SYNNEX Corp

Sr Program Manager

SYNNEX Corp • $105K *
Roseville, CA 95747In-Person
Business Services
8 - 10 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 8 to 10 years of experience in customer program management or related fields
  • Proven track record managing complex customer programs and contracts
  • Strong business acumen in financial performance and profitability analysis
  • Excellent problem-solving and risk management skills
  • Advanced communication and negotiation abilities
  • Ability to influence and build relationships across various organizational levels
  • Proficient in relevant program management tools and applications

Responsibilities

  • Serve as the main point of contact and trusted advisor for customers
  • Lead program implementation and manage ongoing execution
  • Interpret and oversee compliance with contractual obligations
  • Manage customer program financials, including profitability and budgeting
  • Monitor key performance indicators and overall program health
  • Conduct regular customer meetings and executive-level presentations
  • Collaborate with cross-functional teams to define workflows and governance

Benefits

  • Onsite work environment
  • Opportunity for on-call availability
  • Occasional non-standard work hours may be required
  • Potential for travel approximately 50% based on business needs
Full Job Description
About the Role

As a Senior Customer Program Manager, you will lead the post-award execution of complex customer programs for some of Shyft Global Services' largest and most strategic accounts. You will serve as the primary customer contact and own the overall relationship, customer satisfaction, program profitability, contractual commitments, and service-level performance.

Working closely with Sales, the Global Project Management Office, and cross-functional business teams, you will translate contracts, master service agreements, statements of work, and financial models into scalable operational programs. You will establish governance, coordinate implementation, manage risks and escalations, and ensure that customer requirements become clear, actionable plans.

This is a visible, high-impact opportunity for an experienced program management professional who enjoys solving complex business challenges, influencing across teams, and helping global customers achieve meaningful outcomes. You will also have the opportunity to act as a strategic consultant, change leader, subject matter expert, and customer advocate.

What You'll Do
  • Serve as the primary day-to-day contact and trusted advisor for assigned customers.
  • Lead program implementation and ongoing execution from post-award knowledge transfer through sustained delivery.
  • Interpret and manage contractual obligations across master service agreements, statements of work, service-level agreements, and related program documentation.
  • Own customer program financial management, including profitability tracking, forecasting, budgeting, and performance reporting.
  • Monitor service-level agreements, key performance indicators, milestones, risks, and overall program health.
  • Lead regular customer meetings, program reviews, and executive-level business presentations.
  • Partner with customers and internal teams to define workflows, reporting requirements, governance processes, and information flows.
  • Identify root causes, coordinate cross-functional issue resolution, and serve as the customer escalation point.
  • Recognize out-of-scope requests and coordinate requirements for appropriate scoping, pricing, and change-order approval.
  • Apply formal change-control processes when program scope, cost, budget, resources, or timelines are affected.
  • Identify continuous-improvement and cost-saving opportunities that strengthen customer outcomes and program profitability.
  • Maintain accurate program documentation, forecasts, business reviews, SLA reporting, and performance metrics.
  • Build collaborative relationships across Sales, Finance, Legal, Operations, and other supporting functions.


What We're Looking For
  • 8 to 10 years of relevant experience in customer program management, project management, service delivery, account operations, or a related field.
  • Demonstrated success managing complex customer programs, contracts, financial performance, and service-level commitments.
  • Strong business and financial acumen, including forecasting, profitability analysis, and performance reporting.
  • Ability to translate complex requirements into practical plans, priorities, milestones, and measurable outcomes.
  • Advanced problem-solving, root-cause analysis, risk management, and decision-making skills.
  • Excellent written, verbal, presentation, facilitation, and negotiation skills.
  • Ability to influence stakeholders and build effective relationships across functions, cultures, identities, and organizational levels.
  • Highly organized and able to lead multiple priorities in a deadline-driven environment.
  • Comfortable working independently while maintaining strong communication and accountability.
  • Proficiency with relevant program-management, reporting, and business applications.
  • English proficiency required; additional local or regional language capabilities may be helpful.
  • Ability to travel approximately 50% based on customer and business requirements.
  • Equivalent combinations of education and relevant professional experience will be considered.


Work Environment
  • Onsite
  • On-call availability may be required.
  • Occasional non-standard work hours or overtime based on business and customer needs.


Salary Range Requirement

Actual annual compensation offered for this exempt role will be a minimum annual salary of $105,000 based on several variables including length and depth of work experience, education, and skills/achievements, and will be mutually agreed upon at the time of offer.

About SYNNEX Corp

SYNNEX Corporation is a business process services company that provides services in distribution, contract assembly, and global business services. The company operates in two segments, Distribution Services and Global Business Services (GBS). The Distribution Services segment distributes computer systems, peripherals, system components, software, networking equipment, and complementary products to various customers, such as value-added resellers, system integrators, and retailers, as well as provides assembly services to original equipment manufacturers (OEMs), including integrated supply chain management, build-to-order, and configure-to-order system configurations, materials management, and logistics. The GBS segment offers various services comprising customer management, software development, web hosting, hosted software, domain name registration, and back-office processing. This segment delivers its services through voice, chat, Web, email, and digital print. It also sells products complementary to these service offerings in China. In addition, SYNNEX Corporation offers various financial services, including net terms, third party leasing and floor plan financing, letters of credit, and arrangements to collect payments directly from the end-user; online services; and marketing services, as well as technical support services consisting of pre and post-sales support. The company serves resellers, retailers, and OEMs located worldwide. SYNNEX Corporation, formerly known as SYNNEX Information Technologies, Inc., was founded in 1980 is headquartered in Fremont, California.

SYNNEX Corp Careers

Join the vibrant team at SYNNEX Corp, a leading provider of IT distribution and customer care outsourced services, where innovation meets exceptional leadership, and diversity thrives. As a powerhouse in the technology sector, SYNNEX Corp offers unparalleled job opportunities aimed at fostering professional growth and dynamic career paths.

Work You’ll Do

At SYNNEX Corp, you will engage in meaningful work that directly impacts our company and customers while working alongside some of the brightest minds in the industry. Our diverse team at SYNNEX is dedicated to excellence, innovation, and leadership in the digital landscape. Here, your career will flourish as you become part of a culture that values your skills and aspirations.

Innovative Careers

Start your journey with SYNNEX as we transform the tech world through strategic leadership and innovative solutions. We offer a variety of positions, from customer support to high-level management roles, ensuring that your career path is aligned with your professional goals and personal development.

Internship Programs

Kickstart your career with a SYNNEX internship. Our internships provide invaluable workplace experience, offering a glimpse into the dynamic tech industry and a chance to develop essential skills that will aid your professional growth. Interns at SYNNEX Corp are considered integral members of our team, contributing to real projects and gaining hands-on experience.

Grow With Us

SYNNEX is committed to the growth of our employees and our company. We provide robust training programs, including leadership development and diversity training, to ensure that every team member can reach their full potential. Our supportive culture advocates for continuous learning and development, helping you to advance your career while contributing to our collective success.

Benefits and Culture

Choosing to work at SYNNEX means opting for a career that comes with competitive benefits and a workplace culture that promotes balance and well-being. Our comprehensive benefits package includes health, vision, and dental insurance, employee wellness programs, and flexible working arrangements. At SYNNEX, we celebrate diversity and strive to create an inclusive environment where everyone is respected for their unique contributions.

Join Our Team

Explore the job opportunities at SYNNEX Corp today and find the position that matches your skills and passions. We are continuously hiring and looking for ambitious, curious, and innovative professionals to join our team. Whether you are starting your career or looking to take it to the next level, SYNNEX provides the resources and global platform to achieve your goals.

Stay Connected

Keep up to date with the latest at SYNNEX by following our careers blog. Gain insights from industry leaders, stay informed about new job openings, and learn about the cutting-edge innovations at SYNNEX. Personalize your job search and receive alerts tailored to your career preferences.

Networking and Professional Development

At SYNNEX, networking and professional development are part of our DNA. Connect with leaders and peers within the company through various networking events, workshops, and seminars. Enhance your resume, sharpen your interview skills, and build relationships that will aid your career growth.

Explore Careers at SYNNEX Corp

Your future at SYNNEX Corp is limited only by your imagination and drive. With a commitment to innovation, leadership, and diversity, SYNNEX is the place to be for those who aspire to achieve great things. Don’t just look for a job; look for a career that offers more. Join SYNNEX Corp today and be part of our global team making a difference in the tech world.

SEARCH SYNNEX JOBS

Learn more about SYNNEX Corp
Size
22,000 employees
Market Cap
$9 billion
Industry
Business Services
Net Income
$529.1 million
5 Year Trend
+17.6%
Revenue
$24.6 billion
NASDAQ
SNX
* Ladders Estimates

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