7+ years in logistics, transportation, customs or supply chain industries
7+ years in sales, account management or customer growth
Experience with customer portfolios and expansion strategies
Strong relationship management skills
Customer-centric mindset
Analytical thinking with data-driven decision-making
Salesforce CRM expertise
Responsibilities
Drive revenue growth through expansion selling and cross-selling initiatives
Identify new business opportunities within existing customers
Execute Long Tail strategy aimed at increasing wallet share
Analyze customer trends for growth and operational gaps
Develop strategic account expansion plans for top accounts
Prospect current customers for additional service offerings
Conduct regular QBRs and business reviews with clients
Benefits
On-site work model
Collaborative team environment
Opportunities for professional development
Engagement with high-growth customers
Involvement in a diverse service portfolio including customs and transportation
Full Job Description
Modelo de trabajo: On site
Req #: 2516
Acerca del rol
Sales Long Tail Expansion focuses on revenue growth within Uber Freight Mexico's existing customer base through cross-selling, expansion selling, churn recovery, and development of medium sized accounts with high growth potential across Customs, Cross Border, Intermodal, LTL, Pooling and Intra-Mexico services.
Qué Hará el Candidato
Drive revenue growth within assigned book of business through expansion selling and cross-selling initiatives.
Identify new business opportunities within existing customers including new BTCs, divisions, plants, ports of entry, and transportation modes.
Execute Long Tail strategy focused on increasing wallet share and reducing customer churn.
Analyze customer trends including YoY growth/decrease, inactivity, modal opportunities and operational gaps.
Develop and execute strategic account expansion plans for top assigned accounts.
Prospect and engage current Uber Freight customers for additional services including: o Customs o Cross-Border Transportation o Intermodal o LTL o Pooling o Intra-Mexico
Conduct regular QBRs and business reviews with customers.
Coordinate with Operations, Procurement, Product and
Customs teams to ensure solution alignment and customer satisfaction.
Maintain Salesforce hygiene including opportunity management, account mapping, BTC creation tracking and customer activity documentation.
Recover lost or inactive customers through structured reengagement strategies.
Collaborate with Customer Engagement and SDR teams to identify expansion opportunities.
Cualificaciones Básicas
7+ years in logistics, transportation, customs or supply chain related industries.
7+ years in sales, account management or customer growth functions.
Experience managing customer portfolios and expansion strategies preferred.
Strong relationship management skills.
Customer-centric mindset.
Analytical thinking and data-driven decision making.
Strong understanding of Uber Freight Mexico service portfolio.
Knowledge of cross-border logistics, customs brokerage and domestic transportation.
Salesforce CRM expertise.
Strong analytical and data mining capabilities.
Understanding of account growth metrics and customer segmentation.
