Senior ServiceNow DeveloperRemote/Hybrid
Local candidates preferred but 100% remote is acceptable.
Description:Diversified Systems is searching for a highly skilled Senior ServiceNow Developer to assist with development and configuration related tasks in support of the current ServiceNow implementation and provide development guidance/support related to re-implementation endeavors. Under broad supervision, designs, codes, tests, modifies and debugs computer software. The consultant will ramp up immediately to tackle development, backlog efforts, enhance self service capabilities, and assist with optimizing the ServiceNow platform while collaborating effectively with both technical teams and business stakeholders.
Responsibilities:- Development & Backlog Execution
- Rapidly absorb existing requirements to develop, configure, test, and deploy solutions for backlog items and fully utilize the platforms, workflow and Flow Designer capabilities for process automation.
- Service Portal & Catalog Management
- Create and enhance complex Service Catalog items.
- Update and support the Service Portal/Employee Center to improve user experience and self-service adoption.
- Knowledge Management
- Maintain the Knowledge Base (KB) structure, ensuring optimal categorization, governance, and usability.
- Implementation & Integration
- Perform full lifecycle, implementation tasks, including configuration, system integration, testing, requirements gathering, and solution design.
- Support and design robust integration between ServiceNow and third-party business systems.
- Reporting & Dashboards
- Create, configure, and maintain service now reports, and dashboards to provide actionable insights to key stakeholders.
- Documentation
- Author clear, concise technical, and processed documentation (processes, procedures, and day-to-day tasks) utilizing the ServiceNow Knowledge Base module.
Requirements:- 3 years of deep understanding of ServiceNow Best Practices, workflow, customization, Client Scripts, Business Rules, UI, Policies, and integration protocols required.
- 3 years of direct, hands-on experience, implementing or being an active part of a core ServiceNow Implementation team required.
- 3 years of strong, technical knowledge, and implementation experience with ITSM and CSM required.
- 3 years of deep understanding of ServiceNow Best Practices, workflow, customization, Client Scripts, Business Rules, UI, Policies, and integration protocols required.
- 3 years of solid understanding of ITIL frameworks, change management, and continuous process improvement activities required.
- Minimum of 3-5+ years of hands-on experience as a ServiceNow Developer/Administrator required.
- Bachelor's degree in Computer Science, Information Technology, or a related field required.
- Strong, technical knowledge, and implementation experience with ITSM (Incident, problem, change, knowledge, and catalog/request management) required.
- Strong, technical knowledge, and implementation experience with CSM (Customer Service Management) required.
- Working knowledge and experience with HRSD (Human resources, service delivery) and CMDB required.
- Deep understanding of ServiceNow Best Practices, workflow, customization, Client Scripts, Business Rules, UI, Policies, and integration protocols (REST/SOAP) required.
- Solid understanding of ITIL frameworks, change management, and continuous process improvement activities required.
- Proven ability to work independently, manage time effectively, and drive assignments/projects to completion required.
- Excellent written and verbal communication skills, with a talent for drafting clear business correspondence and technical documentation required.
- Exceptional customer service skills with the ability to respond to sensitive, critical, or high-pressure issues required.
- A team-oriented mindset with the ability to maintain a high level of teamwork across various IT and business groups required.
- Highly organized, flexible and capable of prioritizing tasks in a fast-paced environment required.
- Prior working experience within Higher Education, institution/systems of Government entities (Federal, state or local) highly desired.
- ServiceNow Certified System Administrator (CSA), ServiceNow Certified Application Developer (CAD), ServiceNow Certified Implementation Specialist (CISM) in ITSM or CSM highly desired.
