Amazon

Sr. Program Manager , WWGS (Worldwide Grocery Stores)

Amazon • $115K — $160K *
Retail & Consumer Goods
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of program or project management experience
  • Proven ability to use data to drive decisions
  • Experience with end-to-end delivery and communicating with leadership
  • 2+ years in driving process improvements (preferred)
  • Master's degree or MBA in relevant fields (preferred)
  • Familiarity with AI tools (preferred)
  • Experience in workforce development programs (preferred)

Responsibilities

  • Create and optimize business processes to improve efficiency
  • Streamline development processes supporting vendor management
  • Develop launch plans for new platforms across teams
  • Collaborate with tech teams to create automated decision-making tools
  • Establish mechanisms meeting operational standards
  • Manage cross-functional communication and trade-off discussions
  • Oversee program documentation and drive process improvements

Benefits

  • Comprehensive health insurance including medical, dental, and vision
  • 401(k) matching for retirement savings
  • Paid time off for vacation and personal needs
  • Parental leave to support family growth
  • Flexible spending accounts for health expenses
  • Mental health support and resources available
  • Adoption and surrogacy reimbursement coverage
Full Job Description
This cross-functional role focuses on developing scalable tools, optimizing processes, and building mechanisms that support multiple strategic teams across Amazon's One Grocery, specifically Amazon Now's hyperlocal strategies. The position serves as a critical bridge between the Central Selection, Insights Team, Trade Planning Team, Vendor Experience team, and Operations to build the local selection for grocery and ensuring efficient business processes and operations.

Key job responsibilities
• Create, scale, and optimize business processes across all teams to enhance efficiency, transparency, and effectiveness
• Streamline business development processes to support selection, trade execution, and vendor management operations
• Develop and implement launch plans to pilot and roll out platforms across teams

Tools & Mechanism Development:
• Partner with product and technology teams to develop automated tools that enable data-driven decision making across selection, trade planning, and vendor experience functions
• Create mechanisms that support operational requirements and standards
• Define requirements and tool selection for centralized project intake, project and portfolio management

Cross-Functional Collaboration:
• Act as liaison between Central Selection & Insights, Trade Planning, and Vendor Experience teams, as well as cross-functional stakeholder teams
• Facilitate trade-off discussions in terms of schedule, scope, and resources
• Maintain strong communication with category teams, operations, supply chain/in-stock and vendor management teams, among others

Program Management:
• Manage work back schedules and oversee program documentation
• Drive continuous improvement of tools, processes, and analytics
• Develop user testing plans and ensure quality control
• Create and execute communication plans for process and tool rollouts
• Conduct post-implementation reviews and capture learnings

Stakeholder Management:
• Define RACI matrices for cross-functional initiatives
• Ensure appropriate stakeholder engagement through meetings, reviews, and communications
• Present progress and recommendations to leadership teams
• Manage expectations across multiple teams with competing priorities

BASIC QUALIFICATIONS

- 5+ years of program or project management experience

- Experience using data and metrics to determine and drive improvements

- Experience owning program strategy, end to end delivery, and communicating results to senior leadership

PREFERRED QUALIFICATIONS

- 2+ years of driving process improvements experience

- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

- Knowledge of general AI tools

- Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 115,600.00 - 160,000.00 USD annually

About Amazon

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Amazon Careers

Joining Amazon presents an unparalleled opportunity to become part of a vibrant team pushing the boundaries of innovation and growth in the global marketplace. As a leader in e-commerce, technology, and logistics, Amazon offers a variety of job opportunities that cater to a range of skills and professional interests. Work You’ll Do At Amazon, every day is an opportunity to collaborate with the brightest minds in technology and business to redefine what’s possible. Whether you’re interested in software development, marketing, human resources, or customer service, Amazon has a position waiting for you. Transform the way the world shops and innovates with our diverse and inclusive team. Amazon is not just a company; it’s a community where you can drive real change and contribute to projects impacting millions globally. Lead with Innovation and Leadership Amazon is the perfect place to enhance your leadership and innovation skills. Our culture encourages pushing the envelope and imagining the unimaginable. Here, you will lead projects that challenge the status quo and define new industry standards. Work with a team that values diversity and is committed to creating an inclusive environment. Our leadership is focused on harnessing the collective power of unique perspectives to foster growth and innovation. Explore Amazon’s Employment Benefits Amazon’s commitment to its employees extends beyond just career growth. We offer competitive benefits, including health care, parental leave, and diversity training, ensuring that our team not only excels professionally but also enjoys well-being and security. Internship and Networking Opportunities Start your career with an Amazon internship and gain hands-on experience that matters. Our internships provide a gateway to full-time employment and an opportunity to network with professionals across various sectors of the company. Future-Proof Your Career With Amazon, your career path is filled with numerous opportunities for advancement. Our learning and development programs are designed to nurture your professional growth and keep you at the forefront of industry trends. Stay Connected Join Our Team Discover the job opportunities at Amazon that match your skills and interests. We are constantly on the lookout for passionate, curious, and innovative team players ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Amazon. Amazon is more than just a company—it’s a platform for building a promising future. Whether you’re starting or looking to advance your career, Amazon offers the resources, support, and network you need to succeed. Join us, and be a part of our continuing mission to be Earth's most customer-centric company.
Learn more about Amazon
Size
1,608 employees
Market Cap
$832.6 billion
Industry
Net Income
$21.3 billion
Founded
1994
5 Year Trend
+28.1%
Revenue
$386 billion
NASDAQ

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