Banfield Pet Hospital

Sr. Program Manager, MVH

Banfield Pet Hospital$120K — $149K *
Healthcare
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in business, management, STEM, or a related field required.
  • 7+ years of experience in program or project management or strategic planning, preferably in corporate or consulting environments.
  • 4+ years of experience in veterinary diagnostics or related field preferred but not required.
  • Project Management Professional (PMP) or similar certification is a plus.
  • Strong organizational, communication, and leadership skills.

Responsibilities

  • Oversee and manage key strategic initiatives from inception to completion.
  • Develop and manage comprehensive program plans including scope, goals, and timelines.
  • Coordinate multiple projects to ensure alignment with program goals.
  • Collaborate with cross-functional teams to gather input and align efforts for initiatives.
  • Act as liaison between customers, project teams, and senior leadership.
  • Identify and mitigate risks throughout the program lifecycle.
  • Establish KPIs with customers to measure success and report to senior leadership.

Benefits

  • Paid Time Off & Holidays
  • Medical, Dental, Vision (Multiple Plans Available)
  • Basic Life & Supplemental Life Insurance (Company Paid)
  • Short and Long Term Disability (Company Paid)
  • Flexible Spending Accounts/Health Savings Accounts
  • Paid Parental Leave
  • 401(k) with company match
  • Tuition/Continuing Education Reimbursement
  • Life Assistance Program
  • Pet Care Discounts
Full Job Description
The Sr. Program Manager role will be based in our Loveland, Colorado office as a key part of our Corporate Accounts team. The hiring base salary range for this position in Colorado is $120,000 - $149,500. This position also offers an annual incentive plan. At Antech, pay decisions are determined using factors such as relevant job-related skills, experience, education, training and budget.

Job Purpose/Overview

The Sr. Program Manager, MVH is responsible for overseeing and driving the planning, execution, and delivery of complex programs and projects for the Corporate Accounts sales team assigned to our Mars Veterinary Health (MVH) customers. Programs and projects are focused on those that drive revenue expansion and mutual growth with MVH partners in line with the organization's strategic goals. This role involves coordinating and directly managing multiple projects, managing relationships and progress across cross-functional teams, and ensuring that programs are delivered on time. At times, this role may also step in to support non-MVH customer projects as capacity allows as part of the broader Corporate Accounts Growth & Operations team.

Essential Duties and Responsibilities

Strategic Program Planning and Execution:
  • Manage and oversee key strategic initiatives from inception to completion, ensuring alignment with organizational and customer goals.
  • Develop and manage program plans, including scope, goals, deliverables, and timelines.
  • Define program objectives and oversee the development and maintenance of detailed project plans.
  • Coordinate and manage multiple projects within the program, ensuring alignment with program goals and timeline leading to successful completion.


Cross-functional Collaboration:
  • Work closely with cross-functional team members and customers to gather input, align efforts and ensure seamless execution of initiatives.
  • Assemble and manage cross-functional program and project teams.
  • Designate tasks and responsibilities to appropriate team members and drive accountability for completion.
  • Foster a collaborative and high-performance team environment.
  • Builds strong relationships, synergies, and a strong sense of teamwork and community with all stakeholders.


Stakeholder Management:
  • Act as liaison between customer, project teams, and senior leadership, providing regular updates, managing expectations, and facilitating decision-making.
  • Communicate program status, risks, and issues to stakeholders regularly.
  • Facilitate meetings and presentations to update stakeholders on program progress.
  • Regularly seeks feedback, both on the programs/projects and personal feedback, and takes action to celebrate wins and actively work on improving areas of opportunity.


Risk Management:
  • Identify potential risks and develop mitigation strategies to ensure program delivery.
  • Monitor and manage risks throughout the program lifecycle implementing mitigation strategies to ensure timely resolution.
  • Communicate risks and mitigations to stakeholders as needed.


Performance Tracking, Reporting, and Documentation:
  • Partner with customers and program teams to establish KPIs and metrics to measure success of initiatives, monitor progress, and provide regular reports and presentations to senior leadership.
  • Maintain comprehensive program documentation, including plans, schedules, and risk assessments.


Scalability:
  • Focus on implementing plans and processes that drive repeatability and scalability.
  • Implement best practices and continuous improvement processes to enhance program efficiency and effectiveness.


Education and Experience
  • Bachelor's degree in business, management, STEM, or a related field required.
  • 7+ years of experience in program or project management, strategic planning, or similar role preferably in a corporate or consulting environment.
  • 4+ years of experience in veterinary diagnostics or related field preferred but not required.
  • Project Management Professional (PMP) or similar certification is a plus.


Knowledge, Skills, and Abilities
  • Understands the organization's expectations relating to ethical business conduct and is unwilling to compromise the same.
  • Able to make educated business decisions in line with the 5 Principles of Mars.
  • Strong organizational skills and attention to detail, with proven ability to manage multiple projects simultaneously.
  • Excellent communication and interpersonal skills including verbal, written and presentation.
  • Proven ability to influence and engage stakeholders at all levels and drive change across the organization.
  • Strong track record of successfully driving on time program delivery.
  • Strong leadership and team management skills.
  • Demonstration of skillful handling of customer-facing interactions and ability to develop rapport and trust with key internal and external stakeholders.
  • Strong problem-solving and decision-making abilities, with the ability to think strategically and execute tactically.
  • Self-starter, proven ability to function with minimal oversight, and ability to identify circumstances in which partnership with leadership is required.
  • An innate curiosity and desire to find a better way of doing things.


Travel

Occasional Travel of up to 10%.

Benefits

Antech offers an industry competitive benefits package and continues to invest in and evolve benefits programs that meet the health, wellness and financial needs of our associates.

Benefits eligiblity is based on employment status.
  • Paid Time Off & Holidays
  • Medical, Dental, Vision (Multiple Plans Available)
  • Basic Life (Company Paid) & Supplemental Life
  • Short and Long Term Disability (Company Paid)
  • Flexible Spending Accounts/Health Savings Accounts
  • Paid Parental Leave
  • 401(k) with company match
  • Tuition/Continuing Education Reimbursement
  • Life Assistance Program
  • Pet Care Discounts

About Banfield Pet Hospital

Banfield Pet Hospital is a veterinary hospital chain that provides high-quality, affordable veterinary care to pets across the United States. Banfield Pet Hospital was founded in 1955 and has since grown to become the largest veterinary hospital chain in the world, with over 1,000 hospitals in the United States and Puerto Rico. Banfield Pet Hospital is committed to providing comprehensive, compassionate care to pets and their owners, and offers a wide range of services, including preventive care, surgery, and emergency care. Banfield Pet Hospital is a subsidiary of Mars, Incorporated, a global food, confectionery, and pet care company.
Learn more about Banfield Pet Hospital
Size
19,000 employees
Industry

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