Salary : $70,887.00 - $115,688.00 Annually
Location : 232 E. Main Street, Suite 250, Norfolk, VA 23510, VA
Job Type: Permanent Full-time
Job Number: 14376
Department: Diversity, Equity, and Inclusion
Opening Date: 09/03/2026
Closing Date: 9/25/2026 11:59 PM Eastern

Description
We are seeking a collaborative, people-centered leader to guide the next phase of the equity and ADA compliance work. In this role, you will manage essential accessibility and non-discrimination initiatives, build strong cross-departmental relationships, and mentor a team dedicated to shaping a more inclusive Norfolk.
This position is ideal for a candidate who:

• Excels at leading and motivating people and teams,
• Builds trust and credibility across varied stakeholders,
• Learns complex regulatory concepts quickly and applies them effectively, and
• Thrives in an environment that values teamwork, strategic thinking, and meaningful impact.

If you're driven, thoughtful, and committed to advancing equity through strong leadership and effective implementation plans, we encourage you to apply.
Departmental Hiring Salary Range: $79,198- $90,198
Essential Functions
Essential functions include but are not limited to:

• Leadership & Strategic Management: Direct the City's Civil Rights and ADA accessibility improvement plans, aligning operational efforts with statutory obligations and strategic inclusion goals.
• Training & Technical Assistance: Design and deliver engaging training programs for municipal staff and supervisors. Serve as the primary consultant for departments on compliance, inclusion, and barrier removal.
• Grievance Resolution & Continuous Improvement: Administer grievance procedures with empathy and thoroughness, investigating complaints and addressing systemic issues across city programs, facilities, and technology.
• Team Development: Supervise, coach, and mentor professional staff, interns, and fellows within a collaborative, equity-centered workplace.
• Policy Analysis & Reporting: Research regulatory trends, evaluate departmental practices, and deliver formal recommendations and progress reports to executive leadership.
• Program Evaluation & Improvement: Evaluate ADA policies and departmental accessibility practices; provide written updates and improvement recommendations. Lead cross department efforts to remove barriers in programs, facilities, communication, and technology.

Education/Experience

Work requires broad knowledge in a general professional or technical field. Knowledge is normally acquired through four years of college resulting in a Bachelor's degree or equivalent.
Over five years of project management and strategic planning experience. Over 4 years of experience in data analysis or related field.
The preferred candidate will possess;

• Interpersonal Excellence: Demonstrated passion for working with people and a proven track record of effective communication across diverse stakeholder groups.
• Training Experience: Demonstrated capacity to develop and provide engaging training initiatives for adult learners.
• Regulatory Aptitude: Ability to rapidly master complex ADA standards (Titles I and II) and civil rights regulations and serve as a subject matter expert.
• Analytical Skills: Strong ability to conduct administrative studies, evaluate organizational data, and draft clear policy guidance.
• Academic Coursework: Knowledge of urban studies, law, public administration, sociology, project management, community development, diversity, equity and inclusion.

Additional Information & Requirements

Preferred License(s) and/or Certification(s): ADA Coordinator Certification (ADATCP or equivalent)

• Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking.
  
• Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization.
  
• Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union.
  
• Retirement

If you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

• The Tuition Assistance Program is established to encourage employees toward continued self-development and education. Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicant's school of enrollment must be an accredited institution.

NOTE:
The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type.
Non-City
Positions listed with a job type designation of "Non-City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions.
01

The following Supplemental Questions are specific to the position for which you have applied to assist the hiring manager in screening applications for specific experience being sought. Please be specific in answering these questions as they will be used to evaluate which applications will be given further consideration in the process. Do not answer "see resume" or "see application" as these are not valid answers. Please note that if you are invited to be interviewed by the department, your responses to the following questions may be subject to verification.

• I understand and will answer the following supplemental questions completely and thoroughly.

02

Are you a current or previous City of Norfolk employee?

• Yes
• No

03

If you were referred for this position by a current City of Norfolk employee, please provide the employee's full name, department, and job title, and your relationship to the employee. If not, please indicate by typing "N/A."
04

Please select the highest level of education you have completed.

• High School Diploma/GED
• Associate's Degree
• Bachelor's Degree
• Master's Degree or higher

05

Do you have experience in Diversity, Equity and Inclusion?

• Yes
• No

06

How many years experience do you possess in program management and strategic planning experience?

• No experience
• Less than a year
• 1-3 years
• 3-5 years
• More than 5 years

07

How many years experience do you possess in data analysis or related field?

• No experience
• Less than a year
• 1-3 years
• 3-5 years
• More than 5 years

08

Please describe your experience supervising staff and working in a team environment. If no experience, type N/A.
09

This position requires having or obtaining your ADA coordinator certification within one-year of employment. Are you able to meet this requirement?

• Yes
• No

10

Describe your experience managing compliance, including any responsibilities related to policy implementation, monitoring, reporting, or ensuring organizational adherence to regulatory requirements. If no experience, type N/A.
11

Which computer programs are you efficient in using? (select all that apply)

• Microsoft Word
• Microsoft Excel
• Microsoft Teams
• Microsoft Outlook
• PeopleSoft
• Laserfiche

12

Please indicate your veteran status. (A copy of your long form DD-214 may be required)

• I am not a Veteran
• I am a Veteran
• I am a Disabled Veteran

Required Question