Job DescriptionOverview:
The Global Security Operations Center Senior Operations Manager leads the daily operations, performance, readiness, and continuous improvement of a 24/7 security operations center supporting employee safety, asset protection, incident response, emergency communications, and tactical global risk monitoring. This role ensures operators, platforms, vendors, systems, and procedures are aligned to support timely, accurate, and consistent security operations across the enterprise.
The Senior Operations Manager is responsible for overseeing incident intake, alarm monitoring, real-time threat reporting, operator training, quality control, staffing, platform performance, vendor coordination, metrics tracking and reporting, and escalation protocols. The role requires strong operational judgment, leadership under pressure, and the ability to translate emerging security issues into clear guidance for operators, regional security teams, business partners, and senior leaders.
The Senior Operations Manager may be required to brief leadership, travel in support of major events or operational requirements, and represent the organization in external benchmarking and professional networks to ensure the operations center remains aligned with industry best practices and emerging capabilities.
Key Responsibilities:
Global Security Operations and Incident Response:
- The Sr. Manager, Global Security Operations Center is responsible for leading day-to-day GSOC operations, ensuring continuous monitoring, incident response, threat assessment, crisis support, and coordination across regional security teams, site leaders, and business stakeholders to protect employees, assets, and business operations.
- The role oversees operational reporting, emergency communications, performance metrics, and executive dashboards, using data-driven analysis to identify trends and implement improvements that enhance service quality, operational effectiveness, and risk reduction. Additionally, the manager maintains operational readiness through governance of procedures, training, exercises, and response protocols, while supporting major events, cross-functional initiatives, vendor management activities, and business travel requirements.
Platform, Systems, Vendors, and Technical Operations:
- The Sr. Manager serves as the operational owner for key security technology platforms, ensuring they effectively support incident management, employee safety, threat monitoring, intelligence, and GSOC operations while driving continuous improvement in workflows, automation, reporting, and user experience.
- The role also manages vendor relationships and platform performance, evaluating service quality, support responsiveness, and operational effectiveness.
Workforce Leadership and Contractor Company Coordination:
- The Sr. Manager leads the development, readiness, and performance of GSOC personnel and contract operators, ensuring the team maintains the staffing levels, skills, training, operational discipline, and decision-making capabilities required to support a complex global security environment.
- The role provides leadership during routine operations, major incidents, and crisis activations while fostering a culture of accountability, professionalism, service excellence, and continuous improvement across the operations center.
- In partnership with contract security providers and vendor managers, the Manager oversees staffing quality, operator performance, onboarding, training compliance, and corrective action processes to ensure contractual resources consistently meet operational requirements and service expectations.
Stakeholder Engagement and External Benchmarking:
- The Sr. Manager collaborates closely with internal stakeholders, senior leaders, and business partners to ensure consistent global security operations, provide strategic briefings, and align response capabilities with business needs.
- The role also drives continuous improvement by benchmarking industry best practices, maintaining relationships with peer organizations and vendors, and recommending enhancements to technologies, processes, training, and operational workflows.
Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.
QualificationsBasic Qualifications:
- 8 or more years of relevant work experience with a bachelor's degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD.
Preferred Qualifications:
- 9 or more years of relevant work experience with a bachelor's degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD.
- Candidates should have experience leading or managing a security operations center, emergency communications center, global monitoring function, protective intelligence function, corporate security program, or similar 24/7 operational environment, with a strong understanding of incident response, alarm monitoring, emergency communications, crisis support, employee safety, travel security, major event monitoring, and global risk reporting.
- Candidate should also have experience managing operators, contract personnel, vendors, platforms, systems, procedures, and quality assurance programs, as well as developing or improving standard operating procedures, training programs, performance metrics, quality control processes, and escalation protocols.
The ideal candidate will possess the ability to assess fast-moving security issues, determine operational relevance, and communicate clearly with operators, stakeholders, and leaders. Familiarity with security operations technologies, including incident management platforms, mass notification tools, traveler safety systems, open-source monitoring tools, case management systems, access control, video management, alarm monitoring, and reporting platforms, is required, along with strong written and verbal communication skills and a demonstrated ability to build relationships across regions, functions, vendors, and peer organizations.
Information for US ApplicantsFor roles located in the US, the estimated salary range for this position is $134,800.00 to $ 216,100.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.
Work HoursVaries upon the needs of the department.
Travel RequirementsThis position requires travel 5-10% of the time.
Mental/Physical RequirementsThis position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.
