Amazon

Sr. Program Manager, Leo Trust, Privacy, and Safety

Amazon$115K — $160K *
Consumer Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of program or project management experience
  • Strong background in data-driven decision making and improvements
  • Proven experience in owning program strategy and communicating results to senior leadership
  • Bachelor's degree in engineering, statistics, computer science, mathematics, or a related quantitative field
  • Proficient in stakeholder management at various organizational levels

Responsibilities

  • Own end-to-end program lifecycle management for Trust, Privacy, and Safety initiatives
  • Launch and scale new programs through defining objectives and success metrics
  • Lead response to escalated risk events with structured analysis and clear communication
  • Align cross-functional stakeholders on risk trade-offs and prioritization decisions
  • Design scalable governance frameworks for consistent program execution
  • Define and report on program-level metrics for executive visibility
  • Influence organization-wide trust and privacy strategy in cross-Amazon forums

Benefits

  • Comprehensive health insurance including medical, dental, and vision
  • 401(k) matching program
  • Paid time off and parental leave
  • Adoption and surrogacy reimbursement options
  • Employee Assistance Program and mental health support
Full Job Description
We are looking for an experienced Sr. Program Manager who can drive trust, privacy, and safety programs across Amazon Leo. You will work closely with cross-functional teams across engineering, product, operations, customer support, and legal to drive alignment and deliver innovative programs that balance privacy, customer experience, and business objectives across our global customer base. Ideal candidates bring deep knowledge of customer trust needs and may have experience in telecommunications, privacy, or regulatory domains. Experience operating at scale across consumer and enterprise verticals is a strong differentiator.

Key job responsibilities
• Own end-to-end program lifecycle management for Trust, Privacy, and Safety initiatives, partnering with Engineering, Product, Operations, Customer Support, and business teams to define roadmaps, track milestones, and deliver measurable outcomes that strengthen customer trust.
• Launch and scale new programs by scoping objectives, identifying success metrics, analyzing operational and customer-impact data, and driving continuous improvement across the TPS portfolio.
• Lead escalated risk event response, ensuring swift triage, structured root cause analysis, and clear mitigation strategies. Deliver concise leadership communications including trade-off analysis and short/long-term remediation plans.
• Align cross-functional stakeholders on risk trade-offs and drive prioritization decisions backed by quantified impact analysis and business context.
• Design scalable governance frameworks and operational mechanisms that enable consistent execution across Leo's broad trust, privacy, and safety portfolio as the program matures.
• Define and report on program-level metrics, providing regular executive visibility into progress, risks, and resource needs.
• Influence org-wide trust and privacy strategy by representing the TPS team in cross-Amazon forums and contributing to long-term policy and product direction.

Export Control Requirement:

Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.

BASIC QUALIFICATIONS

- 5+ years of program or project management experience

- Experience using data and metrics to determine and drive improvements

- Experience owning program strategy, end to end delivery, and communicating results to senior leadership

- Bachelor's degree in engineering, statistics, computer science, mathematics, or a related quantitative field

- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization

PREFERRED QUALIFICATIONS

- 2+ years of driving process improvements experience

- Experience working in privacy, trust, safety, risk, or other regulatory or compliance domains

- Experience in using analytical tools and GenAI agents

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Redmond - 115,600.00 - 160,000.00 USD annually

About Amazon

Audible is a provider of spoken audio information and entertainment , on the Internet. They provide premium spoken audio content, such as audio versions of books and newspapers and radio programs, that is delivered over the Internet and played back on personal computers and hand-held electronic devices. The Audible service allows consumers to purchase and download their content from their Website, store it in digital files and play it back on personal computers and electronic devices. More than 15,000 hours of audio content are available on their Web site, including audio versions of books, periodicals and radio programs. Several manufacturers have agreed to support and promote the playback of their content on their hand-held audio-enabled electronic devices.

Amazon Careers

Joining Amazon presents an unparalleled opportunity to become part of a vibrant team pushing the boundaries of innovation and growth in the global marketplace. As a leader in e-commerce, technology, and logistics, Amazon offers a variety of job opportunities that cater to a range of skills and professional interests. Work You’ll Do At Amazon, every day is an opportunity to collaborate with the brightest minds in technology and business to redefine what’s possible. Whether you’re interested in software development, marketing, human resources, or customer service, Amazon has a position waiting for you. Transform the way the world shops and innovates with our diverse and inclusive team. Amazon is not just a company; it’s a community where you can drive real change and contribute to projects impacting millions globally. Lead with Innovation and Leadership Amazon is the perfect place to enhance your leadership and innovation skills. Our culture encourages pushing the envelope and imagining the unimaginable. Here, you will lead projects that challenge the status quo and define new industry standards. Work with a team that values diversity and is committed to creating an inclusive environment. Our leadership is focused on harnessing the collective power of unique perspectives to foster growth and innovation. Explore Amazon’s Employment Benefits Amazon’s commitment to its employees extends beyond just career growth. We offer competitive benefits, including health care, parental leave, and diversity training, ensuring that our team not only excels professionally but also enjoys well-being and security. Internship and Networking Opportunities Start your career with an Amazon internship and gain hands-on experience that matters. Our internships provide a gateway to full-time employment and an opportunity to network with professionals across various sectors of the company. Future-Proof Your Career With Amazon, your career path is filled with numerous opportunities for advancement. Our learning and development programs are designed to nurture your professional growth and keep you at the forefront of industry trends. Stay Connected Join Our Team Discover the job opportunities at Amazon that match your skills and interests. We are constantly on the lookout for passionate, curious, and innovative team players ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Amazon. Amazon is more than just a company—it’s a platform for building a promising future. Whether you’re starting or looking to advance your career, Amazon offers the resources, support, and network you need to succeed. Join us, and be a part of our continuing mission to be Earth's most customer-centric company.
Learn more about Amazon
Size
1,608 employees
Market Cap
$832.6 billion
Industry
Net Income
$21.3 billion
Founded
1994
5 Year Trend
+28.1%
Revenue
$386 billion
NASDAQ

Similar Jobs

More Jobs at Amazon

More Consumer Technology Jobs

Find similar Sr. Program Manager, Leo Trust, Privacy, and Safety jobs: