Job Description

Position Title: Sr. Project Lead, Program Implementation

Status: Full Time, Permanent

Rate: $76,417 - $89,153

Work Location: Hybrid - 1 day per week in the office at 2085 Hurontario Street with occasional work at hospital sites - Mississauga, Credit Valley Hospital and Queensway Health Centre sites.

The Role

The Sr. Project Lead, Program Implementation plays a critical role in bringing strategic initiatives to life by translating vision into scalable, sustainable operations. This role is responsible for leading the rollout, implementation, and continuous improvement of key programs, most notably the Grateful Patient Program, ensuring alignment across philanthropy, internal stakeholders and hospital partners. This role bridges clinical teams, frontline fundraisers, and operations to build a scalable, data-driven program that strengthens major and transformational gift pipelines while ensuring an exceptional donor experience This role serves as the central program and project leader focused on translating strategy into sustainable, day-to-day operations. This role will lead cross-functional collaboration across the Foundation, to develop, refine, and standardize the systems, processes, and workflows required to support consistent implementation at scale.

This is not a frontline fundraising role. Rather, it is an operational leadership position requiring strong project management skills, change management expertise, and an understanding of how philanthropy achieves desired outcomes.

RESPONSIBILITIES

• Lead the end-to-end planning, integration, and launch of strategic programs, including the Grateful Patient Program
• Translate organizational goals into clear implementation roadmaps, including milestones, success metrics in partnership with program owners, and governance structures
• Ensure programs are designed for scalability while remaining donor and patient-centered, and aligned with organizational values
• Serve as the primary project manager, coordinating timelines, deliverables, risks, and dependencies across multiple stakeholders
• Develop and maintain detailed project plans to ensure on-time, on-budget delivery
• Identify and address operational, process, and change management challenges that may impact program success
• Collaborate closely with philanthropy teams, clinical leaders, and operational partners to align program activities with existing workflows
• Facilitate cross-functional collaboration that respects donor intent, enhances patient experience, and integrates within clinical environments
• Develop and oversee program materials, tools, and resources to support implementation
• Lead stakeholder engagement and readiness efforts to support successful program adoption
• Develop training materials, guides, and best practices for internal teams and partners
• Act as a subject matter expert and internal consultant on program operations and outcomes
• Define and monitor success metrics in partnership with internal teams
• Gather feedback from stakeholders to refine processes and improve effectiveness
• Drive continuous improvement to enhance efficiency, consistency, and overall program impact

SKILLS & EXPERINCE

• 5-8 years of experience in program management, project management, or operational leadership roles
• Experience in healthcare, philanthropy, non-profit, or similarly complex stakeholder environments is an asset
• Proven experience leading cross-functional initiatives and implementing programs at scale
• Strong organizational and prioritization skills with the ability to manage multiple demands
• Experience working within structured policies (e.g., privacy, donor guidelines, compliance frameworks)
• Collaborative, adaptable, and solutions-oriented mindset
• Strong ability to manage complex, multi-stakeholder projects with competing priorities
• Demonstrated success supporting organizational change and driving adoption of new processes
• Ability to translate strategy into actionable plans and operational workflows
• Exceptional relationship-building skills with the ability to influence across teams and levels
• Experience defining metrics, analyzing performance, and using data to inform decisions
• Excellent written and verbal communication skills, including the ability to develop presentations and materials

Every application is reviewed by a human recruiter and all hiring decisions are made by people. All positions posted on the Trillium Health Partners Foundation Careers Site represent current vacancies, unless otherwise posted in the job description.