Becton, Dickinson and Company

Sr. Quality System Improvement Specialist

Becton, Dickinson and Company • $85K — $110K *
Covington, GA 30016In-Person
Pharmaceuticals & Biotech
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in Science, Engineering, or related discipline;
  • Minimum 5 years of relevant technical experience;
  • At least 4 years in an FDA-regulated industry with complaint handling experience;
  • Experience with Kaizen and PSP methodologies preferred;
  • Proven ability in developing and conducting training.

Responsibilities

  • Develop and analyze departmental metrics and complaint trends;
  • Drive the implementation of complaint handling systems and continuous improvement processes;
  • Ensure compliant execution of complaint handling activities according to procedures and regulations;
  • Lead strategic and operational projects in complaint management;
  • Monitor quality improvement initiatives with cross-functional partners;
  • Develop and conduct training for new employees and contractors;
  • Facilitate Kaizen and PSP activities using structured problem-solving tools.

Benefits

  • Comprehensive health and wellness benefits;
  • Opportunities for professional development and training;
  • Support for continuous improvement initiatives;
  • Collaborative and inclusive workplace culture;
  • Engagement in meaningful projects that impact public health.
Full Job Description
Job Description

Job Responsibilities:
  • Develop, analyze, and communicate departmental metrics, complaint trends, and actionable insights; lead recurring KPI reviews to drive data integrity, alignment, and cross-functional action plans.
  • Drive the development, implementation, and continuous improvement of complaint handling systems, tools, SOPs, and processes to ensure efficiency, standardization, and compliance with corporate policies and regulatory requirements.
  • Ensure timely, accurate, and compliant execution of complaint handling activities in accordance with established procedures, FDA regulations, and service level expectations; maintain audit readiness and support internal and external audits.
  • Lead and execute strategic and operational projects, serving as a subject matter expert in complaint management, metrics, trending methodologies, and process governance.
  • Partner with Field Assurance and cross-functional leadership to monitor and advance quality improvement initiatives, ensuring accountability, follow-through, and sustained results.
  • Develop and update training materials for Field Assurance engaging FA SMEs, QEs, and other external partners.
  • Conduct training for FA department new and existing employees, and contractors.
  • Responsible for coordinating new employee and contractor's Onboarding training and schedule while working closely with FA managers/supervisors.
  • Lead and facilitate Kaizen and PSP activities, applying structured problem-solving tools (e.g., root cause analysis, process mapping) to identify trends, reduce waste, and drive sustainable improvements.
  • Perform additional duties and responsibilities as assigned.


Education and Experience:
  • Bachelor's degree in Science, Engineering, or related discipline, with a minimum of five (5) years of relevant technical experience.
  • Minimum of four (4) years of experience in an FDA-regulated industry, including hands-on experience in complaint handling and investigation processes.
  • Demonstrated professional presence, sound judgment, and a high level of work maturity.
  • Experience with Kaizen and PSP methodologies is preferred.
  • Experience with developing and conducting training.


Knowledge and Skills:
  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Strong understanding of Corporate and Site Quality Systems, with the ability to implement systemic improvements that enhance processes, support Kaizen initiatives, and drive business efficiency.
  • Proven leadership and influencing skills, including the ability to lead Kaizen events, facilitate PSP activities, and drive cross-functional alignment without direct authority.
  • Hands-on experience in data analysis within the medical device, pharmaceutical, or biotech industry, including proficiency with tools such as Excel, Minitab, Power BI, and complaint handling systems (e.g., TrackWise).
  • Knowledge of Medical Device complaint handling and regulatory reporting requirements.
  • Strong analytical and structured problem-solving capabilities, including root cause analysis, process mapping, PSP methodologies, and continuous improvement tools (e.g., Kaizen, Lean principles).
  • Excellent interpersonal, communication, and facilitation skills, with the ability to lead improvement workshops, write reports, interpret technical and regulatory information, and effectively present insights to diverse audiences.
  • Strong critical thinking skills, including active listening, questioning, assessment, and attention to detail, with a focus on accuracy, consistency, and efficiency.
  • Self-motivated and adaptable, with the ability to manage multiple priorities in a fast-paced, matrixed environment.
  • Proficient in Microsoft Office applications (Excel, Word, PowerPoint, Visio) and general computer use.
  • Ability to interpret business, technical, and regulatory documents and apply mathematical concepts such as ratios, percentages, and data visualization.


Physical Demands:

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is frequently required to use hands to finger, handle or feel. The employee is occasionally required to stand and reach with hands and arms and lifts and/or moves up to ten pounds. Employee is required to meet with other personnel in other areas of building. Specific vision abilities required by this job include close vision.

Work Environment:

This position works in a normal office environment. The noise level in the work environment is quiet to moderate. This position also has exposure to laboratory environment, which may require handling of all types of chemicals including those that present health, flammability, and reactivity hazards. Must be trained in blood-borne pathogens and handling bio-hazardous materials.

Primary Work Location
USA GA - Covington BMD

Additional Locations

Work Shift

About Becton, Dickinson and Company

BD is a global technology company that provides diagnostics and technologies for frontliners. Through their solutions and services, they assist scientists in detecting diseases and advanced researchers' on developing diagnoses and therapeutics. BD was established in 1897 by Farleigh Dickinson and Maxwell Becton in East Rutherford, New Jersey.

Becton, Dickinson and Company Careers

Join the innovative world of Becton, Dickinson and Company (BD), a global medical technology company that is actively seeking driven, dedicated professionals to join our team. At BD, we are committed to advancing the world of health by improving medical discovery, diagnostics, and the delivery of care. This commitment provides the foundation for a workplace where you can engage in meaningful work and where job opportunities abound.

Work You’ll Do

At BD, you will be part of a culture that values diversity, leadership, and innovation. Our team members are empowered to lead and inspire from day one. Join us and contribute to our mission of advancing the world of health through your professional skills and personal passion.

Transform Your Career

BD offers a unique position in the marketplace that combines industry expertise, leadership in medical innovation, and a collaborative culture to help you grow your career. Whether you are looking for an entry-level position or a more senior role, we provide the tools and support for your professional growth through comprehensive training and development programs.

Innovative Work Environment

Our team at BD is composed of more than 65,000 associates across the globe. These dedicated professionals work at the intersection of technology and healthcare, where they drive innovation and ensure that we stay ahead in a rapidly evolving industry. By joining BD, you will work alongside some of the brightest minds in the industry.

Internship and Employment Opportunities

Start your career with BD through our internship programs or dive straight into a full-time position. We offer a range of opportunities that allow you to explore different areas of our business and find a path that aligns with your career goals. Our hiring process is designed to be transparent and engaging, ensuring that all candidates—whether submitting a resume for an internship or a senior position—feel valued and informed.

Benefits and Culture

BD is proud to offer competitive benefits that support the health, well-being, and financial security of our employees and their families. From comprehensive health insurance to employee wellness programs and flexible working arrangements, we prioritize the well-being of our team members. Our inclusive culture encourages networking, continuous learning, and the sharing of ideas in a diverse and welcoming environment.

Join Our Team

Explore the job opportunities at BD and discover how your expertise can help shape the future of healthcare. Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players.

Stay Connected

Keep up to date with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. See what exciting and rewarding opportunities await at Becton, Dickinson and Company.

Explore Careers at BD

Whether you're preparing for your first interview or looking to advance into a leadership role, BD offers career paths that foster continuous growth and innovation. Join us in our mission to improve medical outcomes and enhance patient care worldwide.

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At Becton, Dickinson and Company, we are more than just a company; we are a community that is dedicated to making a difference in the lives of people all around the world.
Learn more about Becton, Dickinson and Company
Size
75,000 employees
Market Cap
$72 billion
Industry
Healthcare
Net Income
$1.6 billion
Founded
1897
5 Year Trend
+9.3%
Revenue
$18.2 billion
NASDAQ
BDX
* Ladders Estimates

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