ServiceNow

Sr. Program Manager, Transformation

ServiceNow • $139K — $244K *
San Diego, CA 92154In-Person
Business Services
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree required.
  • 8+ years of experience in Program/Project Management or related fields.
  • 5+ years managing cross-functional initiatives in complex environments.
  • Proven success in driving marketing programs to measurable outcomes.
  • Strong understanding of project management fundamentals.
  • Proficient in AI-enabled workflows and tools used in execution.
  • Excellent communication and facilitation skills.

Responsibilities

  • Own planning and execution for Marketing-focused transformation programs.
  • Translate business priorities into structured program charters and milestones.
  • Manage multiple initiatives to ensure timely delivery within scope and budget.
  • Drive accountability across teams and challenge unproductive patterns.
  • Build transformation plans in partnership with various enterprise functions.
  • Align strategies with broader enterprise objectives and measurable outcomes.
  • Track risks, dependencies, and critical path activities with precision.

Benefits

  • Health plans including flexible spending accounts.
  • 401(k) Plan with company match.
  • Employee Stock Purchase Plan (ESPP).
  • Matching donations for charitable contributions.
  • Flexible time away plan and family leave programs.
Full Job Description
Job Description

The Opportunity:

We're looking for a sharp, execution-obsessed Senior Manager to join the Strategic Execution Office within Global Marketing Strategic Operations. This is not a traditional PMO role-it's a high-impact seat at the intersection of marketing transformation, strategic execution, and AI-native ways of working.

You'll translate enterprise priorities into structured program plans, clear execution roadmaps, and measurable business outcomes. You'll operate across cross-functional boundaries, bring operational rigor to complex initiatives, and drive accountability from kickoff to close-out-using AI as a strategic partner, not just a productivity shortcut.

The ideal candidate has a track record in strategic program leadership and marketing transformation, thrives in ambiguity, embraces AI-enabled workflows as foundational to how work gets done, and knows how to move fast without sacrificing quality.

What You'll Do:

Program Leadership & Execution
  • Own end-to-end planning and execution for Marketing-focused strategic transformation programs.
  • Translate business priorities into structured program charters, workstreams, milestones, and measurable outcomes.
  • Manage multiple concurrent initiatives, ensuring delivery on time, within scope, and within budget.
  • Drive accountability and urgency across cross-functional teams. Challenge unproductive patterns and protect execution standards.

Transformation Planning & Delivery
  • Build comprehensive transformation plans in partnership with Marketing, Product, Sales, Finance, IT, and other enterprise functions.
  • Align transformation strategy to broader enterprise objectives, operating priorities, and measurable business outcomes.
  • Track and manage risks, dependencies, decision logs, and critical path activities with precision.
  • Ensure clear communication, documentation, and stakeholder alignment throughout the program lifecycle.

Cross-Functional Collaboration
  • Partner with leaders across Marketing and enterprise functions to align on strategy and drive execution.
  • Facilitate working sessions, governance forums, and executive reviews that move work forward-not just update stakeholders.
  • Serve as the connective tissue between strategic direction and day-to-day operational execution.

Strategic Planning & Prioritization
  • Support portfolio-level planning and prioritization within the Strategic Execution Office.
  • Identify and allocate resources to the highest-impact initiatives aligned to organizational strategy.
  • Translate strategic imperatives into actionable roadmaps with clear ownership and accountability.

Process Excellence & Documentation
  • Identify and implement improvements to workflows, tools, and integration processes.
  • Maintain structured documentation including charters, requirements, decision logs, roadmaps, and program reviews.
  • Define and document business requirements to support operational and system changes.
  • Establish KPIs, milestones, and dashboards to monitor program health and outcomes.
  • Deliver structured status updates and executive-ready reporting to senior stakeholders.
  • Design feedback mechanisms into programs to drive continuous improvement.

AI-Native Execution & Accountability
  • Leverage AI tools (Microsoft 365 Copilot, Claude, Zoom AI Companion, and emerging platforms) as foundational to how you plan, execute, and communicate-not as optional add-ons.
  • Identify manual processes ripe for AI automation, design end-to-end AI-enabled workflows, and measure time savings and adoption across the team.
  • Use AI to generate executive-ready program narratives, QBR content, and stakeholder communications-always verifying outputs for accuracy before distribution.
  • Coach cross-functional partners and junior PMs on AI-native methodologies, prompt engineering, and workflow automation best practices.


Qualifications

What you will bring:
  • Bachelor's degree required.
  • 8+ years of relevant experience in Program/Project Management, Strategic Operations, Transformation, or Marketing Operations.
  • 5+ years managing large, cross-functional initiatives in complex enterprise environments.
  • Demonstrated success driving marketing programs or strategic transformations to measurable business outcomes.
  • Strong command of project management fundamentals: planning, risk management, stakeholder alignment, and execution tracking.
  • Proficiency with AI-enabled workflows and tools (Microsoft 365 Copilot, Claude, ChatGPT Enterprise, Zoom AI Companion, or similar). Not just familiarity-demonstrated usage in day-to-day execution.
  • Experience building or maintaining golden prompt libraries, AI-enabled reporting workflows, or automation pipelines for program management.
  • Excellent communication and facilitation skills with a bias toward clarity and action.
  • PMP and/or Agile certification preferred but not required.

For positions in this location, we offer a base pay of $139,900 - $244,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

About ServiceNow

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations in North America, Europe, the Middle East, Africa, the Asia Pacific, and other countries. The company offers service management solutions, including incident, problem, change, request, and cost management as well as service catalogs; and IT, HR, facilities, and field service management solutions. It also provides IT operations management solutions covering service mapping, delivery, and assurance solutions; business management solutions such as financial management, project portfolio suite, vendor performance management, and performance analytics as well as governance, risk, and compliance; and application development services.

ServiceNow Careers

Join the dynamic team at ServiceNow, a global leader in digital workflow solutions, where innovation and leadership converge to shape the future of work. At ServiceNow, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that values diversity, creativity, and continuous learning.

Work You’ll Do

Embark on a career journey with ServiceNow and contribute to the world’s leading enterprises' digital transformation. Our team is at the forefront of developing cutting-edge technologies that improve how people work. With ServiceNow, you will use your skills to impact businesses and industries profoundly, driving efficiency and innovation.

Join Our Market-Leading Team

ServiceNow is not just another technology company. We are a team that thrives on diversity and leadership, fostering an inclusive environment that promotes growth and development. Our commitment to diversity training ensures that every team member can achieve their potential.

Innovative Work

ServiceNow is home to more than 10,000 dedicated professionals who lead the charge in digital workflows and enterprise solutions. As part of our team, you will engage in projects that merge technology with practical applications, creating revolutionary products that advance how services are delivered and managed.

Career Development

At ServiceNow, your career trajectory is filled with boundless opportunities. We support your growth with robust training programs, leadership development courses, and access to global challenges. Whether you are looking for an internship, full-time position, or leadership role, ServiceNow equips you with the tools to excel.

Be Part of a Great Team

Working at ServiceNow means being part of a community that values teamwork and innovation. Our collaborative environment encourages networking and sharing ideas, making our workplace vibrant and dynamic. The benefits of joining ServiceNow extend beyond comprehensive health and wellness; they include fostering professional connections and friendships that last a lifetime.

Explore Job Opportunities and Internships

Whether you’re a seasoned professional or a recent graduate, ServiceNow offers a range of employment options to suit your career goals. From internships that provide real-world experience to full-time positions that challenge you to leverage your expertise, we are committed to hiring the best talent.

Stay Connected

Join Our Team Search open positions that match your skills and interests. At ServiceNow, we look for passionate, curious, and solution-driven team players. Explore the possibilities that await you at a company that is committed to your professional success.

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ServiceNow Careers

Empowering professionals to achieve more, ServiceNow is where careers are future-proofed, and ambitions are realized. Join us in our journey of growth and innovation.
Learn more about ServiceNow
Size
16,881 employees
Market Cap
$76.5 billion
Industry
Information Technology
Net Income
$118.5 million
Founded
2004
5 Year Trend
+33.5%
Revenue
$4.5 billion
NASDAQ
NOW
* Ladders Estimates

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