Job Summary:
Reporting to and supervised by the Director of Real Estate, the Sr. Property Manager oversees daily property management at the Woodstock Hotel and provides administrative and operational support across Project FIND's housing portfolio. The position manages leasing, rent collection, tenant concerns, work orders, violations, compliance, unit turnovers, and building operations; supervises the Assistant Property Manager, Front Desk staff, and Housekeeping staff; assists with and maintains efficient agency-wide property-management workflows; trains property staff; prepares required reports; and serves as the designated substitute for the Director of Real Estate when needed.
General Responsibilities:
Woodstock Property Management Responsibilities:
- Oversee Woodstock Hotel operations, including leasing, unit turnovers, rent collection, arrears, tenant concerns, work orders, inspections, violations, and regulatory compliance.
- Maintain accurate and audit-ready tenant and applicant files, rent rolls, ledgers, subsidy records, waitlists, lease renewals, certifications, and notices in Yardi and related systems.
- Manage lease-up and eligibility for supportive, rent-stabilized, SRO, and other regulated housing, including applicant outreach, screenings, income verification, lease execution, and move-ins.
- Administer Section 8, CityFHEPS, SCRIE, recertifications, rent adjustments, and other subsidy requirements in coordination with Finance and outside agencies.
- Monitor vacancies and coordinate unit preparation and leasing to support a vacancy rate of 5% or lower.
- Coordinate with Social Services, Facilities, and Finance on tenant complaints, arrears, hoarding, repairs, lease issues, life-safety concerns, and housing stability.
- Communicate with tenants through Blooming Health and traditional methods and participate in tenant and biweekly Social Services meetings.
Supervisory Responsibilities:
- Supervise, schedule, train, coach, and evaluate the Assistant Property Manager, Front Desk staff, and Housekeeping staff, ensuring appropriate coverage and assignment of duties.
- Ensure compliance with agency policies, safety procedures, documentation standards, customer-service expectations, and established property-management practices.
- Monitor front-desk access and incident procedures, housekeeping quality and sanitation, and the Assistant Property Manager's leasing, rent, file, and compliance responsibilities.
- Review schedules, attendance, timesheets, leave, and performance matters with the Director of Real Estate and Human Resources and cross-train staff for operational continuity.
Agency-Wide Property Operations and Administration:
- Assist with developing and maintaining standardized property-management workflows, procedures, forms, checklists, dashboards, and operating manuals for leasing, rent collection, tenant files, work orders, violations, vacancies, inspections, and reporting.
- Assist with monitoring the agency property-management hotline, routing concerns to the appropriate staff, and tracking follow-up and resolution.
- Assist with apartment and building registrations and related filings with the New York State Division of Housing and Community Renewal (DHCR).
- Train and support property staff in Yardi, SiteCompli, JotForm, Blooming Health, compliance requirements, documentation standards, and approved departmental procedures.
- Review portfolio data and prepare accurate reports for funders, lenders, auditors, government officials, organizational leadership, and the Board of Directors.
- Monitor reporting and compliance deadlines, coordinate information from multiple properties, and ensure timely submissions, corrective actions, and supporting documentation.
- Support audits, inspections, regulatory filings, capital projects, insurance and lender requests, and other departmental initiatives.
- Substitute for the Director of Real Estate by coordinating urgent property matters, staff and vendors, required reports and filings, and departmental communications within delegated authority, escalating significant issues to agency leadership.
Qualifications:
- At least five years of residential property-management experience, preferably in affordable, supportive, SRO, rent-stabilized, Mitchell-Lama, or nonprofit housing; supervisory experience required.
- High school diploma or GED required; associate degree preferred.
- Extensive working knowledge of Yardi required; experience with SiteCompli, JotForm, Blooming Health, or similar systems preferred.
- Strong knowledge of leasing, rent collection, ledgers, arrears, reconciliations, certifications, recertifications, Section 8, CityFHEPS, SCRIE, and rental subsidies.
- Working knowledge of HPD, HUD, DHS, DOB, FDNY, rent-stabilization, supportive-housing, and related regulatory and reporting requirements.
- Ability to supervise and train staff, improve workflows, analyze property data, prepare reports, and manage competing priorities and deadlines.
- Proficiency with Microsoft Office and strong written, verbal, organizational, customer-service, and problem-solving skills.
- Ability to work respectfully with older adults, formerly homeless individuals, tenants with support needs, staff, vendors, funders, and government representatives while maintaining confidentiality and sound judgment.
- Commitment to Project FIND's mission and flexibility to travel among sites and respond to urgent property matters as needed.
Schedule:
Monday - Friday, 9:00AM - 5:00PM, WFH 1 day per week with occasional weekends, holidays, and on-call required.
