Job Type
Full-time
Description
Job OverviewThe Senior Regional Manager plays a critical leadership role in overseeing the performance, development, and compliance of multiple franchise-operated kiosks located within host grocery store locations across an assigned multi-state region. This role ensures operational excellence, strategic growth, and brand consistency by directly supporting franchisees, coordinating with internal departments, and managing regional field teams. The Sr. Regional Manager serves as the main liaison between franchise partners, clients (host locations), and GBC corporate leadership, while driving business success across their territory.
The position requires extensive travel, both scheduled and on short notice, and is responsible for ensuring compliance with company policies, client requirements, and regulatory standards-including food safety.
Supervisory Responsibilities- Lead, train, and manage a team of Regional Managers and/or Field Operations Specialists.
- Mentor field teams to improve franchisee support and operational outcomes.
- Provide coaching and escalation support to resolve complex franchise or client concerns.
Key Responsibilities- Oversee day-to-day operations and performance of all kiosks in the assigned territory.
- Drive revenue, compliance, and customer satisfaction by actively supporting franchisees.
- Implement and monitor food safety standards, requiring active ServSafe Manager Certification.
- Lead onboarding and development of new franchisees and ensure a smooth transition into host locations.
- Collaborate with host grocery store management to maintain strong partnerships.
- Perform frequent onsite visits to locations to assess operational execution and branding compliance.
- Review P&L reports, operational KPIs, and recommend improvements to optimize performance.
- Partner with internal departments (Supply Chain, Marketing, Finance) to ensure alignment and resolve operational issues.
- Drive regional initiatives and pilot programs to test new products or concepts.
- Support strategic expansion by evaluating potential locations and providing recommendations.
- Ensure accurate communication of policies, procedures, and best practices to franchisees and field teams.
Competencies- Strong leadership and team-building capabilities.
- Excellent problem-solving and conflict-resolution skills.
- Advanced knowledge of multi-unit retail or food service operations.
- Strong financial and operational acumen.
- Outstanding communication and interpersonal skills.
- Adaptable and able to thrive in a dynamic, travel-heavy environment.
Requirements
Required Skills/Abilities- ServSafe Manager Certification (required).
- Ability to travel 60-80% of the time across the assigned region and outside of it.
- Proficiency in Microsoft Office Suite; CRM and field operations tools experience preferred.
- Ability to interpret P&L statements and performance metrics.
- Proven success in managing field-based teams and/or multi-site operations.
Education and Experience- Bachelor's degree in Business Administration, Hospitality Management, or a related field preferred.
- Minimum 7-10 years of progressive experience in field operations or multi-unit retail/restaurant management.
- Franchise operations experience is strongly preferred.
- Experience managing cross-functional teams in a client-facing role is a plus.
Physical Requirements- Must be able to stand, walk, and drive for prolonged periods during field visits.
- Ability to lift up to 25 pounds occasionally while inspecting kiosk operations.
- Must be comfortable working in grocery store environments and kiosks.
Work Environment- Home-office based with frequent field travel.
- Fast-paced, goal-oriented, and team-focused environment.
Other DutiesThis job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities. Duties and responsibilities may change at any time with or without notice.
