Job Description

Position Summary
The Project Manager leads complex, cross-functional initiatives that advance Risk and Finance Town's business and technology objectives. The role drives planning, execution, governance, and stakeholder alignment while applying agile delivery practices and operating with significant autonomy.

Key Responsibilities

Project Leadership & Delivery
Lead cross-functional projects from initiation through deployment, ensuring alignment to scope, schedule, budget, and quality expectations. Oversee multidisciplinary teams and integrate business, technology, and vendor workstreams to achieve successful outcomes.

Strategic Planning & Scope Definition
Collaborate with project sponsors and business leaders to define goals, success metrics, and deliverables. Develop detailed plans, manage milestones and dependencies, and anticipate organizational impacts, including change-management needs.

Scrum Master & Agile Delivery
Support agile or hybrid initiatives by facilitating core ceremonies, coaching teams on agile principles, clearing impediments, and partnering with Product Owners to maintain a prioritized backlog. Track and communicate performance using key agile metrics and promote transparency and continuous improvement.

Stakeholder & Communication Management
Build strong relationships across technology, operations, risk, product, and business teams. Provide timely, accurate, and executive-ready status reporting across all initiatives. Develop and maintain dashboards, KPIs, and summaries that communicate progress, risks, issues, and decision needs to senior leadership. Ensure consistent reporting cadences and promote transparency across teams.

Risk, Issue & Dependency Management
Identify and mitigate risks, issues, and interdependencies early. Lead resolution efforts, communicate impacts, and ensure consistent application of risk-management practices across teams.

Required Skills & Competencies

• Expertise project management methodologies and lifecycle delivery.
• Experience with Scrum, Kanban, and agile performance metrics.
• Strong ability to influence without authority and guide cross-functional teams.
• Comfortable navigating ambiguity, complexity, and organizational change.
• Exceptional communication skills with an executive-ready presence.
• Strong analytical and problem-solving abilities, including using data to inform decisions.
• Proven experience driving operational efficiency and delivery maturity.

Qualifications

• Bachelor's degree (Business, Technology, Engineering, or related field).
• Experience as a Scrum Master, Agile Lead, or similar role.
• 5+ years of project management or Chief of Staff-type experience; ability to manage multiple initiatives.
• Excellent writing, presentation, and communication skills; high emotional intelligence and discretion.
• Ability to work independently in fast-paced environments; financial-services experience is a plus.

Hours & Work Schedule

• Hours per Week: 40
• Work Schedule: Monday-Friday
• Hybrid: 4 days onsite, 1 day remote

Pay Transparency

The salary range for this position is $122,000- $156,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the budget, work location, and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits .