8-12+ years in billing, finance operations, or business operations within SaaS or tech environments.
Strong analytical skills to interpret financial and operational data across units.
Familiarity with billing, accounting, and ERP systems, preferably NetSuite.
Experience with subscription, usage, or transaction-based revenue models.
Exceptional organizational skills for managing complexity in workflows.
Proficient in cross-functional communication and collaboration.
Background in parking, transportation, or related industries is a plus.
Responsibilities
Collaborate with Customer Support, Sales, and Onboarding for accurate billing data.
Act as the main coordinator for billing workflows across Parking business units.
Partner with leaders to align processes with business goals and revenue targets.
Communicate operational risks and trends to leadership with suggestions.
Own day-to-day financial reporting for the Parking Group, ensuring accuracy.
Oversee billing execution and integrity across all Parking products.
Analyze workflows to identify opportunities for operational improvements.
Benefits
Mentorship opportunity in billing and operations team development.
Knowledge transfer practices to minimize key-person risk.
Support for succession planning and skill development.
Limited support for marketing on campaigns and content generation.
Full Job Description
Leadership & Cross-Functional Collaboration
Collaborate closely with Customer Support, Sales, and Onboarding teams to ensure customer, contract, pricing, and usage information is captured accurately and in a timely manner for billing and operational purposes.
Act as the central point of coordination for billing-related operational workflows across the Parking business units.
Partner with functional leaders to ensure operational processes support business goals, revenue targets, and customer commitments.
Communicate operational risks, discrepancies, or trends to leadership with clear recommendations.
Financial Management & Reporting
Own day-to-day financial reporting for the Parking Group, ensuring accuracy, completeness, and timeliness.
Assist in the preparation and review of weekly and monthly financials in partnership with the Group President.
Ensure consistent reporting of revenue, MRR, usage-based charges, and other key financial metrics across the business units.
Support quarterly and annual planning processes with accurate historical data and trend analysis.
Billing Integrity & Accounting Operations
Oversee billing execution and integrity across all Parking products and services.
Fulfill and coordinate all Accounts Payable (AP) and Accounts Receivable (AR) responsibilities for the Parking Group.
Support monthly, quarterly, and annual close processes in alignment with Finance and Accounting.
Ensure compliance with internal controls, audit requirements, and accounting standards.
Serve as a subject matter expert for billing systems and workflows (e.g., NetSuite).
Business Operations & Process Improvement
Analyze internal business and operational workflows to identify opportunities for automation, standardization, and efficiency gains.
Partner with Marketing and Operations teams to ensure campaign-driven activity is operationally supported and measurable.
Foster a culture of continuous improvement, operational excellence, and data-driven decision-making.
Document and maintain standard operating procedures (SOPs) for billing and operations processes.
Sales Planning, CRM & Analytics Support
Support Sales planning and reporting needs, including:
KPI and scorecard rollups for management analytics
Commission processing and validation
Forecasting and pipeline analysis
Audit support and data reconciliation
Ensure CRM data integrity and alignment between sales systems, billing platforms, and financial reporting.
Provide actionable insights to Sales and Leadership to support growth and retention strategies.
Talent Management & Succession Planning
Mentor and develop billing and operations team members to build redundancy and reduce key-person risk.
Establish knowledge transfer practices and documentation to support reliable backup coverage.
Support succession planning and skill development within the billing and operations function.
Marketing Support (Limited Scope)
On a limited, as-needed basis and subject to bandwidth, provide support to Marketing on content generation for campaigns, blogs, and promotional activities.
Ensure marketing initiatives align with billing models, product offerings, and operational realities.
Success Metrics
Billing accuracy and timeliness
On-time financial closes and reporting consistency
Reduction in billing errors, adjustments, and customer disputes
Operational efficiency improvements and process automation gains
Sales and commission reporting accuracy
Team resilience and coverage depth
Qualifications & Experience
8-12+ years of experience in billing, finance operations, business operations, or related roles within a SaaS or technology-enabled environment.
Strong analytical skills with the ability to interpret financial and operational data across multiple business units.
Deep familiarity with billing, accounting, and ERP systems (NetSuite experience strongly preferred).
Experience supporting subscription-based, usage-based, or transaction-based revenue models.
Exceptional organizational skills and ability to manage complexity across multiple products and workflows.
Strong cross-functional communication and collaboration skills.
Experience in parking, transportation, mobility, or adjacent industries is a plus.
