Commercial Vehicle

Sr Quality Engineer

Commercial Vehicle • $80K — $110K *
Concord, NC 28027In-Person
Manufacturing & Automotive
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in Engineering or related technical field required; equivalent experience accepted.
  • 5-7 years of quality engineering experience in manufacturing, preferably in automotive or heavy truck sectors.
  • Experience with IATF 16949 and ISO 9001 quality management systems.
  • Track record of leading APQP/PPAP activities and customer quality programs.
  • Strong working knowledge of core quality tools like FMEA, SPC, and 8D problem solving.
  • Six Sigma Green Belt or Black Belt certification preferred; Lean experience valued.
  • Proficient in reading engineering drawings and using inspection equipment.

Responsibilities

  • Maintain and improve the plant's Quality Management System.
  • Lead internal, customer, and third-party quality audits; manage corrective action plans.
  • Own control plans, PFMEAs, and process flow diagrams for assigned product lines.
  • Conduct root cause analysis for internal issues and customer complaints.
  • Drive resolution of nonconforming materials with relevant departments.
  • Champion continuous improvement initiatives using Lean and Six Sigma methodologies.
  • Serve as the primary quality contact for assigned customer accounts.

Benefits

  • Opportunity to mentor junior engineers and technicians.
  • Interaction with cross-functional teams to improve plant performance.
  • Exposure to leading quality management standards and practices.
  • Involvement in new product introduction processes and quality control.
  • Occasional travel to customers or suppliers as needed.
Full Job Description
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Position Summary

The Senior Quality Engineer is responsible for ensuring product and process quality across the Concord, NC manufacturing facility by leading root cause investigations, driving continuous improvement, and maintaining compliance with customer, regulatory, and internal quality standards. This role serves as a key technical resource for new product launches, supplier quality issues, and customer-facing quality concerns, and provides mentorship to junior quality engineers and technicians within the department.

Key Responsibilities

Quality Systems & Compliance

  • Maintain and continuously improve the plant Quality Management System (QMS) in accordance with IATF 16949, ISO 9001, ISO 14001 and applicable customer-specific requirements.


  • Lead and support internal, customer, and third-party quality audits; develop and track corrective action plans to closure.


  • Own and maintain control plans, PFMEAs, and process flow diagrams for assigned product lines, ensuring documentation remains current and audit-ready.


  • Ensure calibration, gauge R&R, and measurement system analysis (MSA) programs meet required standards.


Problem Solving & Continuous Improvement

  • Lead structured root cause analysis and corrective action activities (8D, 5-Why, fishbone) for internal nonconformances and customer complaints.


  • Drive containment, disposition, and resolution of nonconforming material in coordination with Production, Engineering, and Supply Chain.


  • Champion continuous improvement initiatives using Lean and Six Sigma methodologies to reduce scrap, rework, and cost of poor quality (COPQ).


  • Analyze quality data and trends (SPC, defect rates, warranty/field data) to proactively identify and address risk areas.


New Product Launch & APQP

  • Represent Quality on cross-functional new product introduction (NPI) teams, ensuring APQP deliverables and PPAP submissions meet customer timing and requirements.


  • Develop inspection plans, control plans, and work instructions for new and revised products prior to launch.


  • Partner with Design and Manufacturing Engineering to resolve design-for-manufacturability and quality risks early in the product lifecycle.


Customer & Supplier Quality

  • Serve as primary quality point of contact for assigned customer accounts, managing complaint response, scorecards, and corrective action communication.


  • Support supplier quality activities including incoming inspection issues, supplier corrective action requests (SCARs), and supplier development as needed.


  • Prepare and present quality performance data to customers and leadership, including PPM, scorecards, and improvement plan status.


Leadership & Collaboration

  • Provide technical guidance and mentorship to quality engineers, quality technicians, and inspectors.


  • Train production and quality personnel on quality tools, standards, and procedures.


  • Collaborate cross-functionally with Operations, Engineering, Materials, and EHS to support overall plant performance goals.


Qualifications

Education & Experience

  • Bachelor's degree in Engineering (Mechanical, Industrial, Manufacturing) or related technical field required; equivalent combination of education and experience considered.


  • Minimum 5-7 years of quality engineering experience in a manufacturing environment, preferably automotive, heavy truck, or commercial vehicle.


  • Demonstrated experience with IATF 16949 / ISO 9001 quality management systems.


  • Proven track record leading APQP/PPAP activities and customer-facing quality programs.


Knowledge, Skills & Abilities

  • Strong working knowledge of core quality tools: FMEA, control plans, SPC, MSA/Gauge R&R, 8D problem solving.


  • Six Sigma Green Belt or Black Belt certification preferred; Lean manufacturing experience strongly preferred.


  • Proficient in reading engineering drawings, GD&T, and using inspection equipment (CMM, calipers, gauges).


  • Strong analytical and statistical skills with the ability to interpret data and translate findings into action.


  • Excellent verbal and written communication skills, with the ability to present quality data clearly to customers and leadership.


  • Proficiency in Microsoft Office (Excel, PowerPoint) and quality/ERP systems.


  • Ability to lead cross-functional teams.


  • Bilingual English/Spanish a plus, given cross-border manufacturing operations.


Work Environment & Physical Demands

  • Primarily based in a manufacturing plant environment with regular exposure to a production floor setting; use of standard PPE required in designated areas.


  • Ability to stand, walk, bend, and move throughout the production floor for extended periods.


  • Occasional travel to customer or supplier sites as required.


About Commercial Vehicle

Commercial Vehicle Group, Inc. is a supplier of a full range of cab-related products and systems for the global commercial vehicle market, including the medium-and heavy-duty truck market, the medium-and heavy-construction vehicle market, and the military, bus, agriculture, specialty transportation, mining, industrial equipment and off-road recreational markets. The company was founded in 2000 and is headquartered in New Albany, Ohio. Commercial Vehicle Group has a global footprint with operations in North America, Europe and Asia, and has a diverse customer base that includes leading OEMs and Tier 1 suppliers. Commercial Vehicle Group is a publicly traded company, listed on NASDAQ under the ticker symbol CVGI.
Learn more about Commercial Vehicle
Size
7,300 employees
Market Cap
$224.1 million
Industry
Manufacturing & Automotive
Net Income
-$37 million
Founded
2000
5 Year Trend
+8%
Revenue
$717.6 million
NASDAQ
CVGI
* Ladders Estimates

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