, and intervention mechanisms for multiple AI agents operating concurrently.
  • Partnering across engineering, support business, compliance, and platform teams to establish scalable patterns for AI-managed support.
  • Contributing to the vision and delivery of a platform that enables citizen developers to safely build AI agents for support workflows with reduced barrier to entry.


Qualifications

Required Qualications

Bachelor's degree in computer science or related technical field and 4+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python or equivalent experience.

Other Qualificaitons

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check. This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications
  • Experience building LLM-powered applications, RAG pipelines, prompt engineering, agent frameworks (Semantic Kernel, LangChain), or fine-tuning with an eye for evaluation, latency, and cost.
  • Proficiency in AI-native development working within Agent Harnesses (GitHub Copilot CLI, Coding Agents), authoring Markdown specs/ADRs and YAML configs as Agent-consumable inputs, orchestrating multi-step Agentic workflows across the SDLC, and reviewing Agent-generated code and PRs with production-grade rigor.
  • Experience shipping agent-based systems in production, including hands-on experience with evals, observability, and debugging.
  • Experience standing up evals or observability for non-deterministic systems.
  • Experience contributing to the safety posture of AI systems, including prompt-injection defences and audit trails.
  • Ability to own and ship significant features or architectural components end to end.
  • Collaboration across teams: experience aligning with partners and move work forward together.


This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

About Microsoft

Microsoft is an American multinational corporation that develops, manufactures, licenses, supports, and sells a range of software products and services. Microsoft’s devices and consumer (D&C) licensing segment licenses the Windows operating system and related software, Microsoft Office for consumers, and the Windows Phone operating system. The company’s computing and gaming hardware segment provides Xbox gaming and entertainment consoles and accessories, second-party and third-party video games, and Xbox Live subscriptions; surface devices and accessories; and Microsoft PC accessories. Its phone hardware segment offers Lumia smartphones and other non-Lumia phones. Its D&C segment provides Windows Store, Xbox Live transactions, and Windows phone store; search advertising; display advertising; Office 365 Home and Office 365 Personal; first-party video games; and other consumer products and services as well as operating retail stores. Microsoft’s commercial licensing segments license server products, including Windows Server, Microsoft SQL Server, Visual Studio, System Center, and related Client Access Licenses (CALs); Windows Embedded; Windows operating system; Microsoft Office for business, including Office, Exchange, SharePoint, Lync, and related CALs; Microsoft Dynamics business solutions; and Skype. Its commercial segment offers enterprise services, including premier support services and Microsoft consulting services; commercial cloud comprising Office 365 Commercial, other Microsoft Office online offerings, Dynamics CRM Online, and Microsoft Azure; and other commercial products and online services. The company markets and distributes its products through original equipment manufacturers, distributors, and resellers, as well as online.

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Learn more about Microsoft
Size
181,000 employees
Market Cap
$1,762.4 billion
Industry
Net Income
$51.3 billion
Founded
1975
5 Year Trend
+15.5%
Revenue
$153.2 billion
NASDAQ

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