You are a Senior Program Manager within the Design & Construction (D&C) Quality Management Team (QMT), part of Global Engineering Services (GES) North America. In this role, you serve as a senior quality program leader, autonomously driving the strategy, development, and execution of quality management programs that span the full D&C project lifecycle across Amazon's logistics network.
You independently own and deliver complex, cross-functional quality programs-from Quality Management System (QMS) implementation to continuous improvement initiatives-with limited oversight. You operate as a trusted advisor to D&C Execution Teams and Regional Leadership, providing strategic guidance on quality frameworks, process optimization, and data-driven decision-making. Your work directly influences how Amazon delivers construction projects at scale.
Your work is approximately 60% tactical and 40% strategic. You develop program roadmaps, lead cross-functional initiatives, make trade-off decisions, and drive organizational alignment across multiple stakeholder groups. You are expected to influence without authority, navigate complex organizational dynamics, and deliver measurable business outcomes through quality programs.
You bring deep expertise in program management, quality systems, and continuous improvement methodologies. You contribute to team strategy, and represent the QMT in senior leadership forums. You are a systems thinker who connects quality outcomes to business value and champions a culture where quality is everyone's job.
This role requires strong executive communication skills, the ability to present complex decisions and trade-offs to Directors and VPs, and a track record of building scalable programs in matrixed organizations.
This position requires approximately 60% travel within North America to support field quality programs, stakeholder engagement, and program governance. You must be available to work from a corporate office when not traveling. Candidates should either live near or be willing to relocate within a reasonable commuting distance of the office. Relocation assistance may be provided.
Key job responsibilities
Quality Assurance & Compliance
• Define quality standards, acceptance criteria, and compliance frameworks aligned with Amazon's D&C standards
• Lead quality program governance including audit strategy, inspection protocols, and corrective action frameworks
• Autonomously own and deliver complex quality programs end-to-end with limited oversight, making trade-off decisions independently
• Lead cross-functional initiatives spanning Process Standards, Program Controls, Lifecycle
Business Impact and Value
• Define success metrics and KPIs; monitor performance and drive corrective actions
• Manage program interdependencies, risks, and resource allocation across concurrent initiatives
• Lead development and alignment of process standards across all Miles within GES
• Establish governance mechanisms to ensure process adherence, measure effectiveness, and drive continuous refinement
Stakeholder Management & Collaboration
• Lead cross-functional alignment across Preconstruction, Construction, Design, and external partners
• Influence without authority to drive quality adoption and behavioral change across the organization
Communication & Reporting
• Create executive-level dashboards, reports, and narratives that connect quality outcomes to business value
• Translate complex quality data into compelling stories that drive organizational action
Process Improvement, Best Practices & People Development
• Identify and drive systemic improvements that eliminate waste, reduce defects, and accelerate delivery across the D&C lifecycle
• Develop best practice frameworks, playbooks, and toolkits that enable consistent quality delivery at scale
A day in the life
As a Senior Program Manager on the QMT, you are a strategic program leader who drives quality outcomes at scale. Your work is approximately 60% tactical and 40% strategic. A typical day might include:
• Leading a cross-functional governance review on implementation progress across Miles
• Presenting quality program performance and strategic recommendations
• Analyzing program data to identify systemic quality trends and developing improvement proposals
• Facilitating alignment between D&C Execution Teams and partner organizations on process standards
• Driving improvement cycle from root cause analysis through solution implementation
• Participating in a QMT strategy session to shape the team's long-term roadmap
BASIC QUALIFICATIONS
- 7+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Bachelor's degree in engineering, project management, construction management or similar technical focus
- Experience managing complex projects and/or programs within a matrix environment
PREFERRED QUALIFICATIONS
- 5+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
- Knowledge of general AI tools
- Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions
- PMP
- Experience managing, analyzing and communicating results to senior leadership
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, CA, San Francisco - 127,200.00 - 185,000.00 USD annually
USA, GA, Atlanta - 115,600.00 - 160,000.00 USD annually
USA, MA, Boston - 115,600.00 - 160,000.00 USD annually
USA, NY, New York - 127,200.00 - 185,000.00 USD annually
USA, TN, Nashville - 104,100.00 - 155,400.00 USD annually
USA, TX, Austin - 115,600.00 - 160,000.00 USD annually
USA, VA, Arlington - 115,600.00 - 160,000.00 USD annually
USA, WA, Bellevue - 115,600.00 - 160,000.00 USD annually
