Service and Consulting General Job Description (MUST BE EDITED FOR SPECIFIC JOB POSTING):
Team Description
Our team is looking for a Product Technology XXX who will be a part of our Professional Services and Consulting Services team. This is a high impact opportunity that consults our agency customers on product upgrades, implementation and technology integrations. develop and drive the strategic direction for one of the leading global travel technology companies.
Role and Responsibilities:
- Responsible for the project management and delivery of IT consulting services
- Works with user groups to identify, develop, acquire, and implement methodologies for the installation of new information systems or integration of existing systems
- Coordinate in the acquisition and installation of hardware, software, databases, and peripherals that meet client needs
- Manage customer driven and Sabre led initiatives by supporting product demos, evaluation, testing, configuration, rollout and adoption
- Proactively consult with your customers on best practices for Sabre solutions
- Map Sabre solutions and customer needs to drive differentiated value and optimal performance
- Advocate for your customer regarding the resolution of complex technical issues that affect the implementation, operation, and utilization of Sabre products
- Be the voice of your customers by partnering internally with sales and product teams proposing changes in solutions that result in increased efficiency or adoption by your customers
- Showcase the Sabre Products and APIs that best align with the needs of your customers by leading technical presentations, product demonstrations and workshops
- Work closely with customer’s development teams to help them integrate Sabre’s products into their technology stack
- Provide project management guidance and oversight of key technical engagements to ensure successful implementations
Qualifications and Education Requirements:
- Minimum X years of relevant work experience
- Bachelor’s degree
- Possess the necessary technical skills to study and analyze system needs and handle systems development, systems process analysis, design and re-engineering
- Deep understanding of the travel industry and ecosystem
- Proficient knowledge and hands on experience with Sabre products with hands-on experience
- Strong consultative or collaborative leadership among customers and internal stakeholders in order to achieve business and technical objectives
- Excellent customer service and communication skills
- Familiarity with mid/back office tools and corporate/leisure online booking tools
- Ability to analyze and trouble-shoot
- Attention to detail and ability to multi-task to support multiple customers Experience in an Online Travel Agency or any eCommerce business environment
- Experience with Sabre APIs using tools such as Soap or Postman
- Competency in training technical teams on functional and business processes
- Knowledge of NDC
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