Exelon Corporation

Sr. Services Analyst - IT (ServiceNow)

Exelon Corporation$100K — $137K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Computer Science or related discipline, or equivalent relevant experience
  • 4 to 7 years in Information Technology or 6 to 9 years without a degree
  • Proficiency in data analysis using Microsoft Excel
  • Experience leading small IT projects or teams
  • Strong problem-solving skills with analytical abilities
  • Excellent written and verbal communication skills
  • Ability to collaborate with remote teams

Responsibilities

  • Support and maintain ServiceNow Discovery and Service Mapping capabilities
  • Configure and script for ServiceNow ITOM, Discovery patterns, and troubleshooting
  • Ensure CI integrity and avoid duplication with data policies
  • Perform regular health checks and reviews of Service Maps
  • Maintain governance and policies for ServiceNow IT Configuration Management
  • Manage service level agreement activities
  • Enhance engagement with stakeholders and train junior personnel

Benefits

  • 401(k) match and annual company contribution
  • Medical, dental, and vision insurance
  • Life and disability insurance
  • Generous paid time off including maternity and parental leave
  • Employee Assistance Program for mental and emotional support
  • Wellbeing programs including tuition reimbursement and fitness support
  • Referral bonus program
Full Job Description
Primary Purpose

Performs and/or manages activities relating to planning, designing, building, and maintaining IT services, projects, portfolios, products and processes related to IT Asset Management in ServiceNow. Creates and assigns detailed tasks to subordinates. Has budget responsibility for a small project, sub-project or process component. Expected to work under minimal supervision.

Note: This is a hybrid position (in-office with remote flexibility). Employees are required to be in office at least three days per week (Tuesday, Wednesday, and Thursday).

No relocation is available and must currently reside within our service territories (IL, PA, NJ, DE, MD or Washington DC).

Primary Duties

  • Support, enhance and maintain ServiceNow Discovery and Service Mapping capabilities to ensure accurate population of infrastructure and application services in the CMDB.
  • Execute deep technical configuration and scripting for ServiceNow ITOM, Discovery patterns, schedules, probes, and sensors, Mid server troubleshooting.
  • Ensure efficient reconciliation and avoidance of CI duplication through effective identifiers and data policies such as the Identification Reconciliation Engine (IRE) Lead the build out, attestation, refinement and troubleshooting of Service Maps to ensure accurate representation.
  • Perform regular Health Checks and operational reviews of Service Maps and Discovery error trackers, to identify incomplete mappings, broken dependencies, or other discrepancies and issues that require remediation

Job Scope

  • Helps maintains the governance, policies, and direction of the ServiceNow IT Configuration Management, Discovery and Service Mapping
  • Maintains the integrity of the ServiceNow's CMDB
  • Identify improvements with internal consumers of data whose processes interact with ServiceNow
  • Perform, manage, and appropriately document work activities relating to IT service portfolios or products in support of our business partners
  • Carry out IT activities required to manage service level agreements. Assist others in planning and prioritizing work and schedule.
  • Works closely with ServiceNow Platform Team, CI Class owners and ITSM peers
  • Participate in weekly backlog grooming and work track meetings and ensure ITOM, SM, and CMDB enhancements and stories are included in biweekly releases.
  • Maintain and enhance engagement with various stakeholders
  • Establish positive team environment by proactively assisting and training less experienced personnel. Provide performance and development feedback as required
  • Maintain technical knowledge and business acumen within own discipline or function
  • As assigned, manage budget for area of responsibility
  • As assigned, manage working relationship with outsourcing partners

Minimum Qualifications

  • Bachelor's degree in Computer Science or related discipline and typically 4 to 7 years experience in Information Technology or, in lieu of a degree, 6 to 9 years of relevant work experience.
  • Proficiency with data analysis in Microsoft Excel
  • Experience leading small IT projects or sub-teams and knowledge of IT project management.
  • Strong problem solving and analysis ability.
  • Excellent communications skills (written and verbal)
  • Ability to work with remote project teams

Preferred Qualifications

The following training and/or related certifications are desirable:
  • Scripting in ServiceNow
  • ITIL SACM
  • ServiceNow System Administration
  • ServiceNow Advanced System Administration
  • Certified Implementation Specialist - Discovery (CIS-DISCO) certification
  • Certified System Administrator (CSA) certification
  • Certified Implementation Specialist - Service Mapping (CIS-SM)
  • Certified Implementation Specialist - Data Foundations (CMDB and CSDM) Certification

Benefits

  • Annual salary will vary based on a candidate's skills, qualifications, experience, and other factors: $100,000.00/Yr. - $137,500.00/Yr.
  • Annual Bonus for eligible positions: 15%
  • 401(k) match and annual company contribution
  • Medical, dental and vision insurance
  • Life and disability insurance
  • Generous paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave and bonding/primary caregiver leave or parental leave
  • Employee Assistance Program and resources for mental and emotional support
  • Wellbeing programs such as tuition reimbursement, adoption and surrogacy assistance and fitness reimbursement
  • Referral bonus program
  • And much more

Note: Exelon-sponsored compensation and benefit programs may vary or not apply based on length of service, job grade, job classification or represented status. Eligibility will be determined by the written plan or program documents.

About Exelon Corporation

Exelon Corporation is an American energy producer, trader, and distributor. The company provides services for energy generation businesses in the United States. The company owns, contracts, and invests in electric generating facilities such as nuclear, fossil, and hydroelectric generation facilities, as well as wind and solar facilities. It is also involved in the wholesale and retail customer supply of electric and natural gas products and services including renewable energy products, risk management services, natural gas exploration, and production activities. In addition, the company is engaged in the purchase and regulated retail sale of electricity and the provision of distribution and transmission services in northern Illinois, southeastern Pennsylvania, and central Maryland. It is also involved in the purchase and regulated retail sale of natural gases and the provision of distribution services in the Pennsylvania counties surrounding the City of Philadelphia, as well as in central Maryland including the City of Baltimore. Exelon Corporation operates through nine segments: Mid-Atlantic, Midwest, New England, New York, ERCOT, other regions, ComEd, PECO, and BGE. It sells electricity, natural gases, and other related products and solutions to various customers including distribution utilities, municipalities, and cooperatives, as well as to commercial, industrial, governmental, and residential customers. Founded in 1887, Exelon Corporation is headquartered in Chicago, Illinois.

Exelon Corporation Careers

Join the dynamic team at Exelon Corporation, a leader in the energy industry, where innovation, leadership, and professional growth are at the forefront of our operations. As one of the largest electric utility companies in the United States, Exelon offers unparalleled job opportunities and a commitment to diversity and sustainability that sets us apart.

Work You’ll Do

At Exelon, we empower our employees to excel in their careers by fostering an environment of continuous innovation and growth. Our diverse team of professionals is dedicated to shaping the future of energy with cutting-edge technologies and sustainable practices.

Explore Career Paths

Whether you're a seasoned professional or a recent graduate, Exelon has a variety of career paths to suit your skills and ambitions. From engineering to customer service, each position offers the chance to make a significant impact.

Internship Programs

Kickstart your career with an Exelon internship. Our programs provide invaluable industry experience and a chance to network with leaders in the field. Interns at Exelon are crucial team members, working on projects that advance both their careers and our company’s goals.

Professional Development

Invest in your future with Exelon’s robust professional development programs. We offer leadership training, skills enhancement workshops, and continuous learning opportunities that promote career advancement and personal growth.

Benefits and Culture

Exelon is committed to providing a supportive work environment with benefits that enhance the lives of our employees and their families. Our culture is built on respect, integrity, and inclusion, where every team member’s contribution is valued.

Join Our Team

Discover the opportunities that await at Exelon Corporation. We are actively hiring and looking for talented individuals who are passionate about building a sustainable future.

Search Exelon Jobs

Find open positions that match your skills and interests. We seek curious, innovative, and solution-driven team players.

Prepare for Your Interview

Stand out in your interview with Exelon by tailoring your resume to highlight relevant experience and skills. Our hiring process is designed to identify and attract professionals who are ready to lead and inspire.

Stay Connected

Keep up to date with the latest at Exelon Corporation by following our careers blog. Gain insider perspectives and industry-leading insights that you can apply to your professional life.

Networking and Career Growth

At Exelon, your career development is enhanced by our commitment to networking and mentorship. Connect with colleagues and leaders who can help guide your career path and open doors to new opportunities.

Diversity and Inclusion

We pride ourselves on fostering an inclusive workplace where diverse perspectives are celebrated. Exelon’s commitment to diversity training ensures that all employees have the opportunity to thrive. Join Exelon Corporation today and be part of a team that is dedicated to innovation, leadership, and the future of energy. Explore job opportunities and embark on a rewarding career path that offers growth, stability, and a chance to make a difference.
Learn more about Exelon Corporation
Size
31,518 employees
Market Cap
$42.3 billion
Industry
Net Income
$1.9 billion
Founded
2000
5 Year Trend
+3%
Revenue
$33 billion
NASDAQ

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