About the Role:Hims & Hers is on a mission to empower people to live healthier lives. Our
Customer organization plays a critical role in achieving this by building cutting-edge web experiences that drive patient acquisition, engagement, and satisfaction.
As a Senior Software Engineer on the Customer Retention team, you'll lead the technical design and implementation of scalable, high-performance front-end experiences across web and mobile (React, React Native). You will collaborate with cross-functional teams to drive front-end architecture decisions, mentor engineers, and influence the direction of our platform.
You Will:- Lead the design and architecture of scalable and performant web and mobile front-end solutions that meet product requirements and enhance user experience
- Provide technical guidance and mentorship to engineers on best practices, design patterns, and coding standards
- Advocate your team's technical needs and priorities within the broader engineering organization
- Participate in product discovery sessions to assess feasibility, explore user needs, define product features, and validate ideas with prototypes and experiments
- Collaborate with UX/UI designers to create intuitive and engaging user interfaces that address user pain points and enhance the overall experience
- Work closely with backend and platform engineering teams to ensure seamless integration between front-end experiences and underlying services
- Contribute to the vision for the team and the platform as a technical leader, identifying front-end technologies and technical investments that improve performance, reliability, and user experience
- Break down complex projects into clear, actionable tasks to drive successful outcomes
- Implement front-end observability practices in Datadog, including real user monitoring (RUM), crash reporting, and client-side error tracking, to ensure app reliability and performance
- Elevate the team's engineering standards by leading efforts to improve workflows, processes, and tools
- Analyze performance metrics and user feedback to identify opportunities for improvement and drive optimization efforts
- Create and maintain technical documentation for architecture and development processes
- Conduct code reviews and contribute to knowledge-sharing initiatives within the team
- Identify performance bottlenecks (render performance, bundle size, mobile memory/battery usage) and propose enhancements to optimize app performance
- Stay updated with industry trends, technologies, and best practices, and propose innovative solutions to improve the platform
- Act as a key contributor to the hiring process by assisting with interviews and onboarding new engineers
- Model a culture of open communication and continuous improvement by providing constructive feedback and coaching to junior team members
You Have:- 5+ years as a software engineer, shipping production code
- 3+ years of experience building React Native applications for both iOS and Android, including app store release processes
- Bachelor's or higher in Computer Science or equivalent professional experience
- Proficiency in front-end technologies including HTML, CSS, and JavaScript frameworks (React, React Native, NextJS, GraphQL)
- Proven experience building scalable, high-performance web and mobile applications, preferably in a cloud environment
- Experience with front-end state management (e.g. Redux or Context API)
- Experience with front-end testing frameworks (e.g. Jest, React Testing Library) and mobile E2E testing tools (e.g. Detox, Appium)
- Experience deploying and hosting front-end applications, including CI/CD pipelines and CDN/edge delivery
- Working knowledge of accessibility standards (WCAG) and building inclusive user experiences
- Excellent problem-solving skills and the ability to think critically and strategically.
- Experience with agile software development and delivery methodology
- Strong communication and collaboration skills, with the ability to work effectively within and across teams
- Capable of prioritizing multiple projects in order to meet goals without management oversight
Preferred Qualifications:- Experience building customer retention, lifecycle, or engagement features (e.g. subscription management, personalization, win-back/reactivation flows, membership benefits)
- E-commerce experience
- Experience with Node.js for server-side rendering or BFF (backend-for-frontend) patterns
- Native Android development experience (Kotlin), in addition to React Native
Our Benefits (there are more but here are some highlights):- Competitive salary & equity compensation for full-time roles
- Unlimited PTO, company holidays, and quarterly mental health days
- Comprehensive health benefits including medical, dental & vision, and parental leave
- Employee Stock Purchase Program (ESPP)
- 401k benefits with employer matching contribution
- Offsite team retreats
