The RoleAs a Senior Project Manager
, you will be responsible for delivering technology projects on time and on budget with a focus on delivering excellence by demonstrating leadership, strong client and team trust, solid project management core skills, and the ability to handle all the administrative aspects of a project. In addition to client-focused project delivery, Project Managers can support the service group through involvement in process improvement activities.
Travel Requirements: This position is remotely based in the Continental US but could require up to 10% travel for company meetings and client site visits.
Responsibilities Include: - Lead multiple technology implementation projects simultaneously using Contender Solution 's project management method
- Coordinate all project activities with business owners/stakeholders and other support, technical infrastructure, and application teams
- Manage relationships and coordinates work between vendors, customers, sub-contractors, and engineering teams throughout various locations
- Track and maintain an accurate and continually updated view of the activities and deliverables to ensure projects are delivered on time, within budget, and meets or exceeds customer satisfaction goals
- Assure that the expected service levels are met and that all Statement of Work deliverables meet quality standards
- Perform day-to-day management of all phases of the project including project requirements, design, development, test, and deployment of each project
- Manage resource planning and assignments by partnering with internal staff to determine the project approach, staffing, responsibilities, and schedules according to the project timeline
- Define team member roles and expectations and ensures effective communication between all parties involved in the project
- Monitors cost to provide accounting support for project time, materials, and services.
- Oversees change management on the overall project scope, according to a predefined change process, to meet project goals
- Develops a partner relationship with the client for the long-term benefit of the client and Presidio
- Remain up to date on relevant solutions, products, and services by attending internal PM training/meetings, achieving developmental plan goals, and obtaining or maintaining PM certifications
- Actively participates in the development of Program and Project Management practices by participating in internal change initiatives
Required Skills and Professional Experience: - Bachelor's degree or the equivalent work experience and/or military experience
- 8-10 years' project management experience managing multiple projects to successful completion, preferably at a technology solution provider or in a corporate Information Technology department
- Minimum of 3 years' experience delivering ServiceNow projects
- Superior project management, time management, and coordination skills to plan, organize, staff, and direct the overall production of a project.
- Demonstrated ability to implement projects successfully on-time and on-budget.
- Demonstrated ability to organize and coordinate all project activities assigned to him/her from project planning, to tracking and reporting issues, and status reporting
- Effective people management skills including motivating, developing, coaching, directing, and identifying the best people for the job
- Exceptional interpersonal and active listening skills
- Strong customer service, interpersonal, and active listening skills
- Strong public speaking and presentation skills with the ability to manage relationships by persuading and negotiating with others
- Solid communication and change management skills to influence and lead the project team and customer through the change management process
- Results-oriented with a demonstrated strong commitment and willingness to do what it takes to get the job done
- Ability to manage numerous small projects simultaneously
- Ability to be socially perceptive and be attentive to other's reactions and why they respond as they do
- Strong critical thinking, complex problem solving, appropriate judgment, and decision-making skills
- Excellent oral and written communication skills
- Ability to sense and forecast problem area
- Proficiency in the English language and reading comprehension
- Initiate, manage, and complete projects using ContendNow PPM
- Initiate and manage Resources and Resource Plans for projects
- Initiate and manage Project Milestones
- Initiate and manage Project Tasks and/or Stories
- Initiate and manage Project RASCIs
- Publish Project status reports
- Act as liaison between customer, project team, and Contender
- Develop and manage trusted relationship with customer during project execution
Desired Skills and Professional Experience: - ITIL certification (preferred)
- ServiceNow Certifications (preferred)
- ServiceNow Certified System Administrator
- SCRUM Certification
