Location: Salt Lake City, UT
As a Senior Site Reliability Engineer, you will help define the future of reliability for our world-class employee recognition platform. You'll leverage software engineering, automation, and cloud-native technologies to build and operate highly available, scalable systems that serve millions of users. We're looking for someone who is passionate about reliability engineering, continuous improvement, and building self-healing platforms that enable development teams to move faster while delivering exceptional customer experiences.
Key Responsibilities:
- Improve the availability, scalability, and performance of cloud-native applications through automation, monitoring, and engineering best practices.
- Build and evolve observability platforms using OpenTelemetry, Datadog, Coralogix, or similar tools. Establish standards for metrics, logs, traces, and service-level objectives (SLOs) that enable proactive issue detection and resolution.
- Lead production triage efforts, rapidly diagnosing and resolving service disruptions. Drive incident management, root cause analysis, and blameless post incident reviews to improve system resilience and reduce recurring issues.
- Partner with Engineering, Support and Product teams to embed reliability, observability, and operational excellence throughout the software development lifecycle.
- Champion a reliability-first engineering culture by establishing automation standards, monitoring best practices, shift-left quality approaches and shared ownership models that proactive improve resilience, reduce operational risk, and protect the availability of business-critical services.
- Collaborate with global engineering teams in a follow-the-sun support model, ensuring seamless 24x7 coverage, effective handoffs, and shared ownership of production services.
- Participate in an on-call rotation focused on maintaining service health, reducing operational toil, improving alert quality, and automating repetitive operational tasks.
Required Qualifications- 5+ years of experience in Site Reliability Engineering, DevOps, platform engineering, or related roles, with a strong background in production triage, incident response, and operational excellence.
- Experience operating large-scale, customer-facing SaaS platforms with high availability and uptime requirements.
- Proficiency in Go, Python, Java, or similar programming languages, with demonstrated experience building automation, production tooling, and reliability-focused engineering solutions.
- Deep experience with modern Infrastructure-as-Code and GitOps technologies such as Terraform, OpenTofu, CDKTF, Pulumi, ArgoCD, Helm, and Kubernetes.
- Hands-on experience with OpenTelemetry, Datadog, Coralogix, or similar observability platforms.
- Strong knowledge of AWS services and Kubernetes in production environments.
- Deep understanding of monitoring, logging, and distributed tracing for complex systems.
- Ability to partner effectively with software engineering and testing teams to design reliable systems, improve application performance, and strengthen quality practices across the software development lifecycle.
- Comfortable with participating in on-call rotations and handling high-pressure environments.
Bonus Qualifications:- Experience with multiple cloud or cloud-agnostic environments.
- Familiarity with security, compliance, and governance frameworks
- Experience with relational and distributed data technologies such as PostgreSQL, OpenSearch, Redis/ElastiCache, or Aurora.
- Experience with messaging and streaming platforms such as Kafka, ActiveMQ, SNS/SQS, or similar event-driven technologies.
